Boothstown Medical Centre
Parr Bridge H&W Centre, Parr Bridge Retail Park, Mosley Common Road, Manchester, M29 8RZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking treatment
Rated 1 star out of 5
by Alex worthington - Posted on 04 January 2024
Phone line always off, when it is on you wait 25 mins at first place in the queue, ask my gp always offline and displays incorrect information, receptionists are rude, tell lies and are dismissive. Had the phone put down on me today by the receptionist after waiting 30 minutes at number 1 in the queue, the gp had missed 2 phone call appointments with myself yesterday and when i asked about was told i would have to wait another week, when i said this was unacceptable and aske for another solution she hung up on me, appauling.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Dear Mr Worthingon, Thank you for taking the time to write your comment. All reviews, good, bad or indifferent, are taken seriously by the Practice. I understand your frustration that the phone lines were busy and you were held in a queue for some time. Every call taken, at the Practice, is given the appropriate time to enable the caller to deal with the issue in hand. I understand that the handler explained the issue regarding the GP telephone call at that time. We operate a zero tolerance policy where abusive behaviour and/or language will not be tolerated and will result in the handler terminating the call. Please contact the practice, by phone or e-mail to arrange an appointment to discuss this further. Kind regards, Sharon Schofield Practice Manager
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Review titled No call back
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Rang to ask for appointment could not give me appointment, but could give me a phone service this I never got it’s now 4 days since i rang. Rang back the next day and was told not to worry. I will be called today which was Thursday. I have been with the surgery 50 years or more. And I never had to complain before. So please can somebody pick the phone up and let me know what’s happening.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Good morning, Thank you for taking the time to post your review. I am sorry that we have not provided the service that you expected from us. Please could you contact the Practice via our generic e-mail address gp-p92605@nhs.net to let us have your details so that we can look into the matter for you? Kind regards Sharon Schofield, Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Jeanette Rigby - Posted on 26 September 2023
New to this practice,rang this morning,spoke to a lovely receptionist who sorted appointments for new patient medical ,smear and flu injection all at a convenient day and time for me. I mentioned I had a urine infection ,she filled the ask my GP form for me over the phone. 20 minutes later the Nurse Practitioner rang me and sorted things out and prescription sent to the pharmacy. Excellent service and credit where credit is due. Could not have asked for a better experience. Well done to all the team.
Visited September 2023
Review titled Boothstown Medical Centre
Replied on 26 September 2023
Dear Jeanette, thank you so much for your lovely words. I will pass on your comments to our team here. We appreciate you taking the time to let us know about your positive experience. Kind regards, Sharon, Practice Manager
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Review titled Poor- Very Poor
Rated 1 star out of 5
by Peabo - Posted on 29 August 2023
Getting past the reception is an absolute battle. (If you can get in touch with them!) tried to book an appointment but the Ask My GP app was turned off, tried phoning and after 20 mins spoke to someone who then said you have to make an appointment on the App (Ffs!)when I said it was useless the receptionist said “ Me or the system? Because if it’s me then I’ll hang up now” that’s what they think of us plebs! It comes to something when you can’t make a valid complaint without being threatened! The system is not Fit For Purpose. And I’m sure that if the GP’s knew how their reception acts they would do something about it. Wouldn’t give them the steam off my tea. When I got through she wanted to know what the symptoms were - sorry but she isn’t qualified to ask me my problems, she isn’t a GP so she got no information from me. Poor on all fronts!
Visited August 2023
Review titled Boothstown Medical Centre
Replied on 30 August 2023
Dear Patient, Thank- you for your feedback. We, as a Practice, welcome any feedback that you can give us, good or bad, about any aspect of your contact with the Practice. Please contact the Practice Manager, using our generic e-mail address, gp-p92605@nhs.net, to discuss your issues further. Many thanks Boothstown Medical Centre
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Review titled Reception
Rated 3 stars out of 5
by Paul Andrew Jervis - Posted on 12 May 2023
I have been with boothstown medical center (in its various incarnations) for over 50 years. The service is getting ridiculous. I tried to book an appointment online to find that the online service was not working (why this has to be a live booking service i do not know) The site advised me to contact the GP surgery directly. I was on hold for 5 minutes only to be told that i had to wait until Monday (today is Friday) to book online again. This is madness. In 2023 we dont have a system that can take booking and distribute them so staff when they are available. The service was better when a pad and pencil was used.
Visited May 2023
Review titled Boothstown Medical Centre
Replied on 15 May 2023
Dear Mr Jervis, thank you for taking the time to feedback about the Practice. I am sorry that you have experienced difficulties with services at Boothstown Medical Centre. I have looked into your feedback and can see that Friday was an especially busy day at the Practice and a decision was made to temporarily suspend the online Askmygp service. If you would like to discuss this further please contact the Practice. Kind regards, Sharon Schofield, Practice Manager