Bourne Galletly Practice Team
40 North Road, Bourne, Lincolnshire, PE10 9BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
Used online contact form, received a call in less than an hour, offered a face to face appointment same day, urgent 2ww referral made that afternoon. Hospital called later that afternoon to book an appointment. Very efficient service just when needed.
Visited November 2024
Review titled Bourne Galletly Practice Team
Replied on 12 November 2024
Dear Patient, Thank you for taking the time to post your review. We are pleased that our service has been able to respond to your needs. Bourne Galletly Team
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Review titled Dr cregor
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2024
Extremely disappointed with this doctors care of my service user and how he spoke to staff like they were wasting his time will be taking this further
Visited October 2024
Review titled Bourne Galletly Practice Team
Replied on 12 November 2024
Dear Anonymous, We are aware of this event and we are responding direct via the Commissioner of your service as this is not the appropriate place to raise concerns such as this by a service provider. Managing Partner
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Review titled Incredible responsive care
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I can’t thank the team enough, I had been experiencing increasing pain and physical restriction with my lower back and within a month of urgent investigations I have already had several consultations with a surgeon for surgery at Christmas. I cannot thank the team enough for how fast everything was processed and handled and how kind they were when being able to sort out pain relief in the mean time. I felt so listened to and respected, such a lovely hard working team. I have also been in regular contact regarding my mental health over the past few years and no matter who I speak with the care is just as consistent in terms of really taking the time to listen and work with you with what medication is best to keep you at your best. Will forever be grateful to the team.
Visited October 2024
Review titled Bourne Galletly Practice Team
Replied on 12 November 2024
Dear Patient, thank you for your review and kind words which have been shared with the team. Bourne Galletly Team
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Review titled Annual Medication Review
Rated 2 stars out of 5
by Heather Wiltshire - Posted on 25 October 2024
Received notification that blood tests are required as part of annual medication review. Received results and no tests for thyroid function have been carried out! Had the same issue the previous year, individual taking bloods actually asked me what tests I was expecting and seemed confused when I mentioned thyroid Never had a face to face meeting with an actual doctor about my thyroid and appears to be very little knowledge on the correlation between cholesterol results and poor management of thyroid Checked notes of previous review with a nurse that bears no resemblance to the conversation that took place between us. Absolute fabrication on the Nurses part - diabolical! I have attempted to contact the surgery but just cannot get through and cannot sit on my phone trying the online service as I work Come on Galletly you have the resource to build a fancy extension but no resource to review patients satisfactorily. Patients should not have to chase you to get things right, you have a duty of care to get things right
Visited October 2024
Review titled Bourne Galletly Practice Team
Replied on 12 November 2024
Dear Heather, Thank you for your review. We conducted a review and made contact with you direct to resolve your problems. Thank you for taking the time to post your comments. Bourne Galletly Team
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Review titled Outstanding level of care from an amazing nurse
by Anonymous - Posted on 09 August 2024
Was seen by a highly skilled, empathetic and diligent nurse practitioner twice this week. She listened without judgement, conducted a thorough examination, involved me in decision making and made sure I understood to contact her again if my symptoms worsened. Went back after a speedy response from Dr C via the NHS app and she examined me again immediately referred me to hospital - which was absolutely the right decision as I was diagnosed with pneumonia and was x-rayed and hooked up to a nebuliser and IV meds pretty quickly! So grateful to her and won't forget her kindness.
Visited August 2024
Review titled Bourne Galletly Practice Team
Replied on 13 August 2024
Dear Patient, Thank you for taking the time to post your comments. We are pleased that we have been able to provide you with a service and hope you are now feeling much better. We have shared your post with the team - thank you! Bourne Galletly Team
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Review titled Very helpful support
Rated 5 stars out of 5
by Jennifer Nita Dibnah - Posted on 20 June 2024
Today I visited the practice with a problem I was helped/examined by Nurse .I had bad throat problems- very sore and worrying. She did a thorough examination and was an able to fully reassure me and give me advice on my current issues. I was very thankful for her help and guidance today. She also was able to get advice from the duty GP. I would gladly be very happy to have advice and potential treatment from this nurse again. I was very anxious - she was very understanding and concerned . Jennifer
Visited June 2024
Review titled Bourne Galletly Practice Team
Replied on 20 June 2024
Dear Jennifer, Thank you for taking the time to post your review. We have identified the nurse who you consulted with and passed your comments onto her. She was very pleased - thank you. Bourne Galletly Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
Received first class treatment - overwhelming empathy, respect and immediate medical assistance which far exceeded my expectations. 2 days later I am already feeling better than I have done for over 2 months.
Visited May 2024
Review titled Bourne Galletly Practice Team
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to post your review. We are pleased you are now feeling much better! Bourne Galletly Team
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Review titled v efficient
Rated 5 stars out of 5
by Dan W - Posted on 22 May 2024
I used the online appointments option today to request a scan. Within the hour one of the GPs(this system prevents me from naming them but it rhymes with pitchell) had replied taken some more details and agreed to set this up. Very good service
Visited May 2024
Review titled Bourne Galletly Practice Team
Replied on 22 May 2024
Hi Dan, We have passed your comment to Dr Pitchell :) Thank you for taking the time to post your review and we are pleased our new system has managed to meet your needs. Bourne Galletly Team
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Review titled Most helpful
Rated 5 stars out of 5
by Martin Ackroyd - Posted on 17 February 2024
One of the doctors at this surgery went above and beyond to help me. Might of been something simple to them but really put my mind at rest post surgery. I can't thank them enough.
Visited February 2024
Review titled Bourne Galletly Practice Team
Replied on 20 February 2024
Dear Mr Ackroyd, thank you for taking the time to post your comment and for the kind words. We have identified the GP and passed your comments on - thank you. Bourne Galletly team
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Review titled Trusting considerate
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Can’t thank them enough for the support and help they have shown ,so helpful at all times . Always ring you back when they say and coudnt have asked for a better surgery in my hour of need . Thankyou galletly !
Visited December 2023
Review titled Bourne Galletly Practice Team
Replied on 13 December 2023
Dear Patient, Thank you for your post and kind word that have been shared with our team. regards Bourne Galletly Team