Broadmead Medical Centre
59 Broadmead, Bristol, Avon, BS1 3EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Rebecca Jane Gardner - Posted on 30 July 2024
Had an ear infection in South Africa it was still causing problems on return to UK - was reviewed several times by a Practice Nurse then by a GP who made an ENT hot clinic referral -both were extremely gentle and kind and explained the situation to me - thank you!
Visited July 2024
Broadmead Medical Centre has not yet replied.
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Review titled Uncomfortable experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
It would be helpful when a Dr phones a patient that they have access and has read a brief medical history before the interaction. I’ve spent the past 5 years with serious anorexia and epilepsy and even though I am now healthy with a lot of support from my previous GP and specialists, the GP had no idea I was a complex case and made a few comments which were very triggering. I have also had medication that has kept me stable for years now possibly being removed (i can only think it’s a funding issue?) simply because I have changed post codes. These are prescribed by psychologists, mental health nurses and in hospital, and I believe it should be up to a Dr to contact other people in my care and not make decisions without having met me or read any history. A better understanding of mental health or specific patients needs should be worked on to improve the practice. I’m able to take comments on the chin but previously being told to cut down on fat would have led me back to organ failure and being inpatient for anorexia in a psych hospital. I hate bothering GP’s like everyone else so it has put me off seeking help in the future.
Visited July 2023
Review titled Broadmead Medical Centre
Replied on 06 July 2023
Thank you for your comment, I am sorry to hear that your experience was not a positive one with us. I would be happy to investigate this and discuss it further with you if you would like to email me with your contact details at; bnssg.admin.bmc@nhs.net marking it for my attention, I will be able to do this. You mention the Doctor not having access so I am unsure if this is a new registration but I would be happy to look into this further for you. Best wishes Megan Joscelyne Operations Manager
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Review titled Four major issues in less than a year
Rated 1 star out of 5
by Andrea Miranda - Posted on 11 April 2023
I've been registered with Broadmead Medical Centre since October 2022. I've had some major issues, such as: 1. One sample got lost in reception in early 2022, and it required me to go back to the clinic two more times to do a second sample procedure. The whole treatment had a delay of at least one week due to this problem, all while I was in severe discomfort and pain due to an infection. 2. A second sample got lost in February 2023 because the doctor who ordered it didn't register the request properly and therefore nobody knew where to send the sample. Nobody followed through this issue, and it was me who had to call and ask why I hadn't received any results. Now I've been requested to repeat the sample, but they haven't explained how they'd avoid the same problem again (they still don't know which of their doctors asked for my sample!). 3. On Friday 24th of February, I had a face-to-face appointment for shin injuries. One medication was prescribed, but it didn't go through and the pharmacy never received it. Therefore, I was left without treatment and relied only on paracetamol, even though the doctor suggested I needed extra medication. 4. Nobody has followed up my stomach issues, suspected to be IBD. I did several samples and exams, including an extremely uncomfortable and painful endoscopy. They requested an extra sample which is the one that got forever lost (point 2 of this list). Hence, I've been left on my own, with persistent stomach issues and no answers despite over a year of pain and procedures. It's not only a waste of my time, but of valuable NHS resources. I understand the clinic is really busy and issues will occur from time to time. However, for four major problems to happen to the same patient in less than a year, it really is worrisome and extremely frustrating as a patient.
Visited April 2023
Review titled Broadmead Medical Centre
Replied on 18 April 2023
Dear Andrea Miranda, Thank you for your feedback, we always welcome patient feedback to ensure we are continually striving to improve our service. After our telephone conversation, I investigated the areas you mentioned and followed this up with an email to you explaining my findings. I hope now, these issues have been resolved for you. If you would like to meet to discuss this further, I would be happy to meet with you. Please respond to our email conversation so that I am able to arrange this with you. With best wishes Megan Joscelyne Operations Manager
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Review titled Dreadful experience at each visit.
Rated 1 star out of 5
by Martyn Miller - Posted on 28 November 2022
They are totally unable to keep appointments. Time and again I've arrived early, and l-o-n-g after the appointment time has passed... had to go to reception to make another appointment... which again they won't keep. Pure luck if you're seen, more likely you'll be ignored once you've signed in. They simply don't care...
Visited November 2022
Review titled Broadmead Medical Centre
Replied on 20 December 2022
Dear Mr Miller, Thank you for your feedback, I am sorry that you have experienced longer waiting times than usual for your appointments. I would like to assure you that we do care and do not wish for our patients to be kept waiting. Sometimes urgent cases may arise which are out of our control and need to be dealt with straight away which may mean that a clinician will run behind with their clinic and I apologize for this. I can see that you have been contacted by a member of the clinical team however if you would like to discuss this further I would be happy to meet with you. Once again I am sorry for any inconvenience this has caused. Kind regards Megan Joscelyne Operations Manager
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Review titled The worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Unfortunately, since moving to Bs1 this is the only surgery I can register with due to the catchment area. They are completely unprofessional, took over a month just for a registration to go through. Receptionists are incredibly rude and unhelpful, with one telling me to even go ‘private’ when I was shocked that they are no telephone appointments for the next 5 weeks! No option to book online with appointments ‘unavailable’ and takes over an hour to get through to someone on the phone even if you’re number 2 in the queue! How can you expect someone to predict when they will become ill 5 weeks into the future? Lack of appointments just will push people to go to a&e when they should not be there. Have never been given an option for a face to face appointment even though I have requested. Please take this into account before moving to Bs1. Avoid where possible.
Visited September 2022
Review titled Broadmead Medical Centre
Replied on 27 September 2022
Dear Patient, Thank you for your response, I am sorry that you have been experiencing problems with our service. I would be happy to look into this further and talk through some of these problems with you to try and resolve some of these issues. Unfortunately without any of your details I am unable to get in touch with you, please do contact the surgery if you would like to discuss this further with me. Best wishes Megan Joscelyne Operations manager