Bourne End & Wooburn Green Medical Ctr
8 The Green, Wooburn Green, High Wycombe, Buckinghamshire, HP10 0EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bourne End & Wooburn Green Medical Ctr.
Reviews
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Review titled Excellent Support From Everyone at the Practice
Rated 5 stars out of 5
by Andrew Haigh - Posted on 26 February 2025
Over the last couple of years, my wife has developed an number of difficult issues including MS and Dementia. The impact on both of us has been significant and way beyond anything we might have expected. During this time, the support we have received from the practice, from the most senior to the most junior has been spectacularly good. It is almost like we have a personal and dedicated service. The support gives us a feeling of security, knowing that at least there is a set of people who actually understand our issues and needs. I would rate the response we get for any query or call for help as outstanding. You have both my and my wife's heartfelt thanks.
Visited February 2025
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Speedy service
Rated 4 stars out of 5
by Edward Bailey - Posted on 25 January 2025
I’d like to send my thanks to those at the surgery yesterday for dealing with my health issue so promptly and flexibly. From a phone call just before 1pm to being seen my a GP that afternoon that fitted my availability was great and much appreciated
Visited January 2025
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Michael Toms - Posted on 09 December 2024
Extremely impressed with the service I receive from this practice. The response to my requests is both quick and efficient with an appointment arranged within a week. Also very friendly and respectful when speaking to me on the phone. Cannot praise them enough
Visited December 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Access to my daughters medical record
Rated 2 stars out of 5
by Clive Pearce - Posted on 05 September 2024
At the start of July 2024 I completed a proxy form and provided the required ID which I handed into the surgery for access to my daughter’s medical records. I have since chased this on 4 occasions in person at the Hawthornden Surgery. At the start of August I was assured the process would be completed that week which did not happen. On 27 August I was advised that another chase would be made on the Admin Team and I requested an update by phone. Again there has been be no contact with me. I still do not have access after 2 months and no updates at all. A wholly unacceptable situation.
Visited September 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Pauline Wills - Posted on 23 August 2024
Grateful for phone call from pharmacist from Hawthornden.He helped me acquire prescription on NHS which had been suggested in letter from private consultant. It saved me a lot of money!
Visited August 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Issue resolved within 15 minutes
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
Had an issue with a prescription. Asked for a repeat using Clinic and got a reply saying it was at the pharmacy within 15 minutes. Great service.
Visited July 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Immediate response to issue raised
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Contacted the practice yesterday regarding a concern about a delay with a prescription. Issue resolved first thing this morning. Confidence in the practice restored and enhanced.
Visited July 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Unhelpful Practice
Rated 2 stars out of 5
by Christopher Morris - Posted on 25 June 2024
This is a very unhelpful practice in terms of general assistance to patients. Had a stroke a month ago and discharge letter from hospital says I have to get reviewed by a GP before I can drive again. Went over to the practice, who told me to contact DVLA. It is nothing to do with them! It specifically says on my discharge letter the review must be done by a GP. When I told them this, they simply said they don't deal with things like this. So what am I supposed to do? Very unhelpful attitude. Just shrugged their shoulders and basically it was "Computer say No". Not impressed.
Visited June 2024
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 25 June 2024
Dear Mr Morris Thank you for your feedback. I am sorry to hear that you have been unwell recently. In regard to your request, GPs are not trained or indemnified to decide if a patient is fit to drive or not after a stroke/TIA. This is not a service we have ever offered at the practice. I am sorry if the information you have been given is unclear but I would advise that you contact your specialist in this instance. Kind regards Claire Sharma Practice Manager
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Review titled Great practice and service
Rated 5 stars out of 5
by Stephen Wood - Posted on 14 June 2024
Your practice manager was outstanding today helping me with my sick note and my tablets. What an asset to your organisation she was kind considerate and extremely helpful
Visited June 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Klinik system speedy and efficient
Rated 5 stars out of 5
by Elaine Parsons - Posted on 21 May 2024
Used klinik at 7.15 am because I felt I had a chest infection.Phone call just after 7.30 am.Appointment for 8.30 am...Do I need to say more .Excellent!!
Visited May 2024
Bourne End & Wooburn Green Medical Ctr has not yet replied.