Broad Oak Medical Practice
Strelly Health Centre, 116 Strelly Road, Nottingham, NG8 6LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst receptionists
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
Today morning when i called for an appointment i had the worst experience ever with an unprofessional receptionist, lacking empathy, hanging up the phone, rude, disrespectful! Total disappointment!
Visited November 2024
Broad Oak Medical Practice has not yet replied.
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2024
I was seen on time for my flu jab. The nurse was polite and helpful. My visit took only a few minutes.
Visited October 2024
Review titled Broad Oak Medical Practice
Replied on 10 October 2024
Hi Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager
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Review titled I don’t recommend this practice
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
I do not recommend this GP, for 3 weeks I have been struggling to make an appointment to see the doctor, I called 111 and they told me that I urgently need to be checked by a doctor and in vain I am calling every day at 8 am and wait 2 hours after to say that they don't have appointments, I'm very disappointed
Visited March 2024
Review titled Broad Oak Medical Practice
Replied on 30 May 2024
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Craig Jackson - Posted on 16 January 2024
My partner phoned this morning to make me an appointment only to be told I had to do it myself and all they could offer is a call from the Dr,what's the point of this?unless of course these not so good NHS gp's can diagnose you over the phone,this particular practice couldn't care less about your health and wellbeing
Visited January 2024
Review titled Broad Oak Medical Practice
Replied on 30 May 2024
Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can discuss our appointments system and patient Confidentiality. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
My wife suffers from Alzheimer’s disease and recently we discovered that due to her illness we may be entitled to a council tax rebate. Therefore, we obtained the necessary claim form and duly completed the necessary sections. Part of the claim requires the signature of her doctor to confirm her mental health condition. On the 13 November along with a fee of £27, I handed the claim form in to the surgery, expecting a phone call in a few days informing me that the form was ready for collection. Unfortunately, after two weeks, having heard nothing I gave the surgery a ring. Only to be told it could take up to 30 days to have the form signed. Considering I had paid £27 for a service, 30 days appears to me to be an extraordinary long time to complete a courteous service. Considering my wife’s condition, the time scale seems rather unfair to me. It appears to me as if we are being considered with contempt, we are just nothing a nuisance. I am still waiting for the form to be completed.
Visited November 2023
Review titled Broad Oak Medical Practice
Replied on 05 December 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
My mom has some health issues and had been trying to make an appointment which always get cancelled. Have been at emergency and had been told that GP will follow up-they never did. Left her in pain and until this day we don’t know what was the issue. Now she has another health issue. Last Monday straight away after appointment referral has been made to hospital as matter or urgency. Hospital referred back to GP on the same day and we nearly in two weeks and letter still have not been reviewed, no action has been taken. This place needs to be shoot down immediately.
Visited June 2023
Review titled Broad Oak Medical Practice
Replied on 19 June 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Unable to make any appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I was unable to book any appointment for my babies for two days. no idea how they operate gp with many admin staffs. every appointment need same day booking and must phone call at 8:00am. no online booking, no future day booking.
Visited June 2023
Review titled Broad Oak Medical Practice
Replied on 12 June 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Unhappy
Rated 3 stars out of 5
by Gizella Humber - Posted on 26 April 2023
I'm a new patient had my blood pressure done told to high,given a machine for a week took it back with readings very high 3 days later in still running around for them to read it and give me medication to lower it.Poor services
Visited April 2023
Review titled Broad Oak Medical Practice
Replied on 05 May 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager