Bounds Green Group Practice
The Surgery, Gordon Road, Bounds Green, New Southgate, London, Greater London, N11 2PFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Covid Clinic good experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
All the staff were incredibly helpful and friendly. When I entered the clinic, I made a suggestion about putting an extra sign outside as I and several others were confused where to go in. When I was coming out a few minutes later, someone was already putting up the sign. That’s what I call proactive! The team fixing me the vaccination were so nice and made the experience painless and stress free. Thank you!
Visited May 2023
Bounds Green Group Practice has not yet replied.
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Review titled Covid Vaccination
Rated 5 stars out of 5
by Gwyneth Davies - Posted on 05 May 2023
Thank you so much, this was so well organised and the staff were so very helpful. I have had vaccinations at other sites but this was by far the best
Visited May 2023
Bounds Green Group Practice has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Exasperated - Posted on 05 May 2023
You can only get appointments for the day you ring or the next day. Except that you can’t because they’re all gone when you finally get through on the phone after waiting for 30mins. And the receptionist agrees when you say it’s rubbish! I only need an appointment to get a re-referral to a community ENT service. Could all be done on the phone. Except you can’t get a phone appointment either.
Visited May 2023
Review titled Bounds Green Group Practice
Replied on 11 May 2023
Dear Patient We are sorry that you have faced these issues in trying to access appointments. We would really like to help and make this process easier for you. Can you please contact the surgery, ask for the assistant manager and provide us with your details so that we can look into this matter. We look forward to hearing from you. Thank you-BGGP
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Review titled Covid 19 Vaccine Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
Well organised, efficient, on time, friendly and helpful. The best I have encountered in what is getting to be a routine experience.
Visited May 2023
Bounds Green Group Practice has not yet replied.
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Review titled appalling service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have been suffering from chronic cystitis for months and any time i’ve booked to try and get an appointment to even speak to a gp on the telephone i’ve been turned away. ended up ordering antibiotics from boots which didn’t work as my infection was probably too far gone by that point. Called this morning to book an appointment for later today as I am in debilitating pain. held on the phone for 20 mins just for the rudest most unsympathetic and frankly unprofessional response “we’re fully booked for the morning, call back at 12”. She then proceeded to hang up on me. No apology whatsoever. I understand the NHS is overwhelmed but i find this lack of manners completely unacceptable from reception staff. Utterly disgusting, as someone who works in customer service i wouldn’t dream of talking to someone like that, especially considering the fact that this is a GP and people call when they are feeling unwell and desperate for help, the least they could do is hire friendlier receptionists. I am outraged and in so much pain and discomfort, incredibly frustrated that despite paying taxes i seemingly have no access to healthcare for something as treatable as cystitis. this gp service has always caused me problems and quite honestly needs new management, i know lack of appointments is common across the NHS but this is not the way to deal with it and anyone i’ve spoken to has not had similar experiences with different GPs. Avoid!!!!
Visited April 2023
Review titled Bounds Green Group Practice
Replied on 13 April 2023
Dear Patient We are sorry that you have faced these issues in trying to access appointments. We would really like to help and make this process easier for you. Can you please contact the surgery, ask for the assistant manager and provide us with your details so that we can look into this matter. We look forward to hearing from you. Thank you-BGGP