Bridgnorth Medical Practice
Northgate, Bridgnorth, Shropshire, WV16 4ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Service.
Rated 1 star out of 5
by Abi - Posted on 12 February 2024
It is absolutely impossible to get an appointment at this GP surgery, their appointment booking system is quite simply ridiculous and exacerbating the problem (that people are not able to get a GP appointment). I have been contacted by the practice manager via text msg in December asking me to book a routine GP appointment. I am still trying to get one!!!!!!!!!!!!!!!!! If there was another GP practice in the area I would move in a heart beat.
Visited February 2024
Review titled Bridgnorth Medical Practice
Replied on 22 February 2024
Dear Abi Thank you for leaving your review. Please accept our apologies for the frustration this is causing you. We are in the process of reviewing our appointment system and hopefully this will help alleviate some of the demand on our services. Kind regards Dude Newell Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
I was a new patient to the surgery last year. Unfortunately I had to visit the surgery several times over the last few months. A recent health condition was quickly diagnosed and a swift hospital referral meant I was treated and I am now on road to recovery. All the drs I have seen so far have listened and been understanding and helpful. Thank you .
Visited January 2024
Review titled Bridgnorth Medical Practice
Replied on 17 January 2024
Dear Patient Thank you for your positive comments regarding the service you have received from the practice. The team will certainly appreciate your kind words. Kind regards Dude Practice Manager
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Review titled Callback system not working
Rated 3 stars out of 5
by Keith Nicholls - Posted on 12 September 2023
Phoned surgery around 1pm today to hear a recording telling me how important my call was and if I did not wish to wait I could use their call back system, so I took that opportunity. By the time the surgery had closed, no-one had called me back!!
Visited September 2023
Review titled Bridgnorth Medical Practice
Replied on 18 September 2023
Dear Mr Nicholls Thank you for bringing this to our attention. Could you provide me with the date that you called, please. Email: bridgnorth.medicalpractice@nhs.net Kind regards Dude Newell (Mrs) Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Went to gps in April with constant esophagus pain was told would do referral to hospital waited 16 weeks didn't get any appointment went back to gps symptoms getting worse to be told they forgot to do referral ..referred again as urgent by different gp was told maximum 4 week wait 9 weeks later still no appointment contact practice through nhs website to say i was now really worried but just got a text response back to say they have no control over waiting times.
Visited April 2023
Review titled Bridgnorth Medical Practice
Replied on 13 November 2023
Dear Anonymous Would you be kind enough to provide me with your details so that I can investigate, please - email bridgnorth.medicalpractice@nhs.net. Kind regards Dude Newell (Mrs) Practice Manager