Bridge View Medical Group
Southwick Health Centre, The Green, Southwick, Sunderland, Tyne and Wear, SR5 2LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid
Rated 1 star out of 5
by Trish Hoad - Posted on 15 August 2024
Did e booking asked for appointment with practice nurse had phone call to say had appointment went for appointment and booked in only to see it was with dr went to reception to see why it was with dr and was told practice nurse couldn’t deal with my problem In fact I knew she could. I said I required to see a female dr was told I would need to ring the following day I refused as want my fault they had made a mistake and not informed me of the change eventually told I would be seen by female doctor that afternoon only to turn up to see that I was to see the practice nurse. I have never come across such a bunch of incompetent receptionist in my life. Practise nurse was as always lovely. For goodness sake pull your socks up and do your jobs properly it’s what your paid to do
Visited August 2024
Bridge View Medical Group has not yet replied.
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Review titled Great Nurse
Rated 5 stars out of 5
by Sharron - Posted on 01 August 2024
Attended yesterday for blood test. The Nurse I saw was very polite and curious. She had time to listen while I explained what had been happening with my kidney dialysis. What I was annoyed at was the length of time I had to wait to book the appointment when I had just spoken to a Dr and was told by him to ring the surgery to book the appointment.
Visited July 2024
Review titled Bridge View Medical Group
Replied on 07 August 2024
Hi Sharron, Thank you for your feedback, it is greatly appreciated. Your feedback will also be passed onto our nursing team. Unfortunately, our phlebotomy clinics do get full very quickly, however, we also offer blood test appointments at our extended access service on an evening and weekend. Many Thanks Bridge View Medical Group
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Review titled Absence of signs
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
Had an appointment today for a leg scan/doppla. Arrived 15 minutes early but no signs to point the way for this procedure. Went to reception desk where there was a long queue and only one lady at desk. This lady was working really hard sorting out each persons problems and was very understanding. I waited in the queue for over 20 minutes to ask advice on where to go. She said to go upstairs. Found a lift but no stairs, once on 1st floor still no signs for scans/doppla. I sat where I hoped was the correct waiting room. A nurse came out and asked me my name and then said I was so late I had I missed my appointment and would have to reschedule. I explained what had gone on and that there was a lack of signs. She said it says wounds upstairs, but I didn't have a wound was attending for a scan. She was really lovely and understanding but still had to reschedule appointment. I think more clear signage would help both staff and patients as I wonder how many more people are down as 'missing appointments' as they don't know where to go.
Visited July 2024
Review titled Bridge View Medical Group
Replied on 26 July 2024
Dear Patient, Thank you for your comment, this service is ran by the community district nurses, we will contact the district nursing team to ask if they can improve their sign posting. Many Thanks Bridge View Medical Group
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Review titled Thorough inspection
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
The physio was very thorough and explained everything in depth. Very quick response with agreed course of action
Visited May 2024
Review titled Bridge View Medical Group
Replied on 22 May 2024
Dear Patient, Thank you for your response, we appreciate your feedback and we will pass this onto the clinician. Many Thanks Bridge View Medical Group
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Review titled First bisit for yearly review.
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2024
Good experience to give blood for yearly review. Made to feel comfortable and very friendly. Whilst waiting for appointment in waiting room a patient came to reception with a dog ( not an assistance dog) to hand something in. I don’t think a doctors is an appropriate environment for animals. Should have been asked to leave but it’s possible reception didn’t see dog.
Visited April 2024
Review titled Bridge View Medical Group
Replied on 26 April 2024
Dear Patient, Thank you for your feedback, it is appreciated. We will look into putting up some signs regarding no animals in the practice except from assistance animals. Many Thanks Bridge View Medical Group
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Review titled Excellent Patient Experience
Rated 5 stars out of 5
by Anne Cooke - Posted on 29 April 2024
I called the surgery this morning and spoke to a lovely lady who returned my call after requesting a callback. The same day appointment was agreed and I saw a doctor who was a joy to see. She was cheerful, polite, understanding and very professional. She offered me some medication and I got the prescription from a local pharmacy within the hour, very happy patient!
Visited April 2024
Review titled Bridge View Medical Group
Replied on 30 April 2024
Dear Anne, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Lovely friendly staff
Rated 5 stars out of 5
by Robin - Posted on 09 April 2024
All my issues given great concern and samples taken same day. Fantastic customer service. I have also been given a review appointment about my potential issues
Visited April 2024
Review titled Bridge View Medical Group
Replied on 09 April 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group
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Review titled Non referral
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
Having suffered from pleurisy/ long covid since 03/23 eventually 10/23 after going private, GP confirmed long covid & being referred to long covid clinic. After waiting this long have now been told referral wasn’t even done! Waste of 4 months where I could have been receiving help to try to get back to my job which I am now expecting to lose being on sick leave now for 12 months. I feel that apart from the initial sending me to a&e in March 2023 I have just been fobbed off. Tests now only being carried out after private consultations and recommendations that could have been offered months ago
Visited March 2024
Review titled Bridge View Medical Group
Replied on 15 March 2024
Dear Patient, We are sorry to hear about your recent experience with the practice, please contact the surgery if you wish to discuss this further. Many Thanks Bridge View Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Excellent visit today .appointment on time.Bloods taken easily with care . Nurse fully explained reason for test. Pleasant visit.
Visited February 2024
Review titled Bridge View Medical Group
Replied on 09 February 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group
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Review titled You can see a GP inside a week every time.
Rated 5 stars out of 5
by RDM - Posted on 02 February 2024
I went in with a typed up list. It takes me all my mental time to book to go in, on the first place so I type up what's wrong or I need help with. I've learned now that it one appt and one issue. Which is fair enough isn't it. At least you can get seen here. The bvmg is a well run well organised patient centred practice. The reception staff are courteous respectful and helpful. And they are very busy. To get an appt to see the doctor you have to ring in at 0800 hrs in the mornings and you can press the no 1 on prompting. Listen to the options two one and the call is ended and the computer calls you back as if you been in the queue all the time. So it is easy enough. You have to be patient and understand how busy the Practice is. Tell the receptionist a bit about what your health problem is. To give the practice the chance to get started in thinking about your treatment. Once you done that you get your day and time. Make a note, type it into your calendar. And attend for the appt you've been given. My experience with the Dr who's in his final stages of becoming a fully fledged GP. These people are GOs with 10yrs of passed exams, now learning how a practice works whilst under the guidance of a senior GP. Mine was clever quick to help and explain things. He's booked my into get my ears done and given me the best spray. I am hopeless at drops. What can I say he dealt with me well I'm a pain as I don't sit still and I can't shut up. I get intrusive thoughts and speak out loud about anything unusual to me. The Dr ignored all of that and managed me well. What can I say? 10 out of 10 feels cheap. There are places one can't get to see a Dr in weeks in other parts of the country. Not here. They see you quickly and sort out a treatment plan for you. So this is a practice firing on all cylinders and up to their onerous task of looking after what is a tough part of the city to work in. I'm not qualified to judge the GP. Or the practice what do I know? All I can do is say they do very well for all of us here.
Visited February 2024
Review titled Bridge View Medical Group
Replied on 15 March 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group