Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful Receptionist
Rated 5 stars out of 5
by Lisa Atkins-Soper - Posted on 07 May 2024
I completed the E-consult form but after feeling both myself and my baby couldn’t wait to be seen I called the practice to try to book in. The receptionist listened to everything I had to say and prioritised getting my son and appointment. She said she would do her best for myself but as the day was fully booked she couldn’t make any promises. She called back with an appointment for me to be seen straight after my son. Her kindness, promptness and willing to help a desperate mum was really lovely. She has stood out for me since coming to this practice. Thank you again sc, it really is appreciated!
Visited May 2024
Bridge Medical Centre has not yet replied.
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Review titled New online doctor appointment system
Rated 5 stars out of 5
by Martyn McCormack - Posted on 07 May 2024
Today I used the green link at the bottom of the surgery website and to my suprise it was simple to use and a doctor called back in Less than an hour and an appointment arranged for the next hour. We were seen by a paramedic who arranged prescriptions update and arranged a blood test for Less than fifteen minutes later so that we didn't have to go home and come back paramedic was very nice thank you.
Visited May 2024
Bridge Medical Centre has not yet replied.
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Review titled Appointment
Rated 4 stars out of 5
by Ashley Roote - Posted on 22 May 2024
called today and actually talked to staff but was told to try again online the next day on a new system. Iam a chemotherapy patient and have a diagnosed chest infection. In other words was not able to get appointment so very unsatisfied and somewhat distressed. Please...if one actually gets through to surgery staff at least a next day booking could be looked into rather than being simply told to try online next day.
Visited May 2024
Review titled Bridge Medical Centre
Replied on 22 May 2024
Dear Mr. Roote, I have noted your feedback and am truly sorry for the distress you experienced when you could not secure an appointment today. Your call was received at approximately 3 PM, and I understand your frustration. Having reviewed the recorded message, I have instructed my team that calls from chemotherapy patients must be immediately flagged to the duty doctor. Additionally, advice to contact 111 should have been provided in your case. We strive to offer access to services until the end of the day. This week, our capacity has been strained due to annual leave and sickness within our clinical team, making last-minute replacements challenging. Consequently, appointments were available only until 2:30 PM today. For more seamless communication, I recommend using SystmConnect, eConsult, or the Airmid app. The Airmid app allows patients to directly communicate with the duty doctor without limits. High-priority cases like yours will be addressed promptly, with a call arranged as soon as possible. Your feedback is invaluable, and we are committed to improving our service. Kind regards, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Amazing staff
Rated 5 stars out of 5
by Melanie Barnett - Posted on 01 May 2024
I spoke with a lovely receptionist on the phone today who was incredibly helpful and kind enough to find me an appointment with the resident Paramedic, C, to discuss my reoccurring tonsillitis. (3rd bout in 2 months) I called at 2pm and fully expected to be told to call again the following day but I think she could hear how unwell I was and made an exception and got me booked in same day at 4pm. Incredible service! I turn up and see C and let me tell you he is a family favourite!! He is so lovely!!!! He listened, empathised, and came up with a treatment plan whilst we wait for my swab results to come back. He is a star and has been so wonderful and warm in the past when dealing with my children and on a separate occasion, my mother(!) who took my youngest to see him. I always speak highly of your staff and the services you provide. You recently implemented a call back system where you don't need to wait on the line to speak to a receptionist in the mornings when it's busy! Brilliant! A small change makes such a big difference to the over all experience. I plan to have all my future family illnesses dealt with at your practice. 😊 Thanks for being great! Melanie Barnett
Visited May 2024
Bridge Medical Centre has not yet replied.
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Review titled Mechanical experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
The phlebotomist was lovely but using the machines in a crowded waiting room while trying 3 times to get a blood pressure read was a bit stressful.
Visited April 2024
Bridge Medical Centre has not yet replied.
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Review titled Comfortable and professional
Rated 5 stars out of 5
by Jennifer Gillam - Posted on 16 April 2024
I was due my smear, this is an uncomfortable procedure for most women. However, the nurse on duty made the whole experience a breeze. She answered all my questions, she was happy to help reassure me with other questions regarding other health care. The procedure went very smoothly and speedy without any problems. She was an absolute pleasure to be around and changed my mood. Thank you so much for your care. We need more nurses like you. 10/10
Visited April 2024
Bridge Medical Centre has not yet replied.
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Review titled Amazing practise
Rated 5 stars out of 5
by Lina - Posted on 19 July 2024
Went in for my blood test and found one of the most amazing nurses . Very chatty , smiley. Ensured that I was okay while taking blood. One of the best services I experienced in Hospital and GPs . Thank you
Visited April 2024
Bridge Medical Centre has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Janet smith - Posted on 13 April 2024
The young lady that I saw was so friendly,very polite and professional,she made me feel at ease and relaxed. I am always greeted with a smile whenever I see her.
Visited April 2024
Bridge Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sunday Oladimeji - Posted on 02 April 2024
I was attending to promptly without contempt . The Nurse that attended to me was very courteous and professional. I am very happy to be attached to the surgery.
Visited April 2024
Bridge Medical Centre has not yet replied.
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Review titled Everything worked perfectly
Rated 5 stars out of 5
by Adrian - Posted on 12 April 2024
Appointment was for a blood test. Both admin (including reminder messages) and test on the day worked very smoothly. Excellent, friendly service and support from all team involved. Thank you
Visited April 2024
Bridge Medical Centre has not yet replied.