BRIDGE COTTAGE SURGERY
41 High Street, Welwyn, Hertfordshire, AL6 9EFContact details and opening times
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Reviews
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Review titled Good . . . If you can get an appointment!
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2022
Unbelievably difficult to make an appointment. None are ever available via online booking. Just spent 15 minutes on hold on the phone being told every few seconds that I am still the same number in the queue - just to book an appointment! Complete an econsult and told to phone to book appointment. Vicious circle. Staff and doctors are good, if you can ever speak to them.
Visited August 2022
Review titled BRIDGE COTTAGE SURGERY
Replied on 12 October 2022
I am sorry you have found it difficult to book an appointment online. There are a small amount which release at 8am for mornings and 12pm for afternoons. We have a large number of patients who call us at 8am and 12pm to book appointments so it can sometimes take a while for us to answer them all. However, this has improved since we installed our new telephone system. We are working hard to assist callers as quickly as possible. The eConsult system is useful for many issues which perhaps do not need the patient to be seen by a clinician, but there will be occasions when an appointment needs to be made. Thank you for your response and for your good comments regarding the staff and Doctors. Debbie Crossley Practice Manager