Brook Medical Centre
Ecton Brook Road, Northampton, Northamptonshire, NN3 5ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New booking system
Rated 5 stars out of 5
by Lizzie - Posted on 24 July 2024
Loving the new system to ask for info prescriptions and appointments. Very quick response saving ages on the phone and very easy to use.
Visited July 2024
Review titled Brook Medical Centre
Replied on 24 July 2024
Dear Lizzie Thank you for your feedback regarding the practice. I am glad to hear that you have found the system to be beneficial. Sally White, Patient Relations Manager
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Review titled Disgraceful
Rated 1 star out of 5
by Alison - Posted on 10 June 2024
Due to the complete incompetence of a so called doctor I ended up in hospital for a week and having to have 4 weeks off work, my thyroid medication I had been taking for 10 years was just stopped no lowering my dose just stopped and taken off my repeat prescriptions had no typhoid function at all in hospital, I am now on heart medication as it’s caused me to have an irregular heartbeat, liver problems , adrenal glands on my kidney is inflamed ,hair loss , thyroid gland in my throat is swollen, my bone mass has reduce and many more health problems . If I didn’t go to hospital when I did due to breathing problems I would not be here now . Absolute joke of a surgery. And do not get me started on the rudeness of the receptionist I had the phone put down on me when I asked if I could see a different doctor I was told that” it can’t be that bad then can it “ . Please do not use this surgery !!
Visited May 2024
Review titled Brook Medical Centre
Replied on 24 July 2024
Dear Alison Thank you for sharing your feedback. We are deeply sorry to hear about your recent experience and the distress it has caused. Patient care and safety are our top priorities, and we take concerns like yours very seriously. To address the specific issue you mentioned regarding the discontinuation of your medication, we would like to investigate this matter thoroughly. It is important for us to understand what went wrong so we can prevent such situations from occurring in the future. If you are able to contact me via our complaints@thebrookmedicalcentre.com I am happy to discuss this with you and carry out a full investigation. Thank you Sally White, Patient Relations Manager, Brook Medical Centre
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Review titled Awful!
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
A GP at this surgery requested that I be contacted to make a face to face appointment. This never happened & only came to light this 'request' had been placed on my notes when I had been to see a Physiotherapist for an unrelated condition several months after & I asked for an update & if there had in fact been a 'request' put in for an ultra sound scan which we had discussed at a previous appointment. When, on that day, I questioned reception why I had not been contacted, a member of the staff told me several attempts had been made to contact me, this was a bare faced lie. I have no 'missed calls' no 'voice messages' no nothing from the Surgery regarding them trying to contact me. I was offered an appointment for 4pm that day which was not convenient for myself as I had other appointments at that time (3hrs notice for an appointment that should have taken place over 4mths ago) I was told to ring at 8am the following day which I did only to be told, when the phone was finally answered that no appointment available (again!) after a brief discussion (again!) with the same member of staff I was told to ring again at 2pm. This was again attempted but to no avail. A GP is requesting to see one of his patients & said patient cannot get an appointment! I have been a patient of this Surgery for 21yrs (much longer than any of the staff, Nurses & GP there at the moment!) & have witnessed first hand the changes made, the Staff used to be lovely, helpful & considerate, sadly this is not the case today. The care given by GPs' themselves was second to none (although there is only 1 resident male GP, no resident female GP anymore even though this is listed on the Surgery website) If I ever get my 'face to face' appointment with the GP who requested this in the 1st place I hope to report that that 'care' may be of the same standard as it used to be. Once this 'issue' is cleared up & hopefully sorted out, we, as a family, will be changing our Surgery.
Visited July 2023
Brook Medical Centre has not yet replied.