Brentfield Medical Centre
10 Kingfisher Way, London, Greater London, NW10 8TFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 star gp surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Recently had a really good experience with their senior manager, who manages the surgery, while the receptionists were not very helpful. As a parent who carries sooo much at the moment called the GP to help me with a request, the receptionist told me that this is not their job and I need to contact somewhere else and were not keen to help me at all. I became frustrated and asked to talk to someone higher. The senior manager was very nice and caring, he listened to me and promised me to come back to me with some sort of solution within 24 hours. The day after, he contacted me and told me that he had contacted that department ne my behalf and sorted out my problem. He calmly explained to me how to do it myself next time. Although I'm not happy with the receptionists but I believe this GP deserves to get five stars!!! They have really good doctors and nurses who are really nice and look aftering you. Also, a nice manager who really helped me in this disaster situation and made my day. Thank you.
Visited August 2024
Review titled Brentfield Medical Centre
Replied on 14 October 2024
Thank you very much for taking the time to share your experience and we have fed back to the member of staff. We are glad that he was able to support you. We are sorry that you felt the reception staff were not helpful we have raised this at our staff meeting and discussed how they could have helped you for their learning. Our team are here to help patients and we are always happy to hear the experiences of patients so we can continually improve our service.
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Review titled Outstanding GP Surgery with Exceptional Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I switched to this new GP surgery a few months ago after a disappointing experience elsewhere, and I can confidently say that they have exceeded all my expectations. From the moment I stepped through their doors, I have received nothing but exemplary care and exceptional customer service. One of the standout aspects of this GP surgery is the dedicated care provided by my named GP. They have consistently demonstrated a genuine concern for my well-being and have taken the time to listen attentively to my concerns. Their expertise and thoroughness have instilled a sense of confidence in me, knowing that I am receiving top-notch medical attention. Furthermore, I must emphasize the outstanding customer service I have received through e-consult. The team behind this platform has been nothing short of prompt and caring. Whenever I have sought advice or submitted an inquiry, I have always received timely responses, often within the same day. The team's attentiveness and willingness to go the extra mile to address my concerns have left me truly impressed. Overall, I am immensely grateful for the care and support I have received at this GP surgery. The exceptional service have made a significant difference in my experience as a patient. I wholeheartedly recommend this GP surgery to anyone seeking compassionate and reliable healthcare.
Visited May 2023
Review titled Brentfield Medical Centre
Replied on 04 March 2024
Dear Anonymous, Many thanks for your very positive comments about Brentfield Medical Centre. Its great to hear you would wholeheartedly recommend the practice to anyone. Everyone at the practice does their best to offer 'exemplary care' and 'exceptional customer service' even with all the pressures the NHS faces. We share all feedback with our staff and its great to be able share such positive comments. Many thanks DR Jeremy Parfitt