Broad Street Health Centre
First Floor, 103-105 Broad Street Mall, Reading, Berkshire, RG1 7QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Was good. Now average at best and getting worse.
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Appointments are a nightmare like everywhere now. They've stopped the extremely useful late appointments. Now they've started putting prescription renewals on automatic with all the problems that's going to end up introducing when it gets messed up. Also makes it awkward to request it to a different Pharmacy as you don't know exactly when it will be sent through. Not that they care, they just want to avoid any work.
Visited October 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you The BSHC Team
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Review titled All Round Excellence
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Receptionists, nurses and GP's have been consistently excellent in every possible way. Today was no exception for my on time appointment at 09.10 with the receptionists and the GP being really helpful as always. Thank you!
Visited October 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. We are glad you had a good experience from our Service and will pass your kind comments on to our GPs, nurses and receptionists. Thank you The Team, BSHC
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Review titled Burearocracy gone maed
Rated 1 star out of 5
by D P Dancr - Posted on 10 July 2023
I went there today at 4.30 pm to be told that I could not been seen today and was asked to return tomorrow. I tried to book an appointment for tomorrow but this was refused. Service of This level is totally unacceptble and I shall be bringing this to the attention of my MP.
Visited July 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC
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Review titled Quick response saves life
Rated 5 stars out of 5
by Robert Hansen - Posted on 06 June 2023
Had spoken to my own GP twice and didn’t get anywhere. The doctor at the walk in centre diagnosed my condition immediately and was sent to RBH. I had an emergency operation that evening. If things had been left the outcome could have been very different. I want to express my and my families gratitude to the staff at the clinic. Thank you.
Visited May 2023
Review titled Broad Street Health Centre
Replied on 24 June 2024
Dear Robert. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC
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Review titled The Walk-In Centre provided a Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I was seen very quickly. The practitioner was very thorough, explained everything well and gave me re-assurance and advice. (please note I went as a walk-in patient, so the questions relating to the GP practice do not apply)
Visited March 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC
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Review titled They do not want anyone to contact them.
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
You can't contact this walk-in centre on the phone because the lines are always engaged and you are automatically cut off. I have tried on so many different times throughout the day. Decided to email instead but the email address advertised on this NHS site, just bounces back. This is really poor service.
Visited February 2023
Broad Street Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
I am a registered patient, you can never get an appointment, you are told to call at 8am but can’t get though. The surgery, Broad Street Health Centre (formally known as Reading Walk-in Health Centre), for registered patients, and the Reading Urgent Care Centre, are located in the same place. I attempted to access the Urgent Care Centre as a walk-in due to an urgent medical need in pain. I was dismissed, they said as it was a bank holiday, and because I am a registered patient, they wouldn’t see me. The Urgent Care Centre is only for unregistered patients. They turned me away without even asking what was wrong. I then had no choice but to go to A&E at the hospital. How ridiculous that patients from other surgeries can access the Urgent Care Centre but patients at Broad Street Health Centre cannot. I will be looking to change surgeries.
Visited January 2023
Broad Street Health Centre has not yet replied.
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2023
I have been a registered patient for number of years but sadly the service has been getting worse over time. It’s impossible to get an urgent appointment, despite of calling during appropriate times and spending almost an hour waiting to get through. The nursing staff is very friendly and helpful but the GP’s are apathetic and never running on time.
Visited January 2023
Broad Street Health Centre has not yet replied.
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Review titled Callous reception
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
This practice epitomises everything wrong with the NHS. Nobody answers the phone, even to tell you that which is known now to all: there are no doctors to help you. But what is most telling is the cold reception and complete lack of concern by the staff. NHS personnel have, it seems, just given up on their patients and their ability and willingness to help. Every NHS encounter now starts with callous indifference, if you're lucky - or at worse outright hostility.
Visited January 2023
Broad Street Health Centre has not yet replied.
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Review titled Practice Doesn't Make Perfect
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Having spent half an hour on the phone in a queue, and an additional half hour attempting to even get onto the queue, I was told that they can't take requests for repeat prescriptions over the phone anymore and that I should instead visit in person or email. Rather than giving me the email I was told to check the centre's website, which I did - and where there is no contact email! The communication is terrible
Visited January 2023
Broad Street Health Centre has not yet replied.