Bridge View Medical Group
Southwick Health Centre, The Green, Southwick, Sunderland, Tyne and Wear, SR5 2LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ear infection
Rated 5 stars out of 5
by John Thirlwell - Posted on 15 June 2023
Excellent through out my whole treatment. Seen very quickly and diagnosed. Well informed about appointment date. Very happy with service.
Visited June 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dr Mr Thirlwell, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible at the surgery. Many Thanks
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Review titled Exellent Practice
Rated 5 stars out of 5
by ANDREW TRILSBACH - Posted on 05 June 2023
Friday I attended to leave a blood test again and I didn't have to wait and the nurse talked to me about my diabetes and praised me for giving up smoking which was 16 months ago and I was only there 20 minutes, I also never have difficulty getting an appointment, many thanks.
Visited May 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dear Mr Trilsbach, Thank you for your feedback, it is greatly appreciated. This feedback will be passed onto the nurse. Many Thanks
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Review titled Disappointing
Rated 1 star out of 5
by Janet Laverick - Posted on 25 April 2023
After being a patient here my whole life (60yrs) I have left this practice. This practice has rapidly gone down hill in recent years. Appointments are none exist, the Doctors are elusive and there is no care or pride in any of their work. If you actually do get through on the phone, you have to get past the uncaring, snippy person on the other end but usually it's to be told there are no appointments and to start the whole sorry procedure the next day. It's disappointing that a once caring, professional and personable practice has been reduced to a telephonist nightmare. I'm mindful that the NHS is in crisis at the moment but there is no excuse for the lack of care and empathy that this practice shows now. The patient's here are now just a number.
Visited April 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Mrs Laverick, Thank you for your feedback. We are sorry to hear that you are unhappy with your experience at the surgery. Please contact the surgery and we can discuss this further with you. Many Thanks Bridge View Medical Group
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Review titled service and attitude gone right downhill!
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
I've been a patient at this surgery for over 50 years and the service an attitude has declined dramatically over the years - especially since covid. they don't seem to have any time for you now and its the hardest thing in the world to get an appointment. i understand staff shortages at the moment, my place of work in the NHS is the same, but at least we are doing everything we can for our patients more than i can say about this surgery now. terrible service and some of the Drs haven't a clue what they are doing Im afraid resulting in numerous phone calls chasing things up. time to move on i think.
Visited March 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with your experience of the practice, we take all feedback on board, please contact the surgery and we can discuss this with you. Many Thanks Bridge View Medical Group