Bradford Student Health Service
Laisteridge Lane, Bradford, West Yorkshire, BD5 0HRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2024
Submitted a Patchs request and got a very prompt response asking me to make an appointment. No caller queue and got a same day appointment. Reception staff very efficient and GP very thorough
Visited October 2024
Review titled Bradford Student Health Service
Replied on 01 November 2024
Dear patient, Thank you for taking the time to leave your feedback. We are very pleased that as a practice we have met your expectations of our service and that your experience has been a positive one. I have passed your comments on to the whole team. Kind regards Elaine Smith Practice Manager
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Review titled very rude staff
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
This GP practice used to be good, but now It's the worst, the receptionists are really rude, a couple of them are kind but the rest are very very rude, they make it impossible to get an appointment, it feels like calling their home for charity. Because of one receptionist who unlucky for me always picked up my calls I had to wait for 3 weeks for an appointment while pregnant as she always said we don't give appointments for this problem thinking she was a doctor, it turned out to be an infection that was dangerous for my baby, and still always the same when needing an appointment. doctors are kind and considerate but receptionists (not all of them but most of them) are the worst. It is disappointing that doctors are ready to help but receptionists are the ones who make your life difficult. I wouldn't recommend this GP practice to anyone.
Visited November 2023
Review titled Bradford Student Health Service
Replied on 07 December 2023
Dear Patient, Thank you for your feedback. I am sorry that the surgery did not meet your expectations. Our reception team use a care navigation system to signpost patients to the most appropriate person in our team. We also offer same day routine appointments on most days so I am surprised to hear that you were not offered an appointment for three weeks. Unfortunately as you have not supplied your details I am unable to investigate your complaint further but I will review our processes to see if improvements can be made. Please do not hesitate to contact me if you would like to discuss your complaint further. Elaine Smith Practice Manager
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Review titled Horrible Experience
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I have had consistently negative experiences with the reception staff at Bradford Student Health Services, despite no longer being a student and now a United Kingdom taxpayer resident. Although this facility is meant to support students, the lack of empathy and understanding from the staff is particularly disappointing, especially for someone like me who suffers from a long-term illness. Getting an appointment is overly difficult as the reception staff often act more like gatekeepers than facilitators. As a patient with a chronic condition, I feel bullied and shamed for my illness, which is deeply distressing. My daily life is adversely affected by this situation, making visits to the surgery a source of anxiety and dread, rather than a place to seek relief or advice. Even routine procedures like ordering repeat medications are fraught with complications. Prescriptions often don't arrive on time, and there's a lack of communication when issues arise. Calls for information typically result in rude responses or outright shouting from the staff. If I could, I would rate this practice with negative stars.
Visited November 2023
Review titled Bradford Student Health Service
Replied on 07 December 2023
Dear patient. Thank you for your feedback. I am sorry that we did not meet your expectations on your recent visit. We usually offer routine same day appointments with our reception team using a care navigation tool which assists them when signposting patients to the most appropriate person. Most practices use this system. I am sorry if you feel that this is inappropriate or gatekeeping. I am also sorry that you have had issues when requesting repeat prescriptions. These can be ordered online if preferred. Unfortunately we have been experiencing a lot of medication shortages recently, this is not practice specific but is a national problem. When this happens there can be delays. In respect of the receptionists being rude/shouting I would be grateful if you could contact me so that I can investigate this further. Elaine Smith practice Manager 01274 371380
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Denise Shaw - Posted on 07 December 2023
Since registering with this practice three years I have had nothing but good experiences. Reception staff are polite and helpful and I feel like I’m listened to by the GP’s. I have always been offered an appointment that is convenient for me and have usually been offered an appointment either same day or within a few days which was something I couldn’t get at my previous practice. I also struggled to get my prescriptions on time at my old practice, this doesn’t happen here, my medication request is accepted without issue and then delivered within a day or so. A big thank you to everyone who works at the practice your efforts are appreciated.
Visited October 2023
Bradford Student Health Service has not yet replied.
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Review titled very bad experience
Rated 1 star out of 5
by vivian - Posted on 14 March 2023
had intermittent nausea and fainting symptoms, i called the student clinic, after narrating my symptoms, the customer service rep's only response was "there is nothing for you". not only was i shocked to hear this but had to fight with him on the phone before he booked an appointment for me in another facility. In March, i called the facility to complain of continuous bleeding for 12 days and again no good response was given, to even get an appointment was hell as customer rep claims i have to wait for more than a week. obviously there is something wrong somewhere but nobody to help me, now i live in constant of fear of even having a headache why still in this school. This is not how i envisioned the health system to work here. very frustrating and disappointing
Visited February 2023
Review titled Bradford Student Health Service
Replied on 15 March 2023
Dear Patient, I am very sorry to hear that you have had a disappointing experience. I am not entirely sure that your review is meant for our Practice? We do not have any male receptionists and can usually offer an appointment within 24 to 48 hours if not sooner. Unfortunately, as you have not disclosed your full details, I am unable to investigate further however, please do not hesitate to contact me via our reception team should you wish to discuss this further. Kind regards Elaine Smith Practice Manager