Borough Road & Nunthorpe Medical Group
167A Borough Road, Middlesbrough, Cleveland, TS1 3RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I tried for 3 weeks to do an e consult each time web site stated unable to submit any further e consults as the surgery was full to capacity . I drive to both surgeries that were both empty . The following day I rang and was told by the most unhelpful person ever who put me on hold , the next person I spoke to was a111 operator who I had no idea I would be speaking to who then told me to go to the urgent care centre so I did and found a 5 and a half hour wait. The hospitals are not the place for people with routine non urgent issues . This practice was once the best in the area it has rapidly gone to the dogs. They have a brand new building in nunthorpe built at great expense that no one uses . This practice greatly misuses the e consult and phone service , I was even asked to send a photograph of my ear when I had an infection . This practice really need to start putting patients first.
Visited June 2024
Review titled Borough Road & Nunthorpe Medical Group
Replied on 15 July 2024
Dear Patient Thank you for your feedback. I am very sorry to hear about your recent experience. I would like to invite you to make contact with the practice to discuss your experience in more detail and help us to get a better understanding of why this has happened. Can I please take this opportunity to remind you that there are three ways to make contact with the practice to request medical advice , you can contact us online using eConsult, by telephone or in person by visiting either of our practice locations. If online activity is very high eConsult online may be paused or made unavailable before the end of the working day, if this happens you can still contact us by telephone or by visiting the practice in person. Telephone lines and reception areas are open from 8am - 6pm Monday - Friday. Our staff will ask you to provide some information about the reason for your contact. This information will then be passed to a GP for review. The information you provide will help the GP to decide what help you need and how quickly you need this help. The practice does not transfer telephone calls answered at the practice across to 111 therefore it would be extremely helpful for me to discuss this with you to understand this in more detail. Unfortunately I am unable to contact you as you have not provided any details. If you could please get in touch at your earliest convenience I would like to try and help you and answer any questions you may have about accessing the GP practice in future. Kind regards Lisa fox ( Practice Manager)
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Ian J Dowdle - Posted on 26 January 2024
It seems that unless you need childhood inoculation, a smear test or breathing difficulties this surgery is not for you. I've tried calling, system online and the NHS app all with no success. I'm beginning to wonder if the practice is still open? A trip to A&E is on the cards for me. It's only a cancer scare, nothing to worry about!
Visited January 2024
Review titled Borough Road & Nunthorpe Medical Group
Replied on 30 January 2024
I am sorry to hear about the difficulties that you have experienced when trying to make an appointment at the practice. Thank you for making the time to speak with me on the telephone. I hope the information I was able to provide was helpful. As discussed there are THREE ways that patients can contact the practice to request medical advice. 1. Online using our online system eConsult available from the homepage of the practice website www.boroughroadandnunthorpe.nhs.uk. You do not need to register to use this service, it is available to all patients just look for the bright blue eConsult box and click on the GET STARTED button. 2. Telephone - a member of our admin team will take you through a series of questions over the telephone to gather information about the reason for your call. The information you provide will be passed to a Doctor for review. It will help the Doctor to determine what medical help you may need and how soon you may need this help. 3. In person - please call into the practice in person and complete a short appointment request information form. The information you provide will be passed to a Doctor for review. It will help the Doctor to determine what medical help you may need and how soon you may need this help. Regardless of how your request is received (online, by telephone or in person) it will follow the same process. The information you provide will be passed to a Doctor. The Doctor will review the information and decide what needs to happen next. A member of our team will get in touch with you to let you know the outcome and arrange any follow up appointments that may be required. I hope this information is helpful. If you would like any more detail about any of the access options available to you please contact us using your preferred contact method and this will be arranged. Kind regards Lisa Fox Practice Manager Borough Road and Nunthorpe Medical Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Paul Nugent - Posted on 18 July 2023
Excellent service via E-consult today. 2 x E-consult at 10am - both parties seen by doctor and practice nurse by 2.30pm. Cannot ask for more - Excellent
Visited July 2023
Borough Road & Nunthorpe Medical Group has not yet replied.
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Review titled Worst I have Ever come acrossI
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2022
I praise when there is good service and complain at the lack of it. Sadly the service here is the worst I have ever come across. The telephone system is extremely bad. The receptionist was totally uncooperative. I have been waiting* six months to see my doctor*. I was ill with UTI was given the wrong medicine: which made matters very much worse. No apology was made : this shows an uncaring attitude.
Visited August 2022
Review titled Borough Road & Nunthorpe Medical Group
Replied on 25 September 2022
Dear patient Thank you for your feedback. I am extremely sorry to hear that you are unhappy with the standard of service provided by the practice. We strive to provide the best care possible to all our patients and welcome all feedback. During Sept 2022 we upgraded our telephone system. When telephone lines are busy patients are now able to request a call back from the practice rather than waiting on the telephone line. If a call back is requested the telephone system will hold the patients call in the call queue and initiate a callback when it reaches position 1 ( first in the queue). We hope this change will improve the patient experience of contact the practice by telephone. I would also like to make you aware that all patients can contact the practice online using eConsult. eConsult is an online consultation tool which can be used to request medical advice or ask an administrative question. To use eConsult there is no registration process or password required, to get started please navigate to the practice website www.boroughroadandnunthorpe.nhs.uk and look for the bright blue eConsult box. All online consultations are reviewed by a clinician the same day. If a follow up appointment is required the practice will contact the patient to arrange this. I am sorry to hear about your recent UTI and medication problems. I would be happy to investigate this further for you. To facilitate this I will require further information. I kindly ask that you contact the practice to provide your personal details. I will then make contact with you to arrange a mutually convenient time to discuss this further. Once again thank you for your feedback, I look forward to speaking to you soon. Kind regards Lisa Fox Practice Manager Borough Road and Nunthorpe Medical Group