Bridge View Medical Group
Southwick Health Centre, The Green, Southwick, Sunderland, Tyne and Wear, SR5 2LTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bridge View Medical Group.
Reviews
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Review titled Health centre?
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
Had a fall over four weeks ago now got fluid on knee and reception says to go to a&e? Surely this is more of a strain on that dept if the swelling was really bad yeah maybe was thinking doctors could advise something to bringing swelling down isn’t that what a doctor is for? oh wait times have changed haven’t they receptionist have now become doctors
Visited February 2025
Review titled Bridge View Medical Group
Replied on 07 February 2025
Dear Patient, We are sorry to hear about your recent experience with the Practice, if you would like to discuss this further please contact the surgery. Many Thanks Bridge View Medical Group
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
It’s the team at bridge view that make the difference. Front of house are always helpful and professional. The Nurse who took my blood pressure was prompt efficient but most of all genuinely interested in listening to me. Thank you. Thank you guys much appreciated. Always a good service. And If they are any issues they are resolved quickly.
Visited January 2025
Review titled Bridge View Medical Group
Replied on 17 January 2025
Dear Patient, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Painless
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
Had blood taken. Very friendly nurse. Very reassured. Explained everything on what she was doing. She took the blood first time.
Visited January 2025
Review titled Bridge View Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
You can usually get an appointment on same day. The staff are very nice the Dr's and nurses are easy to talk to and explain everything to you so you know what you need.
Visited December 2024
Review titled Bridge View Medical Group
Replied on 11 December 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Linda Mitchell - Posted on 10 December 2024
Very quick with appointments and very professional staff and nurses explaining everything in detail answering my questions clean building
Visited November 2024
Review titled Bridge View Medical Group
Replied on 11 December 2024
Hi Linda Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Outstanding practise
Rated 5 stars out of 5
by Linda Mitchell - Posted on 21 November 2024
Very professional and friendly staff quick service and easy to make appointments when you need an appointment
Visited November 2024
Review titled Bridge View Medical Group
Replied on 22 November 2024
Dear Linda, Thank you for your feedback, it's greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Excellent Staff And Facilities
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Just had my Covid and ‘flu shots administered. I am very happy with the treatment received. Thank you.
Visited October 2024
Review titled Bridge View Medical Group
Replied on 28 October 2024
Dear Patient, Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Hit and Miss, Recently a Miss
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2024
When you have multiple chronic illnesses, navigating your care can be scary. I've found the staff generally to be excellent and attentive when you can see them. I was in and out a lot last year due to unexplained massive weight loss and pain, and they were excellent, with prompt referrals and treatment plans. However, today is the second time this year that a prescription advised by a specialist consultant has had to be stopped due to unavailability of appointments. The first time was in summer when I was told I had to book a medication review and they wouldn't issue the medication for my essential tremor, to then be told for three weeks straight every morning that it's a routine appointment and there are none available before I gave up and just accepted that my quality of life will have to suffer and I will have to just deal with increased injuries. Today it's a six week wait for a blood pressure reading which means I have to come off the pill that is managing the endometriosis that has previously hospitalised me. I am on immunosuppressive medication which means I cannot risk falling pregnant too, so it's a double hit for me. I was advised there is a patient pod for blood pressure readings, but because of my height it involves raising my arm above my shoulder so is inaccurate if it measures a reading at all, which I have fed back to them every time I have used the pod in the past. Whenever I call for an appointment there are none available. I am told to use e-consult only to find out once the call is ended that the service is unavailable. Surely the staff on the phone should know this?
Visited October 2024
Review titled Bridge View Medical Group
Replied on 28 October 2024
Dear Patient, We are sorry to hear about your recent experience with the Practice, if you would like to discuss this further please contact the surgery. Many Thanks Bridge View Medical Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Mr Mrs Robson - Posted on 11 September 2024
Spoke to the receptionist today 11 09 24 Needed advice on redirecting my wife and my self medication , the receptionist on duty sorted this out without any fuss whatsoever. We even received a call back reassuring us it was sorted.Brilliant
Visited September 2024
Review titled Bridge View Medical Group
Replied on 11 September 2024
Dear Mr and Mrs Robson Thank you for your feedback, it is greatly appreciated. Many Thanks Bridge View Medical Group
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Review titled Complicated
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2024
For several months I have been unable to do anything on the nhs app it allows me to log on but ten I am enable to view/book appointments, order medication, I am literally unable to do anything. I have contacted relevant departments/persons yet still nothing has been resolved
Visited September 2024
Review titled Bridge View Medical Group
Replied on 06 September 2024
Dear Patient, We are sorry to hear that you are having issues with the NHS app. If possible please attend the surgery and ask for Jessica who will try and assist you. Many Thanks Bridge View Medical Group