Bosworth Medical Group
Chelmsley Wood PCC, Crabtree Drive, Chelmsley Wood, Birmingham, West Midlands, B37 5BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Mother in pain
Rated 1 star out of 5
by Terry Raynes - Posted on 03 June 2024
My mother is at present in great pain and is awaiting a 6 week course of high dosage antibiotics. She has been to two hospitals and had a doctor and paramedics visit her at home and all of them say she desperately needs antibiotics. She gets more unwell daily and constantly gets told by you that the hospital has not sent through the prescription. My sister has contacted the hospital who assured her that it has been sent through to you, my sister sent you a copy of it, but still nothing. If my mother dies in agony because she cannot get her prescription from your surgery it will not be because we didn’t try.
Visited June 2024
Review titled Bosworth Medical Group
Replied on 03 June 2024
Dear Mr Raynes, I am sorry that you have had issues trying to sort out your mothers medication. Could you please contact the practice and ask for the reception manager so that she can look into this for you. Kind regards Deborah Coffey Practice Manager
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Review titled Terrible disrespectful service!
by Alexander Smirnov - Posted on 07 May 2024
I couldn’t get through to the doctor for 2 weeks. My call was on hold for 2 hours. I was fourth in queue. But still no results, because after 2 hours they hung up. From 8:30 am I was waiting for 2 hours until 10:30. immediately called at 10:30 and waited another 2 hours until 12:30. When I tried to call at 12:30 they told me they were closed. After lunch I called for another hour and a half and again without success. This happens regularly every week. When the stars are on your side and luck smiles on you and they answer of course, after several days and several hours every day. They talk with reluctance and disrespect. And throughout the conversation they frightening me by saying that they will hang up now. But I did absolutely nothing to deserve this. After this conversation I feel humiliated and insulted. They were unhappy because they gave me an appointment. Which should take place in 15 minutes but we were still talking on the phone. And this is after I told them that my lower back hurts, I can’t move. And I have shooting pain below my back. Sorry, but how can I come there in such a short period of time in such a state and they tell me Well, if you don’t want to, we did everything we could. Just some kind of mockery of people. I cannot provide my work with sick leave on time and I'm not getting paid. It’s a shame and a pity that nowadays people still receive this kind of service. And this is only a part of everything that happens there.
Visited May 2024
Review titled Bosworth Medical Group
Replied on 07 May 2024
Dear Mr Smirnov, I am sorry that you have had significant problems using our service. Apparently you are already in contact with our complaints manager and hopefully he will be able to resolve your issues to your satisfaction. Thank you for your feedback Kind regards Mrs D Coffey Practice Manager
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Review titled Not good
Rated 2 stars out of 5
by Andrew Beet - Posted on 25 October 2023
I phoned for a doctors appointment told the member of staff what the problem was and then while the member of staff was on the phone to me she was talking to someone else then there was silence and then she asked again what the problem was and said to try again at 2pm for an appointment
Visited October 2023
Review titled Bosworth Medical Group
Replied on 27 October 2023
Dear Pt I am sorry that you are not happy with the service you have received. Please can you contact the practice and we will look into it. Kind regards The Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Tracey James - Posted on 07 March 2023
From speaking to the very helpful receptionists to the in-depth and ongoing care I have received from the doctor, I am very thankful and appreciative of the wonderful support I have received during a difficult time . First class all the way. Thank you.
Visited February 2023
Bosworth Medical Group has not yet replied.
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Asking all of us to call 8:30 to book app, obviously there will just few lucky ones who will get the rest keep trying. Mist will wait for hours and will try for days to get even through and even then most likely no availability Had 3 periods in one month, bled like somebody tried to slaughter me, that is not emergency to get appointment, all i received keep trying to call to book your appointment Humiliating service
Visited February 2023
Review titled Bosworth Medical Group
Replied on 14 February 2023
Dear Patient, I am sorry that you have had problems booking an appointment. Each appointment request is triaged by a Duty GP, so I will pass on your comments to the partners. If you would like to contact the practice and speak to our complaints manager Mr A Shah, he will be happy to look into this for you. Mrs D Coffey Practice Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2022
I have visited the practice on two occasions during the past week for my covid vaccine and my flu vaccine and received excellent efficient service on both occasions. Well done to all the team.
Visited October 2022
Bosworth Medical Group has not yet replied.
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Review titled Covid & Flu vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
My husband and I received our 5th Covid and Flu vaccine today and wanted to congratulate the practice for the excellent and efficient way they dealt with us. Many thanks, Linda & David.
Visited October 2022
Bosworth Medical Group has not yet replied.
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Review titled Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
My husband and I visited the practice today for a Covid & Flu vaccination. Excellent service and well organised. Very impressed.
Visited October 2022
Bosworth Medical Group has not yet replied.