Bramhall & Shaw Heath Medical Group
Bramhall Park Medical Centre, 235 Bramhall Lane South, Bramhall, Stockport, Cheshire, SK7 3EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice - Just What the NHS Should Be
Rated 4 stars out of 5
by Richard Notley - Posted on 01 August 2023
The new on-line booking service was a very good experience (once I'd worked out how to do it!). I was contacted on the same day by friendly and helpful Practice Staff to make 2 necessary appointments in good time. Well done. And the clinical staff have always been keen to assist, and they believe in the NHS.
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled genuinely caring professionals
Rated 5 stars out of 5
by Gail Spray - Posted on 11 May 2023
One of the doctors at this practice is an exceptionally caring, warm and experienced GP. They take time to understand who you are and what your worries are and follows up on what they say they will do - a very trusted and highly respected GP practice.
Visited May 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Shocking systems and appointment service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
I am now on week 2 of trying to call to make a doctors appointment, and so far today 88 minutes of waiting to get through to somebody, starting with being 'over 30 people in the queue'. It's impossible when working a full time job to keep taking hours out of my day to wait and try and make the front of the queue. When I finally get to see or speak to a doctor this practice is great and I would recommend the help I have received in the past, but I can't believe getting an appointment is this difficult. Tried to go into the practice in person and they wont let me make an appointment in person, get referred back to the phone line. I understand the strains of the NHS, but none of my family or friends have this much trouble getting through to the receptionist to try and make an appointment, and many are at alternative local surgeries. I'm surprised it is deemed acceptable to not even be able to get through on the phone after hours of trying. A surgery shouldn't take on more patients than the systems can function for. It's such a shame because this practice used to be the best in the area and the staff are always helpful.
Visited April 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Poor reception staff skills
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Terrible experience over time with this surgery. I wonder do the reception staff specifically at the bramhall surgery have much communication experience at all? I was asked how can I help? Then immediately the staff member just answered a call mid me trying to explain without warning. Then passed onto someone else who from the start was hostile and loud than someone else. Incompetent staff who give the wrong information and gate keep access to healthcare. Just a shocking experience.
Visited March 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Catherine F - Posted on 08 May 2023
This GP practice has looked after me and my family for several years and I have always been happy with the treatment from the medical staff. I feel that we are listened to and the options for treatment have been explained well. I do not understand the booking system and it is frustrating trying to get an appointment, I think this is a problem elsewhere too. I don't understand what drives the booking system but there is massive potential to improve.
Visited March 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Shocking appointment management
Rated 1 star out of 5
by Matthew Haley - Posted on 10 January 2023
I know the nhs is under severe pressure but even still the service here is shocking. The system seems crazy, only offer emerelgency appointments which means I have been directed to call at 8am and then 24th in the queue. There are no options for scheduled appointments. That seems crazy, clearly the staff are struggling to manage. I have empathy for them all as they will be trying there best. But what about working people, can the stay for an 1hr on the phone or an elderly person struggling to get an appointment? What about people having to make their condition sound worse so they can get an on day appointment (which seems to be the only option)? The management of the system really needs to be looked at, shocking!!! It's inefficient for everyone involved. People deserve better care!
Visited January 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Great attention and service
Rated 5 stars out of 5
by Jeffrey k - Posted on 25 September 2022
Having had Covid and tested positive for 13 days I still had symptoms and so sent an e consult at 5pm and got a response at 8:30 the following day followed by a telephone consultation by phone at 9:30. The Advanced Nurse practioner wanted to see me and arranged an appointment for 12:30. I got a thorough examination and I can only express my thanks as the NHS is under such pressure. I have always found the whole team excellent having been a patient for over30 years.
Visited September 2022
Bramhall & Shaw Heath Medical Group has not yet replied.