Blandford Medical Centre
Mace Avenue, Braintree, Essex, CM7 2AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Super helpful Doctor and reception staff
Rated 4 stars out of 5
by Ansal T - Posted on 01 October 2022
After weeks of being unwell with a hacking and painful cough, I want to personally thank the doctor who called me and the reception staff who I spoke with at Blandford Medical Centre in Braintree. It’s easy to forget the unrelenting pressure that they are all under and the volume of calls that they have to answer on a daily basis. The doctor I spoke with went out of her way to help me after days and nights of painful coughing and difficulties with my breathing. She even phoned back three times when my phone signal cut us off. I can’t thank the doctor and the kind reception staff that I spoke with enough. My coughing is easing and I am breathing a lot easier. Knowing that there are good people who really care about the people in our community and our wellbeing makes such a difference. Thank you all for being outstanding and for taking the time to listen, and be here for me and us all, when it really matters. You are all officially awesome.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 03 October 2022
Dear Ansal T, Thank you for your lovely review and for taking the time to rate your experience. I am glad you are starting to feel better following your call from the GP. I will ensure the GP and reception member that you spoke to are made aware of your kind words. Many Thanks Caroline Jones Practice Manager
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Very rude, nurse fabricated what happened in the consultation, there was no sympathy or empathy. Made situation worse. no compassion. Surgery has really gone downhill. Had been with surgery for over 44 years and will now move.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 10 October 2022
Dear Patient, Thank you for taking the time to review your experience at the practice. I am sorry that your recent experience has been negative. I always encourage patients to get in touch and discuss their issues to see how they can be resolved but of course it is your right to leave and register elsewhere if you feel this is the most appropriate for you. In the last 2 years we have recruited 50% more staff to the practice, offered considerably more appointments and now assist patients on the phone, video and face to face, we have excellent online services for booking and we are working extremely hard under difficult circumstances and pressures that the NHS has never encountered in its over 70 year history. I am unsure where we have gone downhill as you have not specified this but I am sorry that you feel we have fallen short of your expectations. I hope that you find the service you need at you future practice. Kind regards Caroline Jones Practice Manager
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Review titled Wonderful staff
Rated 5 stars out of 5
by Tracy - Posted on 02 September 2022
I cannot express how brilliant this surgery have been. Honestly, the whole team - reception, nurses & doctors. They have truly gone above and beyond, and nothing has been too much trouble for them. I admire the fact, that you are not rushed off the phone, whether it be a call to the receptionist team, or a doctor calling you. I'm also so impressed that I've been seen by the doctors and nurses as and when needed. Genuine praise to the surgery itself. Keep up the fabulous yet thorough work that you all do.
Visited August 2022
Review titled Blandford Medical Centre
Replied on 02 September 2022
Dear Tracy, Thank you so much for the lovely review. I have forwarded this to the whole team, I'm sure it has all given them a great boost to know patients are happy with the services they provide. Kind regards Caroline Jones Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 August 2022
Had a quick and professional appointment with Dr.Hale followed by diagnosis and treatment and followed up advice.
Visited August 2022
Review titled Blandford Medical Centre
Replied on 02 September 2022
Dear Patient, Thank you for your lovely review. I have passed this on to Dr Hale. Kind regards Caroline Jones Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Roy - Posted on 02 September 2022
Having had my family join this surgery within the last year, we really have found all the staff - Receptionists, nurses and doctors to be super efficient and helpful. Everything really has run smoothly from day one. We as a family, very much appreciate you all. Please keep up the high standard of care.
Visited August 2022
Review titled Blandford Medical Centre
Replied on 05 September 2022
Dear Roy, Thank you for your lovely review. I am happy that we have been able to support your family with their needs. I have forwarded your comments to the team which will not doubt brighten their Monday morning. Kind regards Caroline Jones Practice Manager
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Review titled First visit very impressed
Rated 4 stars out of 5
by Jacqueline - Posted on 22 August 2022
I was reluctant to leave my old surgery after 25 years but moving house left me no choice. My phone query to this surgery was dealt with efficiently and my first visit ( for a blood test) went very smoothly. The receptionist, phlebotomist and pharmacy staff were very pleasant and very helpful which is a relief as I suffer with extreme anxiety. My prescription was dealt with promptly in the adjoining pharmacy and I feel that in an age of constant complaining, all staff that dealt with me today deserve high praise and appreciation.
Visited August 2022
Review titled Blandford Medical Centre
Replied on 23 August 2022
Dear Jacqueline, Thank you for taking the time to leave a comment about the practice. It can be concerning to leave a practice after so many years but I am happy that we have been able to reassure you that Blandford Medical Centre can support your healthcare needs and make it a pleasant experience. I will of course ensure that the team are made aware of you kind comments. Many Thanks Caroline Jones Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 August 2022
Had a quick and professional appointment with Dr.Hale followed by diagnosis and treatment and followed up advice.
Visited August 2022
Review titled Blandford Medical Centre
Replied on 30 August 2022
Dear Patient, Thank you for taking the time to review your experience. I will ensure Dr Hale is made aware of your kind comments. Kind regards Caroline Jones Practice Manager