Brookmill Medical Centre
College Street, Leigh, Lancashire, WN7 2RBContact details and opening times
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Reviews
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Review titled Unattended reception
Rated 3 stars out of 5
by Nicola Bretherton - Posted on 16 October 2024
We attended today and made the reception aware my daughter was running late . She informed me that we had 10 minutes after the appointment time as that was the policy , on which I accepted. The receptionist said let me know when she was here, my daughter then arrived at 4.27pm qs proceeded to the desk and there was no one there . Then another receptionist arrived and booked us in I explained and she said fine . We was waiting 10 minutes after this time to then be told the doctor / nurse wouldn't see us as we dna. We was at the reception 7 minutes after our appointment time and the self check in wasn't available
Visited October 2024
Review titled Brookmill Medical Centre
Replied on 08 November 2024
Thank you for feeding this back to us, and I am sorry to hear your daughter wasn’t seen at the practice. As the receptionist highlighted to you, the practice does operate a ’10 minuet rule’ to patients who run late, this is to ensure the clinics continue to run as smoothly as possible and helps eliminate additional wait times. Our check in screen will not allow patients to self-check once the time on the system reaches 10 minuets after the scheduled appointment. On this occasion it appears there had been a delay in communication from the reception team to the clinician due to their shifts swapping for which we are sorry about. However, the receptionist proceeded to mark your daughter in for her appointment, however, didn’t guarantee you that your daughter would be seen. She went on to ask the clinician whether the appointment could go ahead. The reception staff also informed me that due to your daughter’s appointment not going ahead they offered an alternative appointment later that evening at GP Alliance. I would be happy to discuss this further with you or your daughter, please contact the practice if you wish to do so. Kind regards, Mrs L Leonard Practice Manager
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Review titled Don’t touch this GP with a barge-pole
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2024
GP refused to see a 3 day old baby in person following referral by a midwife. GP in question arrogantly made clear that their appointments were not being dictated to them by a lowly midwife. Made a complaint but needless to say after a long wait they said they did nothing wrong, an opinion not shared by multiple other medical practitioners since. Can’t get an appointment for love nor money unless you are over 75 years of age. Wasted a full day waiting for a same day appointment, only to be told at the end of the day (or next day) to go to another GP, A&E or walking centre. Everything that is wrong with the NHS. Can’t cope with current patient numbers, but still taking on new patients. Stay away!
Visited April 2024
Review titled Brookmill Medical Centre
Replied on 19 September 2024
Thank you for your feedback. Although done anonymously, I believe I am aware of the incident you are referring to, albeit from a different perspective. Complaints are dealt with as promptly as possible, sometimes that is dictated by those involved being in practice to consult with, but they are always acknowledged quickly (as was the case here) and dealt with promptly. I am sorry you were not satisfied with the outcome. In terms of appointments, there is no restriction or age criteria whatsoever, and I am unclear why you would think they were. We are always happy to discuss patient concerns directly though if you wish to do so.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2023
The GP had requested an X-ray. The receptionist never bothered to organise it until I questioned it weeks later. In July 2023 I have been contacted to pick up a requested prescription only to go to the pharmacy and learn the receptionist has never approached the GP. Yet I was contacted by the GPs office to pick up a none existent prescription. Also in this month July 2023 I was text after a missed appointment to attend an appointment that was never confirmed. I returned a call to the GPs office. It was unknown why I was called. When I questioned unconfirmed missed booking that appointment was never recorded for that date. Clearly the desk is overstaffed if any receptionist has time to play these silly games with patients.
Visited July 2023
Review titled Brookmill Medical Centre
Replied on 26 July 2023
Good afternoon, I am sorry to hear of the experience you have had with our practice and would certainly like to look into these matters for you. Please contact the surgery on 01942 681880 and ask to speak to myself or our Practice Manager, we will take your details and be able look into medical records. Kind regards Mrs L Leonard Assistant Practice Manager