Braithwaite Rd Surgery
36 Braithwaite Road, Lowton, Warrington, Cheshire, WA3 2HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Emma Metcalfe - Posted on 03 January 2025
I had the flu virus over Christmas which was getting worse. I tried to ring the surgery to get an appointment from 8am but it either cut me off or my time in the queue was increasing. I completed the online patient form, to provide details. The surgery rang me back within 30 minutes and organised an appointment with the GP by 10am! I was diagnosed with an acute lower respiratory tract infection been prescribed strong antibiotics and a blue inhaler.
Visited January 2025
Review titled Braithwaite Rd Surgery
Replied on 03 January 2025
Hi Emma, Thank you for taking the time to tell us about your experience and i do apologies for your experience with the phone system you experienced as we are always looking at ways to improve. The online consolations are a great way to contact the surgery as these can be accessed at anytime. I am pleased to hear you was happy with the consultation you received and you are now receiving the treatment needed. Many Thanks K walker ( Practice Manager )
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Review titled First class practice
Rated 5 stars out of 5
by Wendy Whitter - Posted on 03 January 2025
I requested a doctor's appointment today at the reception the receptionist was extremely pleasant and helpful I was given an appointment and saw the doctor of choice by request. As always I was treated with respect and pleasant manner on arrival and during my appointment with the Doctor. Thank you to all concerned
Visited January 2025
Review titled Braithwaite Rd Surgery
Replied on 03 January 2025
Hi Wendy, Thank you for taking the time to add such a lovely comment. I am happy to hear you are please service you have received by all staff in surgery. Kind regards Kath walker (Practice Manager )
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2025
I went in on time . Very nice Dr. Listened to what I said and gave my chest a good examination. Given antibiotics
Visited January 2025
Review titled Braithwaite Rd Surgery
Replied on 03 January 2025
Thank you so much for taking the time to leave a review, It is much appreciated and i am pleased to hear you was happy with your consultation you received.
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Review titled Great Practice
Rated 5 stars out of 5
by Sharon Southwood - Posted on 05 October 2024
The reception staff were so helpful to me and go above and beyond to help you and make sure you get the support you need.
Visited September 2024
Review titled Braithwaite Rd Surgery
Replied on 07 October 2024
Hi Sharon. Thank you so much for taking the time to leave a review, It is much appreciated and so nice to hear the hard work all our staff are doing hasn't gone unnoticed. Many Thanks K walker ( Practice Manager )
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Review titled Very uncomfortable appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2023
I had a telephone consultation regarding taking hormonal birth control to help with my severe pms symptoms. The doctor agreed that this could be helpful, but was reluctant to prescribe, suggesting that it would be better for me to go to a family planning clinic (although I saw no reason why I couldn’t just be prescribed by a gp). I then insisted that I would rather he prescribed. He asked me if I had spoken to my parents, and if they approved, which seemed totally irrelevant. I am an adult, living independently, and fully capable of making my own decisions about my body. While I was given the pills in the end, I felt uncomfortable and slightly insulted by the notion that my medical decisions should be dependent on someone else’s personal opinion, and that of my parents, not a doctor.
Visited May 2023
Review titled Braithwaite Rd Surgery
Replied on 22 May 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01942 557738 and ask to speak with the Practice Manager or Office Manager providing your full details so we can investigate this matter for you. Many Thanks Kath walker
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Review titled Thank you
Rated 5 stars out of 5
by Katie Rawlinson - Posted on 15 February 2023
I needed a px for my son for conjunctivitis or he couldnt go nursery. The chemist next door where on the list to do minor ailments however they no longer did this. I couldnt buy it due to needing instructions on their to cover for nursery. Or i would have. The two ladies on reception one was assistant manager and the orher lady with her they went above and beyond and got my son in with the gp at 6pm im so so grateful to the two ladies and the gp of course. They deserve the recognition and i always feel that everyone should be acknowledged for their efforts and kindness. I got a px if the gp and my son can go back to nursery so i can go work. Im so grateful
Visited February 2023
Review titled Braithwaite Rd Surgery
Replied on 16 February 2023
Hi Katie, Thank you for taking the time to post such a positive review. I am so pleased to hear you are happy with the service you received from the surgery, I will be sure to pass on your Thank you to the staff members involved. Thank you again for taking the time to post your review. Kind Regards Kath Walker Practice Manager.