Briercliffe Surgery
Briercliffe Primary Care Centre, Briercliffe Road, Burnley, Lancashire, BB10 2EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful practice
Rated 1 star out of 5
by Jackie Wilkinson - Posted on 17 March 2023
This is by no means the first time but have rung 7 times as advised at 8am ti book a face to face appointment, after over an hour of waiting in a queue I have been told to ring back tomorrow, guy on reception needs training in customer service. Not once have I been asked why I need an appointment. Awful service and I will without a doubt be changing GP surgery, as will the rest of my family
Visited March 2023
Review titled Briercliffe Surgery
Replied on 21 March 2023
Dear Mrs Wilkinson, Thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.
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Review titled Terrible practice
Rated 1 star out of 5
by very disatisfied - Posted on 02 February 2023
had to wait nearly 2 weeks for my prescription, this happens regularly .I had to wait over 2 weeks at christmas. I told the reseptionist I got better service when I took my dog to the vets, you're a waste of space.The Nation Health is that bad I've had to join a local anging club to see a doctor.[He's the membership secretary].
Visited February 2023
Review titled Briercliffe Surgery
Replied on 03 February 2023
We are sorry to hear about your experience with us. It would be much appreciated if you could contact the practice manager directly at the surgery in order for us to investigate this more thoroughly.
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Review titled Good practice
Rated 4 stars out of 5
by Kathleen - Posted on 21 March 2023
When attending the surgery the staff are very pleasant and you are not kept waiting too long. The doctors and nurses are lovely and caring
Visited February 2023
Review titled Briercliffe Surgery
Replied on 21 March 2023
Thank you for taking time to leave such a positive review. It is very much appreciated and will be passed on to our team who always endeavour to provide the highest quality of care. Kind regards, Adam Bolton
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Review titled Not fit for purpose
Rated 1 star out of 5
by Paul Whittaker - Posted on 23 December 2022
I was issued with a prescription for Blackburn Royal Infirmary which was sent to this surgery, I rang the surgery on Tuesday 20th December and told that the letter had arrived and the prescription was waiting to be issued. I rang the surgery on Thursday 22nd December and told it was still awaiting issue!!!! Today 23rd December I went to the surgery but it still was not ready, I was told that it still was not issued as a doctor wanted to discuss it with me as it was similar to a tablet I was already taking. I said why was this as it had been prescribed by a urologist.The receptionist finally printed it off but told me it had to be signed and that ‘fortunately’ the person who needed to sign it was working that but I would have to wait 10 to 20 minutes for this to happen. I wonder how long it would have taken if I had not gone to the surgery.
Visited December 2022
Review titled Briercliffe Surgery
Replied on 28 December 2022
Hi Mr Whittaker, thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.