Bower Mount Medical Practice
1 Bower Mount Road, Maidstone, Kent, ME16 8AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice so helpful
Rated 5 stars out of 5
by Dave Clements - Posted on 04 July 2023
After my farther was discharged from Hospital I can not praise the staff and doctors at this surgery enough. They will always call when they said they would. They have so much compassion and empathy to me and the family I truly wish I lived in the area and they where my doctors. The team are worth their weight in gold and always go that extra mile to help. Thank you so much
Visited June 2023
Bower Mount Medical Practice has not yet replied.
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Review titled Left in pain for 4 additional days
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Medical practioner diagnosed suspected gout over the phone. Went in for a blood test Wednesday am, have been told result received Thursday but doctor won't even review until Monday. 4 day delay - Could have started treatment Thursday but going to be Monday at ealiest. 4 extra days of pain, very limited sleep and being unable to walk.
Visited May 2023
Review titled Bower Mount Medical Practice
Replied on 22 May 2023
Thank you for your message on NHS services. We are sorry that you had to suffer from pain for 4 days. As it is an anonymous review, we are unable to reply specific answer. However, we are reassured that a correct diagnosis has been made over the telephone. Treatment of suspected gout/acute gout/flare up of gout is predominantly analgesics/anti-inflammatory medication which I presume has already been given. If pain is not controlled, extra pain killers could have been given if contacted the surgery. Blood test report can only confirm the diagnosis. Prophylactic long-term treatment can be started based on the blood test report, only when the immediate gout problem with pain has subsided. Therefore, there is nothing more we could have done based on the report early. Still if you want to discuss the matter, you are most welcome to book an appointment with a doctor at the practice.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
I just wanted to say that in my recent dealings with this practice I have experienced fantastic service. At a time when the NHS is experiencing huge difficulties, I have received nothing but prompt, polite and professional care from every member of staff that I have dealt with. Reception staff, nurses and doctors. Thank you all and keep up the good work.
Visited April 2023
Bower Mount Medical Practice has not yet replied.
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Review titled Given wrong information
Rated 2 stars out of 5
by Kelly - Posted on 28 March 2023
Been chasing smear results for 2 months after being told the letter will be posted in “10 days” This was a concern for me as back in 2019 I had abnormal cells so wanted to be reassured all was well. Rang numerous times. No one got back to me after saying they would chase it. I then physically went into the practise to be told the results came back ‘clear’ and that’s there’s nothing to worry about. The appointment was 25/1/23 I only now just received the letter dated 24/3/23 to state I am in fact HPV Positive and that I need a colposcopy which contradicts what I was told by reception. I get the pandemic has put people under strain. I worked in retail throughout the whole thing. But people put their faith in medical professionals to get these things right so their health and well-being are protected.
Visited March 2023
Bower Mount Medical Practice has not yet replied.
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Review titled Lost experienced Doctors
Rated 3 stars out of 5
by Anonymous - Posted on 29 December 2022
They have lost some experienced Doctors. I genuinely have little faith in some of the New Doctors. This used to be a great Practice. Hopefully the new team will gel into a professional group. Phones are better. But E-consult is no longer offered. With a GP. Experience is everything. Things can only get better.
Visited December 2022
Bower Mount Medical Practice has not yet replied.
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
After 35 minutes waiting I was cut off . I then had to resort to going to the a@e nearby for help. This is the 3rd attempt in a month ! Totally unacceptable!!!
Visited December 2022
Bower Mount Medical Practice has not yet replied.