Bradford-on-Avon and Melksham Health
Station Approach, Bradford-on-Avon, Wiltshire, BA15 1DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent overall health care
Rated 5 stars out of 5
by Liam - Posted on 03 October 2024
I wanted to leave a review for my local surgery. They have been absolutely first class in helping me through an incredibly difficult time. Both indirectly by being kind and compassionate when I’ve been struggling with gaining medication for my father who is in palliative care for his cancer and directly from the mental health team helping me cope as the primary carer for my dad. A special thank you goes to a mental health nurse ( the review will not let me include names) who is every bit the role he signed up for and supporting the rest of us during difficult times. The staff at this surgery, from all the reception staff, to the practitioners, make you feel you are being looked after and not alone during the harder times in life. A five out of five star service.
Visited October 2024
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Fantastic new system
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2024
Have used the new E Consult system twice this week, once for a medical matter and once for an admin matter. Both times the response was swift and appropriate . This system is brilliant for the patient - no more long waits on the phone, and better for staff who can deal with non urgent things in their own time. This is also better for people who really do need to be seen on the day, as there will be fewer people jamming up the lines for non-urgent issues.
Visited January 2024
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Unexpectedly swift and very good service
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
Only 5th in the queue when i phoned, helpful and polite receptionist who said a gp would phone later in the day, which they did. This resulted in a Face to Face appointment the same day with a thorough assessment of my needs and referral for further tests which are ongoing. Doctor who referred me phoned me with test results when they arrived and explained next steps. Can't fault the experience I had on this occasion.
Visited August 2023
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Fast service
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
I rang in the morning and was told a doctor would ring after 2pm. Not long after 2pm I had a call and by 3:30pm I was in a face to face appointment. I was put at ease and was listened to.
Visited July 2023
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Care Plan for aged parent
Rated 5 stars out of 5
by Clare Smart - Posted on 13 July 2023
Staff from reception, nurses, paramedics GP have all bent over backwards to help with care plan for my 87 yr old mum. None are disrespectful even though she has been cantacourous in the past and suffering now with dementia
Visited July 2023
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Still not answering the phone
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2023
The doctors might be good but it is impossible to get anyone to answer the phone. Can someone in the Surgery take this shortcoming seriously. It has been going on for at least 5 years
Visited June 2023
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Waiting time for calls to be answered
Rated 5 stars out of 5
by Clare Smart - Posted on 26 April 2023
On many occasions I have been waiting for my call to be answered upto 41 minutes, if I need to have the GP call me back it's roughly another day gone. Receptionists are very understanding apologetic , and caring.
Visited April 2023
Bradford-on-Avon and Melksham Health has not yet replied.
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Review titled Telephones rarely answered in under an hour
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I have had to phone a number of times over the last month. Usually because I am assured someone will call back about an appointment they are due to arrange for me, but then they never do. When I phone the surgery, I am waiting over an hour for the call to be answered. The wait of over an hour has happened 3 times now in the last month. Reading other reviews online, it seems I am far from alone with this issue.
Visited March 2023
Bradford-on-Avon and Melksham Health has not yet replied.