Bromley GP Alliance
Kelsey Park Farmhouse, Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed with Waiting Times
Rated 1 star out of 5
by Michael Williams - Posted on 03 April 2024
This morning I arrived at Beckenham Beacon for a blood test appointment. Despite an empty waiting room, I waited for 30 minutes before approaching a phlebotomist. Unfortunately, they were all gathered in a cubicle, chatting amongst themselves. After several attempts to get their attention, I was finally told that I needed an appointment and should have called to book one. While I understand the importance of appointments, the waiting room was completely empty, and the staff appeared to be socializing rather than attending to potential patients. To make matters worse, the next available appointment isn't for two weeks. This experience was frustrating, especially considering the long wait time despite a lack of patients and the unhelpful attitude of the staff. It feels like a waste of taxpayer money and resources.
Visited April 2024
Review titled Bromley GP Alliance
Replied on 03 April 2024
Dear Michael, We're sorry you were unable to have a blood test this morning. We do adopt an appointment based service only to manage the high volume of patients. We hope you have since been able to book an appointment, if not, please do not hesitate to contact our Phlebotomy team on 0203 930 0245. Sometimes there are cancellations, so the wait time for an appointment can be quicker than usual. We hope to see you soon.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
I telephoned Ballater surgery today to request a telephone appointment for my husband so that he could obtain and discuss his blood test results. I was informed that there were no appointments at all for the foreseeable future. I was told to phone back next week when there “maybe”some appointments available in May! My husband’s blood test results affect the medication he takes so it is important that he knows his results. I wonder what is the point of a doctor’s receptionist if they cannot make appointments. This is ridiculous!!
Visited March 2023
Bromley GP Alliance has not yet replied.
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Review titled Bloods
Rated 1 star out of 5
by Gordon Smith - Posted on 29 March 2023
Unable to book a blood test you ring and are told to wait because very busy after a couple of minutes the phone line is cut off.
Visited March 2023
Bromley GP Alliance has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Anghel - Posted on 14 March 2023
I’ve just had my blood test appointment at 13 Ravensbourne Road in Bromley. The nurse pierced my veins in 4 different locations on both forearms and hand, manage to get one doze of blood and gave up. I was told that I’m dehydrated and is not supposed to drink any tea or coffee on the day of the blood test and I suppose to drink plenty of water and even bring with me a bottle of water to drink while I’m waiting to be seen. Im not overweight and I’ve never had any issues at all on any blood test in the past. My last blood test was done just 3 months ago without any problems. My time and blood was completely wasted. I’ve been told that the blood taken will be disposed of as is not enough. I have to start again with the booking and my follow up appointment with the doctor which is already booked would be wasted as the results wont be in, in time.
Visited March 2023
Bromley GP Alliance has not yet replied.
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Review titled Blood test appointments
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
Tried to book my GP requested blood tests today. Online system rejected me and so i tried phoning them on 02039300245. Their answering system says you are in a queue, suggests online booking and then cuts you off before finishing its message. I tried three times and have stopped trying now. Stressed patients deserve better!!
Visited January 2023
Bromley GP Alliance has not yet replied.