Bourne End & Wooburn Green Medical Ctr
8 The Green, Wooburn Green, High Wycombe, Buckinghamshire, HP10 0EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Access to my daughters medical record
Rated 2 stars out of 5
by Clive Pearce - Posted on 05 September 2024
At the start of July 2024 I completed a proxy form and provided the required ID which I handed into the surgery for access to my daughter’s medical records. I have since chased this on 4 occasions in person at the Hawthornden Surgery. At the start of August I was assured the process would be completed that week which did not happen. On 27 August I was advised that another chase would be made on the Admin Team and I requested an update by phone. Again there has been be no contact with me. I still do not have access after 2 months and no updates at all. A wholly unacceptable situation.
Visited September 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Pauline Wills - Posted on 23 August 2024
Grateful for phone call from pharmacist from Hawthornden.He helped me acquire prescription on NHS which had been suggested in letter from private consultant. It saved me a lot of money!
Visited August 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Issue resolved within 15 minutes
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
Had an issue with a prescription. Asked for a repeat using Clinic and got a reply saying it was at the pharmacy within 15 minutes. Great service.
Visited July 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Immediate response to issue raised
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Contacted the practice yesterday regarding a concern about a delay with a prescription. Issue resolved first thing this morning. Confidence in the practice restored and enhanced.
Visited July 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Unhelpful Practice
Rated 2 stars out of 5
by Christopher Morris - Posted on 25 June 2024
This is a very unhelpful practice in terms of general assistance to patients. Had a stroke a month ago and discharge letter from hospital says I have to get reviewed by a GP before I can drive again. Went over to the practice, who told me to contact DVLA. It is nothing to do with them! It specifically says on my discharge letter the review must be done by a GP. When I told them this, they simply said they don't deal with things like this. So what am I supposed to do? Very unhelpful attitude. Just shrugged their shoulders and basically it was "Computer say No". Not impressed.
Visited June 2024
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 25 June 2024
Dear Mr Morris Thank you for your feedback. I am sorry to hear that you have been unwell recently. In regard to your request, GPs are not trained or indemnified to decide if a patient is fit to drive or not after a stroke/TIA. This is not a service we have ever offered at the practice. I am sorry if the information you have been given is unclear but I would advise that you contact your specialist in this instance. Kind regards Claire Sharma Practice Manager
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Review titled Great practice and service
Rated 5 stars out of 5
by Stephen Wood - Posted on 14 June 2024
Your practice manager was outstanding today helping me with my sick note and my tablets. What an asset to your organisation she was kind considerate and extremely helpful
Visited June 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Klinik system speedy and efficient
Rated 5 stars out of 5
by Elaine Parsons - Posted on 21 May 2024
Used klinik at 7.15 am because I felt I had a chest infection.Phone call just after 7.30 am.Appointment for 8.30 am...Do I need to say more .Excellent!!
Visited May 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Responsive
Rated 4 stars out of 5
by Lisa - Posted on 25 April 2024
I had a new health event a few weeks after a previous serious one. The surgery phoned me back within the hour of reporting it on Klinic, then phoned me again a couple of times during the day to ensure that I had appropriately followed up with the hospital. It was much appreciated. Every time I have contacted them via Klinic in the past, I have had timely and caring responses.
Visited April 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Prescriptions take too long
Rated 1 star out of 5
by Dr. Eva Speight - Posted on 21 March 2024
I think it is unacceptable for patients having to wait 2 weeks to get their prescriptions. They have many doctors working there and a duty doctor plus prescription clerk, so it should not take that long. My husband is disabled and in pain. If you are like this and have to wait two weeks for relief, that is not on. I had a similar experience recently. I need my HRT patches. I requested them and after one week, a Receptionist told me over the phone:”But you have not requested them yet!” I nearly fell backwards. In the end, they produced one within one week to be fair. But it did put me into an artificial Menopause for two weeks. Which was not pleasant or healthy. Had other bad experiences at this Surgery. Would not recommend them at all. Needs total Overhaul./Management.
Visited February 2024
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 03 April 2024
Dear Dr Speight Thank you for your feedback. As per my previous email response to this complaint. Our turnaround time for prescriptions is 5-7 working days, this is highlighted on our website. I thought it would be useful to audit your medication list to establish where (if any) delays have occurred in the process of us issuing your medication. I can confirm that your most recent prescription requests were issued within 3 working days. While I regret that you have experienced dissatisfaction, on this occasion we have issued your medication well within our turnaround time of 5-7 working days and I would suggest requesting the medication earlier to prevent running out next time. Thank you again for your feedback. Kind regards Claire Sharma Practice Manager
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Review titled Shocking practice
Rated 1 star out of 5
by Mary White - Posted on 27 February 2024
In December I was removed from the register, meaning my prescription was rejected, I'm still waiting for a call as to why I was removed without warning, I managed to rectify this myself. My solicitor has advised I stay at this surgery until a case is resolved. I put in another prescription, this was also rejected as they took too long to approve so during Christmas I had to ration my meds, which you're not supposed to do with anti depressants... 4 weeks in total it took to get my meds. After a 3rd prescription was requested and me chasing every day until it was released. I put another prescription in last Wednesday 21st and it still hasn't been released to Lloyd's direct 5 days later, however my daughters prescription that we put in on Sunday is on the way today... I honestly give up now. You can't unregister someone without giving them notice especially when you've been told by a legal professional that I need to stay at the surgery until a Negligence Claim has been settle. Note the Negligence case isn't for me but on my late husbands behalf and not even against this surgery. I'm really starting to think now that this is personal because I have started a Negligence case and you've all closed ranks! It shouldn't be this hard to get a prescription or should I have to ring, to be on hold each day for 45 minutes to chase it up.
Visited February 2024
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 27 February 2024
Dear Mrs White Thank you for your feedback and for bringing your concerns to my attention. First and foremost, I want to extend my sincere apologies for any confusion or frustration this matter may have caused you. It is essential for us to clarify our policies and procedures regarding out-of-area patients to ensure transparency and fairness for all our patients. As you may be aware, healthcare services are typically organised by catchment areas, and patients are generally registered with a GP practice within their local area. This system is in place to ensure that patients have convenient access to primary care services and to manage the demand for healthcare resources effectively. Upon reviewing your complaint I can see that in August 2023 we were alerted that your address had changed meaning you no longer lived in in the area of the Practice boundary. Therefore, following Practice Policy we sent you am out-of-area letter on the 19th September 2023, to your address at the time giving you 30 days to re-register at a Practice nearby. You then contacted us informing us that one of the GP partners had said that you could remain as a patient due to your ongoing circumstances, we then confirmed this with the GP partner and cancelled the deduction. I understand that this policy may not have been adequately communicated to you, and for that, I apologise. It is our responsibility to ensure that our patients are fully informed about our policies. You mentioned in your complaint that you had been experiencing a delay between requesting the medication and it being signed off by the GPs in December and January. To identify where the issues were in the process, I conducted an audit of your medication. This involved looking at the date that the prescription clerk raised the request and the date that the GP signed it off, this would then highlight where we have not adhered to our prescription turn around time of 5-7 working days. Your most recent prescription request was raised last Wednesday, this is due to be signed off today which means we will have fulfilled the request within 5 working days. In January you requested your prescription on Wednesday 3rd January and it was issued on Monday 8th January, this is 4 working days. Unfortunately, I cannot see any medication requests for December or November so I was not able to audit those months. I am sorry if you feel that the 5-7 working day turn around time is not adequate, when considering the turn around time we took into consideration staff sickness, annual leave and staff shortages. 7 days is worse case scenario and we generally sign prescriptions off within 2-4 working days. While I regret that you have experienced dissatisfaction, please know that we take all feedback seriously and strive to provide the best service possible to all our patients. Yours Sincerely Claire Sharma (Practice Manager)