Bowling Green Street Surgery
29-31 Bowling Green Street, Leicester, Leicestershire, LE1 6ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Every time I ring the clinic I have to sit on hold for 30 mins and then the phone cuts out. The receptionists are rude and unhelpful when you do get through. I had an appointment cancelled 10mins beforehand through text message with no follow up to rebook even though the message said they would. Had to wait 6 weeks to just get a 10 minute phone call with a doctor - honestly I hate having to phone as they are all just so rude and act as if I am putting them out by calling to try and get appointments or test results.
Visited May 2023
Review titled Bowling Green Street Surgery
Replied on 26 February 2024
Dear patient, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your experiences with us at Bowling Green Street Surgery and we apologize for the very long delay in getting back to you. We have experienced some ongoing issues with NHS Website and due to circumstances beyond our control; regrettably we were not notified of a number of reviews, including this one. We are now reviewing our response process. We are very sorry that your review was not responded to in a satisfactory time frame and are working very hard to ensure that this does not happen again. I am the Patient Involvement and Experience Manager for DHU Healthcare, and I am both disappointed and sorry to hear that your experiences with the practice are not positive specifically in relation to accessing the practice via telephone and long delays on hold before calls are answered, the lack of available appointments and short notice on the day cancellation of appointments and staff attitude. I fully appreciate that a significant amount of time has passed but if you would like to further discuss your concerns, and to hear about the service developments that have already been implemented to alleviate some of these problems along with new developments that are currently being rolled out within the practice and we can also investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent, Emergency and Primary Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that in conjunction with the practice management team they can investigate your concerns further and why this is happening, and they will feedback and as I say this can help us to better understand and aid us in learning how we can do better to stop other patients having a poor experience in the future as you have clearly had. In the meantime, I will share your comments/feedback with both the Practice and Senior Leadership teams for Bowling Green Street Surgery. Best wishes, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)
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Review titled Great practice
Rated 3 stars out of 5
by hitash Suchak - Posted on 13 March 2023
all the staff and doctors are very good..the only major problem is that I cannot seem to get an appointment to see a doctor .unfortunately ane hospital gets busier as we have no choice to go there..and it's taking over six hours to be seen..this is very sad...this is happening in uk..
Visited March 2023
Review titled Bowling Green Street Surgery
Replied on 26 February 2024
Dear Hitash, Thank you for taking the time to provide this feedback in relation to the services at Bowling Green Street Surgery. However, we apologize for the very long delay in getting back to you. We have experienced some ongoing issues with NHS Website and due to circumstances beyond our control; regrettably we were not notified of a number of reviews, including this one. We are now reviewing our response process. We are very sorry that your review was not responded to in a satisfactory time frame and are working very hard to ensure that this does not happen again. I am the Patient Involvement and Experience Manager for DHU Healthcare, and it's always nice to receive kind words about the practice team but am disappointed and saddened to hear that you have also experienced difficulty in getting an appointment and have attended A&E feeling that was your only option to be seen which has caused both disappointment and frustration for you due to long waiting times to be seen at A&E. If you would like to discuss your concerns around lack of appointments further, and to hear about the new service developments that are currently being rolled out within the practice to alleviate some of these problems and we can also investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent, Emergency and Primary Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that in conjunction with the practice management team they can investigate your concerns further and why this is happening, and they will feedback and as I say this can help us to better understand and aid us in learning how we can do better to stop other patients having a poor experience in the future as you have clearly had. In the meantime, I will share your comments/feedback with both the Practice and Senior Leadership teams for Bowling Green Street Surgery. Once again thank you for taking the time to provide feedback. Best wishes, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)
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Review titled Fantastic practice
Rated 5 stars out of 5
by Gailk - Posted on 26 January 2023
All staff caring, above and beyond, I’m so grateful to all at the surgery and count myself very lucky to be a patient. Thank you all
Visited January 2023
Review titled Bowling Green Street Surgery
Replied on 26 February 2024
Dear Gail, Thank you for taking the time to provide this positive feedback it's always nice to receive kind words about the services we provide at Bowling Green Street Surgery. However, we apologize for the very long delay in getting back to you. We have experienced some ongoing issues with NHS Website and due to circumstances beyond our control; regrettably we were not notified of a number of reviews, including this one. We are now reviewing our response process. We are very sorry that your review was not responded to in a satisfactory time frame and are working very hard to ensure that this does not happen again. I am the Patient Involvement and Experience Manager for DHU Healthcare, and I am so pleased to hear that your experiences with the practice have all been positive especially in relation to staff attitude. In the meantime, I will share your comments/feedback with both the Practice and Senior Leadership teams for Bowling Green Street Surgery. Once again thank you for taking the time to provide feedback. Best wishes, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Absolutely atrocious service with very little care for patients. Getting an appointment is almost impossible and nomatter what you need it for you will be told to battle it out in the morning. And once you get past this stage the doctors themselves are all useless, and at one point when I was talking about my mental health, the doctor forgot to ask the important mental health safety checks they have to do and called me back 10 minutes later. They don't listen, they make an opinion and refuse to take anything else into an account which has led to me having a hospital referral for soenthing that was originally diagnosed at this practice as something that will just be like that now.
Visited January 2023
Review titled Bowling Green Street Surgery
Replied on 26 February 2024
Dear patient, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your experiences with us at Bowling Green Street Surgery and we apologize for the very long delay in getting back to you. We have experienced some ongoing issues with NHS Website and due to circumstances beyond our control; regrettably we were not notified of a number of reviews, including this one. We are now reviewing our response process. We are very sorry that your review was not responded to in a satisfactory time frame and are working very hard to ensure that this does not happen again. I am the Patient Involvement and Experience Manager for DHU Healthcare, and I am both disappointed and sorry to hear that your experiences with the practice are not positive specifically in relation to the lack of available appointments and staff attitude. I fully appreciate that a significant amount of time has passed but if you would like to further discuss your concerns, and to hear about the service developments that have been implemented to alleviate some of these problems along with new developments that are currently being rolled out within the practice and we can also investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent, Emergency and Primary Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that in conjunction with the practice management team they can investigate your concerns further and why this is happening, and they will feedback and as I say this can help us to better understand and aid us in learning how we can do better to stop other patients having a poor experience in the future as you have clearly had. In the meantime, I will share your comments/feedback with both the Practice and Senior Leadership teams for Bowling Green Street Surgery. Best wishes, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)