Brook Medical Centre
183 Kedleston Road, Derby, Derbyshire, DE22 1FTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best Practice I've Been To
Rated 5 stars out of 5
by Felix - Posted on 23 July 2024
Frankly, my entire experience with GPs has been either being unable to get an appointment for months to a year at a time and then when I finally get one not being taken seriously about my symptoms. It's caused my condition to get worse and worse over time, to the point I physically cannot work, yet other GPs still claim that nothing is wrong with me and everything is 'anxiety' without any actual investigation. I moved to this practice at the end of June. I have now had three appointments. The first GP I saw actually took me seriously, took my observations and developed a plan with me on what we would do to investigate the issues. They referred me for an ECG, which was the second appointment with the practice. The nurse that did the ECG was lovely and understanding and made the entire experience as comfortable as possible. I just had my third appointment with a second GP at the practice, where I was once again taken seriously and have been referred onwards for investigation. 3 appointments compared to 7 years of being shoved aside, imagine how happy I am right now. Finally I'm being taken seriously and I'm getting somewhere. I would also like to note how lovely the receptionists are and how they actively do what they can to get an appointment for you. I'm very glad I moved to this practice, thank you to everyone I've seen here so far.
Visited July 2024
Review titled Brook Medical Centre
Replied on 23 July 2024
Dear Felix, Thank you for taking the time to leave us feedback. I am glad that you feel heard and listened to, and supported with a health plan going forward. I'm pleased to hear that you had a good experience with the whole team, GP's Practice Nurse and Receptionists. I will pass on your feedback to the rest of the team. Many Thanks Lauren Assistant PM
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Review titled Good and not good
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2024
I have a child with complex medical conditions and a simple cold is very bad for him. The receptionist don't pay attention and without even looking at the system say sorry no appointments. I try explaining what happens and how fast he will go to the point of hospital could I have a call but they don't want to know . I have an extremely unwell child and no appointments and no help. Saying that one receptionist went above and beyond helping source his medication
Visited April 2024
Review titled Brook Medical Centre
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to leave us some feedback. I apologise you have had a bad experience with not securing an appointment. Please get in touch and leave your name so that we can look into this for you. We are unable to do this from anonymous reviews. You can leave us this info via our website: https://www.brookmedical.co.uk/navigator/contact-the-practice/ I am pleased to hear about the receptionist that went above and beyond to help resolve the medication query. I will pass this feedback onto the team. Many Thanks Lauren Assistant PM
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jason C - Posted on 11 April 2024
We left a nearby surgery last year due to the appalling deterioration in service after being there for over 50 years, We transferred to Brook medical centre and I'm just so glad that we did, I only wished we'd done it sooner. Great service, prompt responses to requests and repeat prescriptions and a reception team that are cheerful and hopeful. I've been in contact several times due to my wife's underlying medical condition and whether it's the Dr, the nurse or the reception team, they've always been great with us. Thank you for making us feel valued.
Visited April 2024
Review titled Brook Medical Centre
Replied on 31 May 2024
Thank you so much for your comments Jason. I'm glad you have found our service helpful and have had some good experiences. I will feedback your lovely comments to our hard working staff team. Many Thanks, Lauren Assistant Practice Manager Brook Medical Centre
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Review titled Best practice ever
Rated 5 stars out of 5
by Martin Hawksworth - Posted on 17 May 2023
Me and the wife have been using brook medical centre for the last 8 years and can not fault them. The receptionists are always helpful and polite which I'm sure is difficult in a stressful job. Great doctors and nurses. Never had a problem getting appointments.
Visited May 2023
Brook Medical Centre has not yet replied.
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Review titled Unable to get gp appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
We have tried multiple times to get a GP appointment, as soon as the practice opens. Only to be told there are none and go to the urgent care centre. To call this place a point of primary care is farcical. Avoid
Visited August 2022
Brook Medical Centre has not yet replied.