Bracknell Urgent Care Centre WIC
Eastern Gate, Brants Bridge, Bracknell, Berkshire, RG12 9RTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good emergency assessment carried out
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I came with for an emergency ear assessment today and was impressed that the doctor covered all angles and had obviously throughly read my notes.
Visited August 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Negligent behaviour of reception staff
Rated 2 stars out of 5
by Jacob Kamal - Posted on 02 August 2023
The lady at the reception (name unknown) failed to intimate us of our appointment despite notifying her of our arrival several times over a 45 min wait. She let everyone else who arrived after us see the doctor on time. Even when the doctor asked for the patient’s name, she didn’t inform her of our arrival. It was only when I wanted to reschedule the appointment that the lady let us in. This is highly unfair and discriminatory on the part of the receptionist since she knew we were there for nearly an hour. She didn’t even care for the patient’s age or health as my kid is just 6 years old and was suffering the whole time. Worst of all, she pretended as if it wasn’t her fault so didn’t even bother to apologise for the unnecessarily long wait. I can understand if the patient’s names are confusing at times but it’s the duty of the attending staff to ensure the patient is see on time. Worst hospital visit ever!
Visited August 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Sarah Emery - Posted on 25 July 2023
Reception, triage, xray and treatment were all kind, efficient and effective. This is a wonderful service and I am hugely grateful.
Visited July 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Sheila Spinks - Posted on 01 July 2023
Having had a fall at home it was suggested Brants Bridge would be able to deal with the wounds. Visited on June 29th, wounds dressed and dealt with very professionally. Very impressed with the admin of the system and the very pleasant nursing department. Many thanks to all at Brants Bridge
Visited July 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Great blood test
Rated 4 stars out of 5
by Annabel Hamer - Posted on 04 July 2023
It was quite busy but the person taking my blood test was very kind with a relaxing nature. I have a fear of needles (sometimes I faint during blood tests) and they did not make me feel like an inconvenience and made all the appropriate accommodations. I did not faint and left feeling happy thanks to the warm demeanour of the person taking the test. Thank you
Visited June 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Caring, Kind Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Went there on Sunday morning. We were turned down, they could not help us but they told us to get an appointment on 111. We call and after a very extensive questionnaire, a GP call us within 15 min. He gave my son an appointment for 1 pm, we waited about 10 min but that is nothing compared to what you hear on TV (we were prepared for hours). We got a diagnosis, prescription etc and we were back home by 2:30 pm All the NHS staff is kind, caring and they do their best. They deserve all our respect and we are grateful. If we have not seen the doctor on the day my son will probably have had developed sepsis.
Visited May 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Day appointments from GP
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
Generally always had a great experience here. Cannot fault the medical staff. However if you get a same day short notice appointment from your GP be aware you still may not get seen. I had 15 min to get there I arrived 2 mins before my appointment but the receptionist was chatting about her personal non medical stuff about her to others which meant I was 12 mins late for my appointment and they wouldn’t see me. She said she didn’t see I was waiting, there was a whole queue behind me and I was in view when she was talking to the other people. Wasted journey and now I can’t be seen. They need more reception staff.
Visited May 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Mrs M - Posted on 13 May 2023
I called 111 after my 2 year old had an urine infection. They picked up within 5 minutes, on call Dr called within the hour, my daughter was seen that morning at bracknell healthspace, the lovely security guard helped me carry my double pram up the stairs and the Dr saw me on time and was friendly. The receptionist was friendly and showed me the way out using another lift. I feel lucky we have a local health centre. Although it was not busy and may not be a smooth service for wveryone,i feel lucky to have a local health centre and nhs.
Visited May 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Awful staff, awful service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Went in with a suspected stress fracture, after suffering increasing pain in my ankle for weeks that has led to me not being able to walk. Waited an hour to be told that they would not x-ray any injury that started more than 2 weeks ago, without even listening to anything else I had to say. All information given was extremely unhelpful and for the most part, completely incorrect. Wouldn't recommend that anyone wastes their time going here.
Visited April 2023
Bracknell Urgent Care Centre WIC has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I was sent here by 111 for help with a minor injury over the weekend that needed medical attention. The receptionist was very friendly and had agreed with 111 that I would be accepted and remembered the conversation when I arrived. I was seen and treated within 45 minutes and on my way home. Fantastic service from the start with 111 to being treated here.
Visited April 2023
Bracknell Urgent Care Centre WIC has not yet replied.