Bourne End & Wooburn Green Medical Ctr
8 The Green, Wooburn Green, High Wycombe, Buckinghamshire, HP10 0EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
Promised call backs don’t happen Never see same doctor and advice different every time D Some GPs very dismissive and can’t wait to get you out of the door Not a patient here thank god but very distraught relative is
Visited December 2023
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 11 December 2023
Dear relative of patient Thank you for your feedback. I am Claire, the Practice Manager at the Surgery and I would really like to discuss this with the patient. Please could you provide me with the patients name at management.bewgmc@nhs.net so that I can contact them as a matter of urgency? Kind Regards Claire Sharma Practice Manager
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Review titled Worst communication from GP practice in the area
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Receptionists are extremely impatient and unhelpful over the phone when patients ring for appointments when unable to use the online appointment system. This practice needs to urgently provide receptionists with training on good communication especially active listening skills and unconscious bias training.
Visited November 2023
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 11 December 2023
Dear patient Thank you for your feedback. I am Claire the Practice Manager and really sorry that you have had a poor experience at the surgery. Could you please provide me with some further information to aid me in my investigation. If you could provide me with some of the dates and time of your interactions with the receptionists I would be most grateful? Kind Regards Claire Sharma
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Review titled you always respond to requests very quickly
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I listen to our children complain about the lack of service where they live and realise how lucky we are to be at this surgery. I always get a response when I register a request on-line and often get to see a Doctor that same day. ( but I suppose you need to realise that it helps to make the request at 8 am )
Visited October 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Karra beasley - Posted on 23 October 2023
Since joining recently I am shocked at how simple it is to get an appointment, how wonderful staff are! Receptionist and Drs have been amazing!
Visited October 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Forgot to submit a referral
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2023
I attended a GP appointment in September 2023, requesting an ADHD assessment through Right to Choose. This has been impacting negatively on my work and personal life for many years. I submitted a written letter in the addition to the necessary questionnaire, prior to seeing a GP in person. I was informed that the referral would be made. 3 months later, I requested an update from the GP. I received the following message: 'I've check with the secretary, and apologies - the referral wasn't made. Please could you fill in X survey and book a routine appointment'. I am so disheartened, and feel extremely let down by the practise.
Visited September 2023
Review titled Bourne End & Wooburn Green Medical Ctr
Replied on 20 December 2023
Dear Patient Thank you for your feedback. It would be really helpful if you could provide me with further information so i can look into this incident further. Please could you email me at management.bewgmc@nhs.net. I am sorry that your referral was not sent within the expected time frame but I would be interested to know if it had anything to do with the Choose and Book service being disabled due to demand. I am also shocked by the response once the error was identified as it is not generally how we deal with such issues. I am extremely sorry for the delay and for causing you to feel disheartened and let down but I can assure you that we are always looking to improve our processes to avoid errors like this being made. Unfortunately, the wait time for these referrals are 2-3 years but please let us know if there is anything we can do to support you in the meantime. Kind regards Claire Sharma Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Emma - Posted on 19 June 2023
I have been with the practice for 20 years. I switched here after the gp I was at wasn’t listening and I felt like I wasn’t getting anywhere, the same can’t be said here nothing is too much for them. Recently using klinic forms I get contacted within an hour of putting the request in and normally get an appointment the same day or the following day. The care has been amazing. There was a time I was there frequently as we couldn’t figure out what was wrong but the doctors never gave up and kept and sending me for scans and tests until we found out what I had wrong which is something quite rare and could have been missed if they hadn’t kept pushing for answers for me. The follow ups and care I had after major surgery was outstanding and I never feel like I’m being fobbed off. The doctors I’ve seen all listen to what I have to say and make sure I have follow up appointments if needed. They are great at getting appointments round my work as due to my job it’s hard to get cover to leave and will do a phone consultation if they can. The reception team are great and very helpful when I’ve needed things done quickly and nothing seems like too much. They have shown great support and are quick to message and contact my surgeons and consultants at hospitals when I have issues that they need to see me about. The only slight issue is sometimes when I need to call the wait time can be long but that isn’t their fault it’s due to how many patients they have and how many are calling at the time. But the klinic forms help this and saves me the wait on the phone if it’s something I don’t need to speak to them about. The only other slight issue is klinic is closed when reached capacity which can be quite quick and again due to my job I can’t always get on when the form opens.
Visited June 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I requested an appointment online at 6.05 am and was contacted at 7.30 am with an appointment to see the GP at 9! All the staff were very efficient and pleasant. Cannot fault this service, well done.
Visited May 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Repeat Prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
Until recently the experience has always been good, but it has become increasingly difficult to reach anyone by phone. I submitted a repeat prescription request, which used to be approved within 24 hours. This is for medication which is critical. Five days later, the prescription has still not been approved by the surgery. I called and gave up waiting after 50 minutes on hold. I am only leaving this review here, as it seems to best way to give feedback to the surgery. Please review your process for approving prescriptions. With prescriptions also taking longer once they reach the pharmacy, we are now looking at upwards of two weeks to get prescriptions filled.
Visited April 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gillian roberts - Posted on 03 April 2024
I had 2 non urgent issues which I was expecting to have to wait some time for an appt but within half an hour of sending in my Klinik form I had received a reply and prescriptions had been forwarded to the pharmacy. I had been able to explain on the form exactly what the problem was and it had clearly been read and reacted to without fuss. I was very grateful and impressed. It saved a lot of time for both me and the GP. There is so much criticism being leveled at GPs that I just wanted to say thank you.
Visited April 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.
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Review titled Thank you!
Rated 4 stars out of 5
by Margaret Amos - Posted on 24 February 2023
On Friday 17th February I rang the practice for an appointment for my husband. We were seen by Doctor at 4 pm and at 4.15 an ambulance was called. Dealt with efficiently and sympathetically by the Doctor. He was seen in the new Emergency Unit at Wexham Park Hospital (fast track) and the whole experience there was also good over four nights, even the food. Thank you NHS.
Visited February 2023
Bourne End & Wooburn Green Medical Ctr has not yet replied.