Brookside Group Practice
Brookside Surgery, Brookside Close, Gipsy Lane, Earley, Reading, Berkshire, RG6 7HGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Brookside Group Practice.
Reviews
-
Review titled Lovely welcome at Winnersh Surgery
Rated 5 stars out of 5
by Alf Webb - Posted on 16 February 2024
Appointment was on schedule, and very thorough. I was respected and allowed to ask questions and she listened.
Visited February 2024
Review titled Brookside Group Practice
Replied on 01 March 2024
Dear Alf Webb Thanks for your positive feedback regarding your visit to our Winnersh Surgery. We will pass this onto the team to give them continued encouragement. Kind regards BGP
-
Review titled Brilliant all round experience
Rated 5 stars out of 5
by Brian - Posted on 10 January 2024
I have been suffering with eczema and the first 2 steroid creams did not cure the problem. Both times i phoned the surgery and the phone was answered promptly and a very quick appointment was made. On Wednesday 3rd January and as i was passing the surgery i called in to book an appointment. The receptionist was very helpful and patient as i explained my concerns about my hands. She asked a few questions about my situation and the offered me an appointment on Friday 5th January. I was given 2 time slots to choose from and I chose the one suitable for me. At my appointment i had to wait about 5 minutes before i was called in. The nurse was very good and she referred me to the RBH for an appointment to see a Dermatologist. She also gave me prescriptions for antibiotics and a stronger steroid cream. So its the 10th January and my hands are improving daily, not cured yet but I'm on the mend. Thank you Brookside i have been with you since 1985 and you have been there when ever I have needed you.
Visited January 2024
Review titled Brookside Group Practice
Replied on 12 January 2024
Dear Brian Thank you for taking the time to leave us such great feedback about your recent experience at the Practice. We and the team really appreciate your comments and will pass them on to all the staff. Kind regards BGP
-
Review titled Brilliant care and support
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Brookside have been a fantastic GP surgery for me and my family. From the receptionists who are caring, efficient and go above and beyond to help me out, to the nurses and GPs/other medical staff themselves I can’t fault their care. I’m seen/spoken to within an appropriate timeframe - eg if something is urgent then they’ll see me quickly but if not urgent then not so quickly, so others who are in urgent circumstances can be prioritised. They have also gone out of their way to check hospital test results and flag issues to me when things don’t seem right - this supports me in taking control of my own healthcare and is much appreciated. Many thanks to this brilliant practice who I know I can rely on.
Visited January 2024
Review titled Brookside Group Practice
Replied on 26 January 2024
Dear Anonymous Thank you for taking the time to give this positive feedback. We will pass it onto the team at BGP who will really appreciate your kind comments. Kind regards BGP
-
Review titled Great practice
Rated 5 stars out of 5
by Peter Lowman - Posted on 21 November 2023
I have a number of issues and have been blessed in recent times with Brookside doctors evidently troubling to think wisely outside the box as to what could be done to help me, with the effort etc that involved. Indeed I'm also very grateful for the care and creativity I've had over the years from doctor after doctor at Brookside; at least eight come to mind. A great practice!
Visited November 2023
Review titled Brookside Group Practice
Replied on 08 December 2023
Dear Peter Lowman, Thank you for taking the time to feedback to us. We are pleased to know that you are happy with our service and will pass on your encouraging comments to the rest of the team. Kind regards Brookside Group Practice
-
Review titled Brilliant practice
Rated 5 stars out of 5
by Olga - Posted on 15 February 2023
I have been very impressed with the attention that I've received. The staff are very friendly, efficient and professional.
Visited January 2023
Review titled Brookside Group Practice
Replied on 15 February 2023
Thank you for taking the time to provide feedback. We really appreciate your comments and will pass it on to the Practice Team. Kind regards, Brookside Group Practice
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
In a time where the NHS and GP surgeries are under a great amount of stress and criticism, I feel it’s only right to recognise when a service does excellent care. I saw a practice nurse yesterday for, what should have been, a straightforward medication appointment. I discuss the issues I was having as I was unsure if it was normal. The nurse was kind and went to ask a GP associate for some advice, who then promptly saw me during the same appointment. I then saw another GP who gave me some more advice and treatment. As a NHS worker myself I appreciate how precious time is and I didn’t want to take up a lot of theirs. I never felt rushed and felt very reassured when I left. I’ve never had a problem with the surgery and feel they do give some of the best care in the area.
Visited December 2022
Review titled Brookside Group Practice
Replied on 23 December 2022
Thank you for taking the time to give us your feedback. We really appreciate your comments and will pass it on to the Practice Team. Kind regards, Brookside Group Practice