BRENTFORD GROUP PRACTICE
Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful wait times
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
I’m currently waiting with my two-year-old son whose appointment should’ve been one hour ago and we are still waiting in 45 minutes. The doctor had only seen two patients and still has another two patients to go. This is absolutely ridiculous. The wait times and nothing is done about it every time we attend the wait times are beyond.
Visited November 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Diabetic Nurse shortage
Rated 4 stars out of 5
by Ken Darby - Posted on 18 October 2024
I have type II diabetes and am reviewed annually. I had the pre review blood test on 6/9/24. However a follow up appointment with the Diabetes nurse was not available at that time. It required three more visits to the Practise before I was given a date of 26/10. Surely 7 weeks is rather a long delay and would the blood test results still be applicable ?
Visited October 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Pathetic Service, Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
I had to visit the practice for my blood tests, i waited more than 45 minutes to be seen by the nurse. On the top, when asked about it the staff was rude. On one occasion i was only 5 minutes late and they cancelled my appointment but they leave the patients hanging for hours. So disappointed and frustrated
Visited September 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Caring efficient team
Rated 5 stars out of 5
by Lorin McCrystal - Posted on 01 August 2024
I was seen as an emergency appointment by a nurse practitioner. They were extremely professional and caring. Issued a prescription and arranged for blood test which was done very quickly The whole process took less than an hour. Thank you to all the staff involved.
Visited August 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Dismissive and rude staff
Rated 2 stars out of 5
by Daniela Cortiana - Posted on 18 January 2024
During my first appointment the nurse attempted to draw blood four times ,being unsuccessful we scheduled another appointment with a different operator. Unfortunately the same nurse wanted to try a fifth time during my second visit when I declined she became extremely rude.
Visited January 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Very helpful Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
The doctor was extremely kind and helpful, really listened and was very thorough. I appreciate feeling that my views and experience were taken into consideration and feeling very involved in the decision-making process about medication changes. I feel very grateful to the doctor and the team. Many thanks
Visited January 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Great doctors…empathetic and proactive
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Having had a stroke in October 2022 and finding it very difficult to get NHS appointments through Hounslow Health services.The surgery doctors have been very helpful in me get referrals and other ongoing help. They have also been very good at explaining the implications of my stroke and understanding my subsequent anxieties.
Visited June 2023
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by maria ferns - Posted on 22 June 2023
Its such a relief when you know your doctor is listening to your sickness complains and not just looking at the computor and make you feel your complains are nothing and you are ignored kind of but...not at our Brentford group.our GP's are great. Thanks be to God.and not forgetting the receptionist like today 22.06.2023 @4pm its a pity i did not take her name .She was very very good polite and kind ,made my sickness get better with her kind words.I so hope she will read my comments and understand this is for her.
Visited May 2023
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Health check
Rated 5 stars out of 5
by Andrew Lawrence - Posted on 07 February 2023
Always quick (hardly any waiting times) and always helpful support at Brentford Group Practice - I had a health check today - Thankyou to the team
Visited February 2023
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Helpful and kind staff
Rated 5 stars out of 5
by Jo F - Posted on 01 December 2022
I’ve always had a good experience with this practice - typical example just now, just phoned reception and they were helpful, polite and flexible despite the huge pressures they are under. Thank you for everything you are doing!
Visited December 2022
BRENTFORD GROUP PRACTICE has not yet replied.