Brockworth Surgery
Abbotswood Road, Brockworth, Gloucester, Gloucestershire, GL3 4PEContact details and opening times
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Reviews
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Review titled no doctor appointments available ever
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
I have been calling to book a routine appointment on all days of the week but cannot call on Tuesday and I get the same useless message to call on one day of the week I cannot call! Why are appointments only available and limited to one day of the week? This is depriving the community, and it is not in line with government issue guidance Patients should be able to contact their general practice more easily and quickly - and find out exactly how their request will be handled on the day they call .
Visited November 2024
Review titled Brockworth Surgery
Replied on 27 November 2024
Dear patient, Thank you for taking the time to provide us with feedback. We are aware that many patients have been informed to contact the surgery on a particular day to book routine appointments. I can confirm this is incorrect information and patients are able to contact us any day Monday-Friday to request an appointment. Routine appointments are released throughout the week, every week to allow patients to book one, when needed. Unfortunately, due to the demand on the practice at this time, our routine appointments are being booked into more quickly. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kinds regards Lindsey Wright Practice Manager
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Review titled Surgery systems limited
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2024
My experience relates to communicating with the surgery. I want to send some information to the surgery via their website. It’s just a completed form that can be done/sent online. I can’t as the surgery system does not allow this after 6.30pm because it’s outside of surgery opening time. This is a ridiculous system that doesn’t allow a patient to communicate online after 6.30pm. I am not looking for an immediate response and the surgery can deal with my request in surgery hours but why not allow more flexible means of communication.
Visited November 2024
Review titled Brockworth Surgery
Replied on 27 November 2024
Dear patient, Thank you for taking the time to provide us with feedback. We always welcome feedback to find ways of improving our service. All forms via our website are accessible during surgery opening hours 8am-6.30pm, Monday to Friday. This allows patients ample time to submit forms / ask the practice a question / request a nurse appointment / request medication and many other requests. When reviewing this previously, receiving these requests outside of working hours massively impacted staff workloads the following day. Ultimately, this then affected the service we were providing to our patients. I understand your frustrations and would welcome you to discuss this in more depth. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kind regards Lindsey Wright Practice Manager
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Review titled They don’t read notes
by Anonymous - Posted on 06 June 2024
They send texts for appointments randomly, if you don’t get the text - they book you for it anyway and they make no contact and then moan you didn’t turn up to an appointment. Riddle me that! If you are going to send a text let it say accept or decline and you have X amount of time or call us. Long story short I’ve waited months and months for another appointment, knowing that I have to have a nurse trained in a certain area and they just give me a nurse that can’t do it. (Nurse is so lovely btw! She is probably fed up of seeing me knowing what I need!) Waste of time for everyone. No one has read the notes and I asked if they could hear me out as I wanted to talk to someone about this and the receptionist that clearly hates her job as she is so miserable told me to write my complaints on here, so here I am! :) I am now having to try and organise paying for this privately which I shouldn’t be doing it it’s just such hard work having to call and talk to people that don’t want to help.
Visited June 2024
Review titled Brockworth Surgery
Replied on 27 June 2024
Dear patient, Thank you for taking the time to provide us with feedback. All appointments are booked appropriately and as requested. If a member of staff cannot gain contact via telephone, they can book an appointment on your behalf. A text message will always be sent to confirm the appointment details with an option to respond if it is suitable or needs to be rearranged. A text reminder is sent to patients before all appointments. Due to the original appointment not being attended and due to the urgency of the matter, we managed to accommodate you for the following day. I am aware this feedback will need further investigation and I would like to assist you in resolving this matter. As I understand this must be a frustrating time for you. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kind regards Lindsey Wright Practice Manager
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Review titled Caring practice
Rated 5 stars out of 5
by William Shepherd - Posted on 18 June 2024
5 days ago I visited the surgery and advised symptoms of having a stroke, the receptionist told me they would put me on the triage list . Dr ——- phoned me within 2 minutes and insisted I phoned for an ambulance, he also told me the surgery would phone back in 5 minutes to make sure I had phoned which they did . I should have phoned for the ambulance in the beginning but I was not thinking straight being very confused. Thank you all at the surgery.
Visited June 2024
Review titled Brockworth Surgery
Replied on 27 June 2024
Dear Mr Shepherd, Thank you for taking the time to provide positive feedback for the surgery. We are pleased you received the care you required quickly with the assistance of the team. We will pass this feedback back onto the staff, which they will appreciated. Kind regards Lindsey Wright Practice Manager
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Review titled Some fantastic doctors poor surgury
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
You can only ask for help between 6am and 9am that highly unlikely to work for many people including myself. I called yesterday in a severe metal health crisis. Was told to try tomorrow during the ridiculously small early window. I went on last night and today to have a severe breakdown. I'm only just starting to think clearly again now at 7pm the following day. I've tried to direct this feedback directly to the surgury via their website but it seems you can't even do that outside of their opening hours
Visited May 2024
Review titled Brockworth Surgery
Replied on 10 May 2024
Dear patient, Thank you for taking the time to provide us with feedback. There are multiple ways you can contact the surgery to request help or access our services. Our e-consults are currently available between 6.30-9am, telephones are open from 8am, you can submit an online form via the website or attend the surgery during opening hours. Please accept our apologies for being told to contact us the following day whilst in a mental health crisis. You should have been asked a series of questions by our reception team and navigated to the relevant service. I will pass this feedback onto the Reception Manager who will liaise with the team about further training. We recently had feedback regarding our website and patients not being able to locate the online forms easily. We have now created a link directly to the forms on our front page. Any feedback can be given via the 'Give Feedback' form which will come directly to myself for review. Like many other services, we are only accessible during opening hours. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kind regards Lindsey Wright Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Monica Ventura - Posted on 12 February 2024
I had a blood test scheduled two weeks ago to check if everything was ok but unfortunately it wasn't done because the nurse said I had to make an appointment with the doctor to find out what type of blood test would be best for me. I went back to I came back with nothing done and I made an appointment with the doctor as requested. The appointment was today and when I got there I was surprised that the receptionist made an appointment with the nurse again instead of making an appointment with the doctor. In other words, I made an appointment with the doctor. I got there and went back again. With this whole situation I gave up on making an appointment. Lack of professionalism and lack of responsibility on the part of the receptionists. Horrible service I'm very disappointed.
Visited February 2024
Review titled Brockworth Surgery
Replied on 16 February 2024
Good afternoon Monica Thank you for your feedback. Please accept our apologies for the poor service you have experienced with the practice. Upon investigation I can see where the errors had occurred. At present, we have a handful of new receptionists who are still following a training plan. I fully understand this does not excuse the time you have had wasted. Please be assured, your feedback will be passed onto our Reception Manager who will speak with the team and offer further training. When more routine appointments are made available, one of our receptionist will be in touch with you. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kind regards Lindsey Wright Practice Manager
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Review titled not good practice
Rated 3 stars out of 5
by Donna Thomas - Posted on 14 February 2024
went to visit the surgery this afternoon see if they had an appointments with a docter got to do it on the day are wait for a few weeks
Visited December 2023
Review titled Brockworth Surgery
Replied on 16 February 2024
Good afternoon Donna, Thank you for providing us with your feedback. Please accept our apologies for the issues you have experienced. If you require a routine appointment with a doctor, please contact us on Monday afternoon or Tuesday morning as this is when our next routine appointments are released. These are usually in 4 weeks' time. If you require to be seen more urgently, we will require you to submit an e-consult between 6.30-9am - please note these are switched off earlier if we are full to capacity. Alternatively, you can call the surgery at 8am to be added to the triage. If you contact us and we are full for same-day GP appointments, we will happily triage you and provide an alternative service, if you meet the criteria. I will pass this feedback onto the reception manager who will speak with the team to ensure they are informing you of the correct information. If you wish to discuss this further, please contact us on 01452862247 and ask too speak with myself. Kind regards Lindsey Wright Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MATTHEW ROBERTS - Posted on 24 July 2023
Appointment with nurse for Ltc review , very polite ,as all drs have seen have been. Took time to explain everything , asset to your team
Visited July 2023
Brockworth Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2023
Good examination, but long waiting times. Also very local to my accommodation.
Visited January 2023
Brockworth Surgery has not yet replied.