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Broom Lane Medical Centre

70 Broom Lane, Broom, Rotherham, South Yorkshire, S60 3EW

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Broom Lane Medical Centre.


Reviews

Displaying 21 to 30 of 31

  1. Review titled Shame, I thought this surgery was good at some point.

    Rated 1 star out of 5

    by Anonymous - Posted on 03 July 2023

    It's impossible to get an appointment the service is non existent. They don't contact you when they are supposed to. They only answer the phone when I think they are sick of hearing it ring only to be told there are no appointments until months away. I have been trying to get an appointment for months now. My health is deteriorating to a point now where I'm now going to move doctors.

    Visited July 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    We apologise that you had to wait for the telephone to be answered. All our reception teams are working constantly answering the telephones. We are currently receiving and unprecedented amount of telephone calls at the moment. The demand on the NHS is exceptionally high and we try to meet supply with demand. On this occasion we have failed to meet your requirements. If you would like to discuss this further please contact the Practice Manager

    Report as unsuitable


  2. Review titled Great experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 July 2023

    I was seen by Dr Williams, she couldn't have been more approachable. She went out of her way to do everything for me and checked in on me a week later to see how I was doing. Hope to always see her.

    Visited July 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    Thank you for your feedback. We are very pleased to hear that you find so much about the surgery and our services meet with your approval.

    Report as unsuitable


  3. Review titled Waste of time

    Rated 1 star out of 5

    by Sheep head - Posted on 05 June 2023

    Just been on the phone 20 minutes on hold 10 mins in a queue got to speak to the receptionist to be told No appointments left what a joke why are you extending the building it needs to be smaller you can’t get to see anyone ,sell the building move to a phone box

    Visited June 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    We apologise that you had to wait for the telephone to be answered. All our reception teams are working constantly answering the telephones. We are currently receiving and unprecedented amount of telephone calls at the moment. The demand on the NHS is exceptionally high and we try to meet supply with demand. On this occasion we have failed to meet your requirements.

    Report as unsuitable


  4. Review titled A refreshing change to other practices

    Rated 5 stars out of 5

    by Emma - Posted on 16 May 2023

    This surgery provides excellent service. I have had no problems getting through on the phone and reception are always friendly and helpful, when I have had issues getting my HRT they have promptly helped with alternatives and the service I have received from nurses and my female doctor has been outstanding. In the past I have felt dismissed, unheard and like I was being stupid and so have avoided seeking help. Since moving and joining this surgery my GP has listened, addressed my issues and been supportive - it is the first time I have felt heard and like a person by a GP surgery in a long time. Despite the NHS being the most stretched it has been, I cannot fault the service I have had from Broom Lane and the fact whether seeing a nurse or a Dr I leave a call or appointment feeling respected and heard. Thank you.

    Visited May 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.

    Report as unsuitable


  5. Review titled Great practice fab doctors and reception staff

    Rated 5 stars out of 5

    by Robina - Posted on 14 April 2023

    Had to call in this afternoon woke to a very polite gentleman who handled call in proffesional manner got seen by doctor who was exemplary always have found the doctors in this surgery willing to listen and help outstanding service they provide.

    Visited April 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    Thanks for your feedback. Positive comments are a great lift to us all. Everyone in our team will see your feedback.

    Report as unsuitable


  6. Review titled Top class experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 26 March 2023

    Second occasion I’ve been for bloods was booked at the other Kimberworth park practice and was took by a delightful young man. Definitely a credit to the practice and he was also very polite and made me feel at ease, bloods were also took pain free and happily squeezed me in due to something happening with my appointment. Great service from the practice

    Visited March 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 16 February 2024

    Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.

    Report as unsuitable


  7. Review titled Thank you for excellent medical service

    Rated 5 stars out of 5

    by Paul Thompson - Posted on 01 March 2023

    I phoned for an appointment at 8:30am on Tuesday 14 Feb 2023. The phone system kept me informed of where I was in the Queue and after a few minutes a Receptionist courteously gave me an appointment for 11:20am that morning with a Nurse Practitioner to deal with my very sore and painful left foot. The Nurse Practitioner diagnosed my problem and gave me a Prescription which reduced the bulk of the pain in my foot within a few days.The Nurse Practitioner also arranged for me to immediately go upstairs to see the Nurse for Blood Tests to be carried out. I was then able to go straight to the Chemist next door to pick up my Prescription and start taking the medication straight away. A few days later the Nurse Practitioner phoned me to check on how I was doing and to discuss my Blood Tests with me, and to suggest I should book more Blood Tests for four weeks time. A big thank you to everyone at Broom Lane Medical Centre for excellent service when I really needed it.

    Visited February 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 02 March 2023

    Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.

    Report as unsuitable


  8. Review titled Answer the phone!

    Rated 3 stars out of 5

    by Anonymous - Posted on 07 February 2023

    Today I have had to call the surgery twice first time about 4.15 second time 4.55. On both occasions the phone was constantly ringing the 1st time it took them 11 and a half minutes to answer the 2nd time I was 2nd in the queue to then ring to then have that stupid music playing then ringing for 10 minutes! This is surely not correct procedure its not just once but every time you flaming ring them!!

    Visited February 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 02 March 2023

    Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. All our available staff members are answering the telephones constantly unfortunately sometimes the demand outweighs the staff members or the number of telephone lines. We apologise if you feel our service does not meet your standards.

    Report as unsuitable


  9. Review titled Complete wast of time

    Rated 1 star out of 5

    by Sheep head - Posted on 30 January 2023

    Contacted weeks ago regarding an appointment with a nurse ( confirmed by text) date and time stating broom lane. Attended the agreed appointment to be told in no uncertain terms my appointment was at the walk-in centre in Rotherham this had never been mentioned! As I arrived home the nurse I should have met rang and confirmed no one had contacted me regarding where the appointment was to be. In a nut shell if you want to be treated like a farm animal this is the surgery for you.

    Visited January 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 02 March 2023

    Sorry to hear that you are not happy with our service. Appointments made outside our normal working times 8.30 am - 6.30 pm will be provided by the GP federation in Rotherham, they run from different sites within the Rotherham area. Texts sent out for these appointments will state the practice that the patient is from "Broom Lane". We are in discussions with the text provider and they are looking at this. We apologise for the confusion in this matter.

    Report as unsuitable


  10. Review titled Amazing Service

    Rated 5 stars out of 5

    by Anonymous - Posted on 29 January 2023

    On 2 occasions this month I have had to contact the surgery for appointments for my husband. I rang at 08:30 and was placed in a queue. I didn’t wait long before my call was taken, and I briefly explained why he needed to be seen and appointments were made both times for the same day. I have been a patient since the late 1990’s along with my husband and children and have always found the reception staff to be very friendly and helpful, the Doctors are always thorough and knowledgeable. I would recommend this surgery to anyone without hesitation.

    Visited January 2023

    Report as unsuitable

    Review titled Broom Lane Medical Centre

    Replied on 02 March 2023

    Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.

    Report as unsuitable