Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent reception and Go
Rated 4 stars out of 5
by Lesley Woodcock - Posted on 10 July 2024
Having sent in a message, reception called me immediately and booked GP call for same day. I missed the call but Gp very kindly called me back. Gp was very caring, empathetic and helpful (as was the receptionist). Thank you.
Visited July 2024
Brooklands Health Centre has not yet replied.
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Review titled I feel cared for
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
Detailed and informative, helps on keeping me alive - the GP pharmacist is an important part of the team
Visited July 2024
Brooklands Health Centre has not yet replied.
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Review titled Helpful Nurse
Rated 4 stars out of 5
by V S Ajit - Posted on 18 July 2024
The Nurse I visited at the practice today was very helpful and caring! She took in all the details for my condition and explained to me all the queries that I had. If I had to go back to see a nurse at the surgery, I'd definitely want to visit her again.
Visited July 2024
Brooklands Health Centre has not yet replied.
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Review titled Its getting a "little" but better
Rated 4 stars out of 5
by Carl McDonald - Posted on 15 July 2024
Brooklands GP, renowned for no Drs, impatient receptionists (not all of them to be fair), lack of nurses, lack of charm, has kinda changed... Receptionists greet you with a smile (my special lady always did -red bob) Nurses are kind and considerate and funny. Have new Drs, seem OK... Best thing so far is new practice manager... Most helpful and compassionate, unlike the last one which claimed she was in charge... Been in recently for wound check uos and a chat with manager. Was treated really well although I was tiled I could have been expelled, but that's another story lol... Let's see what its like in 12 months, but first now, it seems to be getting better
Visited July 2024
Brooklands Health Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Laud - Posted on 29 July 2024
Good communication skills and good attitude. My experience with the practitioner was satisfying as she approached to tell me what she has to do and the out come . She explained each steps to me before going ahead. Her language clear to understand.
Visited July 2024
Brooklands Health Centre has not yet replied.
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Review titled Staffing
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2024
The reception staff are amazing but have had issues with doctors not listening to my concerns & miss diagnosing myself and my daughter meaning having to go private for correct treatment or referrals to paediatricians as the NHS waiting list for paediatrician appointments is over a year and a half.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Good nurses
Rated 4 stars out of 5
by Anonymous - Posted on 25 June 2024
My appointment was for a B12 injection and this was done on time and with efficiency. My nurse was friendly and polite
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great Admin service
Rated 3 stars out of 5
by Patience - Posted on 04 June 2024
I have been having issues with getting an appointment for a prescription review for medication that was prescribed once only when I need it long term. 4 calls later, having to start my story over again after unhelpful advice to call, go to the surgery (when they were not accepting meds queries) I spoke to a lovely lady. She was professional, friendly, listened and *heard* my frustrating experience. She tried her best and managed to get me an appointment with an ANP. Who then didn’t call at the appointed time and I was marked as Did not Attend (while I had been sat at home waiting for the call..). Cue today and I went in in person , and there was the regular receptionist . Breathed a sigh of relief because I knew she would help me with my problem. I have had several dealings with her and every time, with a cheerful tone and smile, has sorted out whatever problem I have had at the surgery and I have left feeling reassured that someone has listened. I am would recommend the Surgery manager gets these 2 ladies to reach their colleagues customer care because despite how frustrating things are with the surgery right now, having someone listen instead of fobbing you off with “call tomorrow “ when you know calling the surgery at 8am is a real “extreme sport” goes a long way in allaying patient frustration. More Patient Navigators like these 2 ladies please Brooklands Surgery
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2024
Spoke to Yasmin who really is the most amazing lady. She listens to you and goes above and beyond to help you. Thank you so much Yasmin
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Professional and helpful
Rated 4 stars out of 5
by Tec - Posted on 15 June 2024
The receptionist was very professional and helpful. Managed to listen carefully to my issue and reassured me . I have been trying to book an appointment for almost 2.5 weeks and was losing hope of ever getting seen.
Visited June 2024
Brooklands Health Centre has not yet replied.