Brierley Park Medical Group
127 Sutton Road, Huthwaite, Sutton-in-Ashfield, Nottinghamshire, NG17 2NFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First rate practice
Rated 5 stars out of 5
by Jane - Posted on 27 June 2024
Recently had to ring to see a doctor same day. From the receptionist the doctor and the nurse that I saw and spoke to. I was dealt with quickly efficiently and with kindness. I certainly would not have got better treatment anywhere else.
Visited June 2024
Review titled Brierley Park Medical Group
Replied on 01 July 2024
Dear Jane Thank you for your kind comments, which I will share with the whole team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Liz Griffin Practice Manager
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Review titled Irritating Phone System
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2024
I tried to make an appointment today. I was told I was number 10 in the queue. I held for 22 minutes, and immediately after being told I was now number 1 in the queue, it cut me off! I rang again and I was back to number 10. This just isn't good enough.
Visited June 2024
Review titled Brierley Park Medical Group
Replied on 24 June 2024
Thank you for your comments, I am sorry to hear of your experience with the telephone system. The practice will be moving to a new telephone system in the very near future and this will give callers the option to have call back rather than wait in a queue, which we hope will improve the patient experience. If you have on-line access or the NHS App you are able to book and cancel appointments through there. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Fine if you do not need anything medical.
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
You cannot even make an appointment to see a doctor. I ended up seeing a nurse who couldnt help me. The next time I tried to see a doctor - I was told I couldnt until I filled in an online triage form. I had to get help for this. Thanks for zero service.
Visited May 2024
Review titled Brierley Park Medical Group
Replied on 20 May 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Liz Griffin on Deb Faulkner on 01234 550254. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Please reply to my previous message
Rated 4 stars out of 5
by John Blant - Posted on 31 July 2023
I sent a review on 21st July 2023 and l have not had a response from the practice. This is not good enough. Also, the website is still down and has been like that for many, many weeks. This means that patients cannot order repeated prescriptions, make appointments with medical staff, see your medical history/records and veiw any messages for you. This is not acceptable!
Visited July 2023
Brierley Park Medical Group has not yet replied.
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Review titled October 2022 l gave the practice a 5 star rating - however
Rated 5 stars out of 5
by John Blant - Posted on 21 July 2023
Their Website has been down, for a long time now. So, l cannot order repeat prescription on line! I needed medication, so l contacted my pharmacy (Peak Pharmacy,Blue Belle Way), Friday 14th 2023. Prescription collected Monday 17th July 2023. However, on checking the medication on 18th July 2023, l found that one of the items had not been sent, they had included something else that I did not require yet. Contacted the pharmacy and they told me to speak to the surgery. Phoned on 18th July 2023 the surgery prescription line and left urgent message to call me. As they failed to call back l Phoned 19th July 2023 the surgery main switchboard and explained the problem. The receptionist said she would order the medication. Received on 20th July 2023 a text message from the surgery saying medication at the pharmacy. Phoned on 21st July 2023 and they confirmed they have the medication ready.
Visited July 2023
Review titled Brierley Park Medical Group
Replied on 01 August 2023
Thank you for your comments, we are sorry you felt the need to put such a review on. The website has been down due to the merger of Brierley Park Medical Centre and Skegby Family Medical Centre. Unfortunately this was out of the control of the practice. The website is now up and running and we can only apologise for the inconvenience caused. We are grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2023
Completely unable to book an appointment for the following week as all blocked off for Emergency appointments only bookable on the day in a first come first served battle from 8am Unable to even get a phone appointment with your names GP unless you can wait a few weeks !!
Visited July 2023
Review titled Brierley Park Medical Group
Replied on 10 July 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Rachael Ludlow on 01623 550254. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Fantastic practice .
Rated 5 stars out of 5
by John Blant - Posted on 04 July 2022
If you want to see a GP you can see one the same day. This is a wonderful service and l understand this is not the same, at every practice!! All of the staff (doctors, nurses and receptionist) are very professional.
Visited July 2022
Review titled Brierley Park Medical Group
Replied on 27 October 2022
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.