Blurton Medical Practice
Blurton Health Centre, Ripon Road, Blurton, Stoke-on-Trent, ST3 3BSContact details and opening times
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Upon entering the clinic I waited to speak to reception staff at the GP practice section on the right hand side as I was attending for another clinic but that reception was closed. I was unsure as to where I needed to be so simply wanted to check I was in the right place. The GP reception staff completely ignored me , even though they continued to look at me a number of times and could clearly see me standing waiting to speak to them , they gave me what can only be described as dirty looks whilst laughing and shouting amongst themselves. I continued to wait not wanting to interrupt them but becoming increasingly embarrassed as to the looks I was getting and their lack of patient care . I can honestly state that I am thankful that this is not my GP practice and I would hope that other persons attending this clinic do not have to experience the unwarranted rudeness and lack of professionalism that I did. Upon speaking to other persons within the clinic , one being a staff member , this is actually their usual behaviour and so believe that this needs to be highlighted. Civility goes a long way in making a huge difference to a persons day , it is not difficult and will actually assist in reducing the problems reception staff can encounter . This attitude was not acceptable.
Visited September 2024
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