Brockwell Medical Group
Unit 2, Northumbria Health & Care Academy, Northumbria Way, Cramlington, NE23 6NZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled absolute rubbish and totally uncaring
Rated 1 star out of 5
by Jacqueline Milkins - Posted on 26 November 2024
I have tried to get an appointment for something as simple as an HbA1c blood test for my Diabetic clinic, for more than two weeks. I have even used my phone and skype at the same time to try to book an appointment. Both were left on call for more than 30 minutes at the same time. so i have visible records. Both calls were made at the advised times. I see that the surgery is at the bottom of the star line. I agree.. they are below anything else I have ever experienced.
Visited November 2024
Brockwell Medical Group has not yet replied.
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Review titled Words cannot describe how disgusted and disappointed I am
Rated 1 star out of 5
by Jacqueline Milkins - Posted on 20 November 2024
have been with this practice for more than 20 years, but now it is just a sham. One cannot get an appointment for anything, even getting an answer on the telephone is impossible. Using the System online, is about as much use as a chocolate fireguard! Have been trying to book an HbA1c blood test for two weeks. I have had to call an ambulance on more than one occasion because one cannot get to speak to a Dr, that's not helping NHS funding and very poor use of Hospital resources. this is appalling!
Visited November 2024
Brockwell Medical Group has not yet replied.
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
Been trying to get in touch for several hours now phone was ringing 30-40mins each time no answer!! tried via the app but doesn’t have the brockwell option for your doctors location I also had a problem with them in the past waiting 5month! For a appointment i am now sick of trying to get intouch with them just to book a appointment , i am shocked at how they are still a available practice after what people have been through absolutely shocking to call them a docotors! I do not recommend at all!
Visited July 2024
Brockwell Medical Group has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Tried to make an appointment for daughter and found it impossible. Tried using the app first which said no appointments available. Called and once past the various recorded messages and menu options I was on hold for 20mins. Before I had to hang up. Rang back later to be on hold for and 30mins, still no answer. Rang 3rd time and was on hold for 45mins before giving up. Rang 111 and they sorted an appointment immediately. When I spoke to receptionist about the wait I was told it was a Monday and could expect to wait upto 80mins before calls are answered. Shambles, have they only 1 person answering the phone?
Visited July 2024
Brockwell Medical Group has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Spouse of patient - Posted on 27 July 2024
My husband is a resident at Northlea Court Care home suffering from advanced dementia and requiring full nursing care. During his 7 months there, I have seen the poor communication between doctors at the Brockwell Centre and the care home. Everything takes too long to happen, from a visit to the care home to see the patient, a prescription being issued, then making its way to the pharmacy and on to the care home. I have seen this take seven days! The situation appears to be worse now that the surgery has moved to the Cramlington hospital area. It is not good enough when a good standard of care is needed for the elderly, to make their lives comfortable near the end.
Visited July 2024
Brockwell Medical Group has not yet replied.
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Review titled Attrocious
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
What a terrible practice! Request after request to speak to a doctor. Waiting in all day for a phone call. No response. 4 weeks after the initial request and the doctor has not read any of my online forms and asks me to repeat everything again. I cannot understand how this practice is advertising for new patients when it cannot manage appointments for the ones it has.
Visited July 2024
Brockwell Medical Group has not yet replied.
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Review titled Problems logging into online system Anima
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
On 6/6/24 setup online passwords for reporting system and linked to NHS. Had to Visit new site at Cramlington as would not allow to log on to Anima. Advised issue ling to NHS. 27/6 Same issue went into practice advised would be passed to technical advisor to deal. Still no access 28/6. When you call them normally takes 25 mins to answer. At 0700 if you’re able to get on it takes over 20 minutes to complete Anima and send a request. This is age discrimination as old people have no access to computers etc
Visited June 2024
Brockwell Medical Group has not yet replied.
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Review titled Absolute joke
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
The NHS online app doesn't work and getting through on the phone e was an absolute nightmare. Spoke to a member er of staff who wouldn't take my Details on the phone. Took my one half hours to find new app and get it to send. This has caused me so much stress. I have decided to change doctors.
Visited June 2024
Brockwell Medical Group has not yet replied.
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Review titled Absolute joke
Rated 1 star out of 5
by Karen - Posted on 17 June 2024
The new on line system is absolutely ridiculous, useless, waste of time. More likely is to win the lottery than to get through the phone. It is impossible to get in touch with them, impossible to receive an update or any information you need! I had an appointment. Didn't received any confirmation or reminder of it. Checked the system, absolutely no info about my appointment. Tried to contact through phone.....5 min recorded messages then another 45 min. waiting for someone to pick up.....guess what....nobody did! First opportunity and I'm changing the GP!
Visited June 2024
Brockwell Medical Group has not yet replied.
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Review titled Absolutely abysmal
Rated 1 star out of 5
by Ron Little - Posted on 21 May 2024
The new system is a total failure and trying to get through on the phone line is impossible three times I have tried to make a appointment for a simple blood test twice I have been connected to a practise in Surrey who where very pleasant and helpful (they actually rang me ) when reported this to the Brockwell surgery they just about said I was lying and it was my fault although they did say they would report the problem to there it department we have now been blocked from there system online and are waiting for new passwords would not recommend this surgery in its current format was much better with the old system
Visited May 2024
Brockwell Medical Group has not yet replied.