Broom Lane Medical Centre
70 Broom Lane, Broom, Rotherham, South Yorkshire, S60 3EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst surgery you can think of
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
The surgery opens 8:30am. I called the surgery 8:30am and was put in a queue of patients and after waiting about 15 minutes they told me they have no appointments left. How can 3 gp surgeries run out of all the appointments within first 10-15 minutes. Then in the afternoon I spoke to them again and they said a GP will call you. No GP called me and I received a call from reception saying unfortunately there's no possibility that a GP can call you. Ring back tomorrow morning for an appointment. I rang back this morning at 8:30am and after being in the phone queue for 15 mins the receptionist picked up the call and hung up. Then i tried to call again and it said there's no appointments left for today. This is ridiculous by all means. I do not recommend this surgery to anyone.
Visited December 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
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Review titled dissapointed with reception service
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
tried to get thru at 5.45 only answering machine for both general and appointments . phoned a pharmacy told needed to see a gp to be examined .got thru at surgery was told was closing 6.15 so your not open till 6.30 need to change opening times misleading.ended up in ae .
Visited November 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
We are sorry that you were disappointed with our service. Our branch sites do close at 6.15 pm, our main Broom Lane branch is open until 6.30 pm. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2022
I dont understand how I can phone as soon as my phone clock strikes 0830 and I get straight through to recorded message saying all appointments for the day are taken this has happened twice now. I dont know if I'm not using the system correctly.
Visited November 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response