Bridge View Medical Group
Southwick Health Centre, The Green, Southwick, Sunderland, Tyne and Wear, SR5 2LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practise
Rated 5 stars out of 5
by Linda Mitchell - Posted on 21 November 2024
Very professional and friendly staff quick service and easy to make appointments when you need an appointment
Visited November 2024
Review titled Bridge View Medical Group
Replied on 22 November 2024
Dear Linda, Thank you for your feedback, it's greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Excellent Staff And Facilities
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Just had my Covid and ‘flu shots administered. I am very happy with the treatment received. Thank you.
Visited October 2024
Review titled Bridge View Medical Group
Replied on 28 October 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Hit and Miss, Recently a Miss
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2024
When you have multiple chronic illnesses, navigating your care can be scary. I've found the staff generally to be excellent and attentive when you can see them. I was in and out a lot last year due to unexplained massive weight loss and pain, and they were excellent, with prompt referrals and treatment plans. However, today is the second time this year that a prescription advised by a specialist consultant has had to be stopped due to unavailability of appointments. The first time was in summer when I was told I had to book a medication review and they wouldn't issue the medication for my essential tremor, to then be told for three weeks straight every morning that it's a routine appointment and there are none available before I gave up and just accepted that my quality of life will have to suffer and I will have to just deal with increased injuries. Today it's a six week wait for a blood pressure reading which means I have to come off the pill that is managing the endometriosis that has previously hospitalised me. I am on immunosuppressive medication which means I cannot risk falling pregnant too, so it's a double hit for me. I was advised there is a patient pod for blood pressure readings, but because of my height it involves raising my arm above my shoulder so is inaccurate if it measures a reading at all, which I have fed back to them every time I have used the pod in the past. Whenever I call for an appointment there are none available. I am told to use e-consult only to find out once the call is ended that the service is unavailable. Surely the staff on the phone should know this?
Visited October 2024
Review titled Bridge View Medical Group
Replied on 28 October 2024
Dear Patient, We are sorry to hear about your recent experience with the Practice, if you would like to discuss this further please contact the surgery. Many Thanks Bridge View Medical Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Mr Mrs Robson - Posted on 11 September 2024
Spoke to the receptionist today 11 09 24 Needed advice on redirecting my wife and my self medication , the receptionist on duty sorted this out without any fuss whatsoever. We even received a call back reassuring us it was sorted.Brilliant
Visited September 2024
Review titled Bridge View Medical Group
Replied on 11 September 2024
Dear Mr and Mrs Robson Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Complicated
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2024
For several months I have been unable to do anything on the nhs app it allows me to log on but ten I am enable to view/book appointments, order medication, I am literally unable to do anything. I have contacted relevant departments/persons yet still nothing has been resolved
Visited September 2024
Review titled Bridge View Medical Group
Replied on 06 September 2024
Dear Patient, We are sorry to hear that you are having issues with the NHS app. If possible please attend the surgery and ask for Jessica who will try and assist you. Many Thanks Bridge View Medical Group
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Review titled Avoid
Rated 1 star out of 5
by Trish Hoad - Posted on 15 August 2024
Did e booking asked for appointment with practice nurse had phone call to say had appointment went for appointment and booked in only to see it was with dr went to reception to see why it was with dr and was told practice nurse couldn’t deal with my problem In fact I knew she could. I said I required to see a female dr was told I would need to ring the following day I refused as want my fault they had made a mistake and not informed me of the change eventually told I would be seen by female doctor that afternoon only to turn up to see that I was to see the practice nurse. I have never come across such a bunch of incompetent receptionist in my life. Practise nurse was as always lovely. For goodness sake pull your socks up and do your jobs properly it’s what your paid to do
Visited August 2024
Review titled Bridge View Medical Group
Replied on 21 August 2024
Dear Trish We are sorry to hear about your recent experience with the Practice, if you would like to discuss this further please contact the surgery. Many Thanks Bridge View Medical Group
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Review titled Great Nurse
Rated 5 stars out of 5
by Sharron - Posted on 01 August 2024
Attended yesterday for blood test. The Nurse I saw was very polite and curious. She had time to listen while I explained what had been happening with my kidney dialysis. What I was annoyed at was the length of time I had to wait to book the appointment when I had just spoken to a Dr and was told by him to ring the surgery to book the appointment.
Visited July 2024
Review titled Bridge View Medical Group
Replied on 07 August 2024
Hi Sharron, Thank you for your feedback, it is greatly appreciated. Your feedback will also be passed onto our nursing team. Unfortunately, our phlebotomy clinics do get full very quickly, however, we also offer blood test appointments at our extended access service on an evening and weekend. Many Thanks Bridge View Medical Group
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Review titled Absence of signs
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
Had an appointment today for a leg scan/doppla. Arrived 15 minutes early but no signs to point the way for this procedure. Went to reception desk where there was a long queue and only one lady at desk. This lady was working really hard sorting out each persons problems and was very understanding. I waited in the queue for over 20 minutes to ask advice on where to go. She said to go upstairs. Found a lift but no stairs, once on 1st floor still no signs for scans/doppla. I sat where I hoped was the correct waiting room. A nurse came out and asked me my name and then said I was so late I had I missed my appointment and would have to reschedule. I explained what had gone on and that there was a lack of signs. She said it says wounds upstairs, but I didn't have a wound was attending for a scan. She was really lovely and understanding but still had to reschedule appointment. I think more clear signage would help both staff and patients as I wonder how many more people are down as 'missing appointments' as they don't know where to go.
Visited July 2024
Review titled Bridge View Medical Group
Replied on 26 July 2024
Dear Patient, Thank you for your comment, this service is ran by the community district nurses, we will contact the district nursing team to ask if they can improve their sign posting. Many Thanks Bridge View Medical Group
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Review titled Thorough inspection
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
The physio was very thorough and explained everything in depth. Very quick response with agreed course of action
Visited May 2024
Review titled Bridge View Medical Group
Replied on 22 May 2024
Dear Patient, Thank you for your response, we appreciate your feedback and we will pass this onto the clinician. Many Thanks Bridge View Medical Group
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Review titled First bisit for yearly review.
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2024
Good experience to give blood for yearly review. Made to feel comfortable and very friendly. Whilst waiting for appointment in waiting room a patient came to reception with a dog ( not an assistance dog) to hand something in. I don’t think a doctors is an appropriate environment for animals. Should have been asked to leave but it’s possible reception didn’t see dog.
Visited April 2024
Review titled Bridge View Medical Group
Replied on 26 April 2024
Dear Patient, Thank you for your feedback, it is appreciated. We will look into putting up some signs regarding no animals in the practice except from assistance animals. Many Thanks Bridge View Medical Group