Broomfield Park Med.Ctr.
Spon End, Coventry, CV1 3HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Be more compassionate
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
I have been with this practice for over 2 years now and even when I have moved house I have stayed there as it was always good. However recently it has been a total nightmare. Calls to reception past the time of booking appointment are taking 15 -20 min for someone to answer the phone. Then you are met with a hostile person who has an attitude that you have interrupted their day. People who call the surgery are dealing with some sort of health issues and it would be amazing for the reception staff to be aware of that and be more helpful. I have set up the call from the doctor regarding my blood test and this was arranged for this morning. I have called the practice at 11.40am as NHS app showed this appointment has been done and I haven't had any missed calls. I was told I'm still on the list and the doctor will call me. I have heard nothing so call the receptionist again at 2.20pm and was told they have tried calling me. Again explained that I had not have any calls I was told quite rudely that I was on the list still and will receive a call. This is simply unacceptable. I understand that things can happen and there might me a delay however please advise your patient about that and at least apologise. I have not heard the word sorry once from any of the reception staff when I have called them. I have chosen to do call appointment as I thought it will be better for everyone. Next time I will opt in face to face and I can't trust that I will be called at the time of the day I was arranged to.
Visited March 2024
Review titled Broomfield Park Med.Ctr.
Replied on 26 March 2024
We are sorry to hear this and if you would like to contact the Practice Manager, they will be more than happy to discuss this further.
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Review titled Urgent action needed
Rated 3 stars out of 5
by Shirley Lewis - Posted on 22 April 2024
I am having significant difficulties with my monthly Repeat Prescriptions requested by Fittleworths my Stoma Pouch suppliers who have been supplying me since 2008. Both my supplier and myself have to keep chasing the surgery for signed approval for my pouches. Worse still, only the Adhesive remover and waste disposal bags gets signed off and not the actual stoma pouches which are the most important items. It is most imperative that I receive these promptly each month. I wish to record this as a formal complaint please and be reassured that future prescription requests will not be delayed. This is extremely stressful for me. Can the person responsible for signing off my Stoma Pouch repeat prescription requests please be advised of the importance of actioning these so that I am not to be left without!! It’s a real dilemma for me! Many thanks.
Visited March 2024
Broomfield Park Med.Ctr. has not yet replied.
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Review titled Bad GP experience, good administrative experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
I was incorrectly diagnosed by a doctor working at the Broomfield Medical Centre. This was compounded by the doctors failure to engage with myself as a patient. During the first meeting I suggested what I thought my diagnoses could be and had my opinion dismissed. This resulted in myself having two more GP meetings before getting the scan that led to my successful diagnoses. Despite a large hit to quality of life - being in pain and discomfort and now becoming much more immobile – I received a text from the initial doctor that incorrectly diagnosed me, which I am unable to respond to, informing me I will not be referred for the operation needed and potentially condemning me to long term pain/discomfort and a much reduced quality of life. I am aware that there could be reasons such as wider NHS policy and/or wait times that led me not being referred, however I do not know that as I was not consulted or talked to. I would like to add that the people working the referrals desk were wonderful and the final GP I spoke to, a locum, were approachable, helpful and useful in ensuring I got a successful diagnoses. The division of the phone line into reception and referrals is also a great design in ensuring you as a patient get what you need much faster.
Visited February 2024
Review titled Broomfield Park Med.Ctr.
Replied on 18 February 2024
Hi - I am sorry you did not receive a positive experience at the Practice. If you would like to contact the Practice Manager they can discuss this further with you.
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Review titled This appointment was a complete waste of time.
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
I made 79 phone calls but the line was constantly engaged. My 80th call was a success & I waited in the 'queue.' When my call was answered, I referred to the numerous calls I made & was told this was because there were 15,000 patients registered. The doctorI hoped to see had no availability for 2-3 weeks, so I opted to see another doctor that day. This doctor was already running 20 minutes late and failed to address the additional physical issues and pains I referred to, would not provide the medication I requested (which I believe would have significantly improved my life) and instead, recommended an 'alternative.' I subsequently realised this doctor decided my problems were 'minor.'
Visited February 2024
Review titled Broomfield Park Med.Ctr.
Replied on 16 September 2024
I am sorry that you have experienced these issues. If you contact the practice and ask ask to speak to a member of management, they will be able to assist you. During June and July we experienced a large volume of calls which was out of our control like many GP practices. August and September have improved, so if you call up you will get through a lot easier.
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Review titled Not a good experience with an Out of hours doctor
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2024
My new born baby was not well so I had an out of hours appointment with a doctor at Broomfield, he did not listen to what I was saying about my newborn baby and rushed through the appointment as quick as he could, I explained my child was not feeding, sleeping for 10 hours plus and not waking, non responsive, hot to touch with freezing cold hands and feet even when wrapped up ect... he said he thinks the baby is fine but if im concerned to call 111 again although I expressed to him I’m really concerned with my baby! Before I left the hospital I said to my child’s father I was not happy with leaving as my baby is definitely unwell and I know something isn’t right. So I called 111 again and they immediately told me to rush to a&e as the symptoms are serious. Within 2 hours my son was admitted to hospital and stayed in hospital for 4 days treated with antibiotics and iv fluid, he contracted a viral infection. The nurses were great on the ward and the pedestrian that admitted him to hospital was amazing, he took one look at my baby and said he’s not right so ran further tests and my baby is now on the mend. Seeing how ill my child was before being admitted I would hate to have known how he would have been if we just went home like the first doctor told us to.
Visited January 2024
Review titled Broomfield Park Med.Ctr.
Replied on 17 January 2024
We're really sorry to hear about your experience. In order to help us find out more about what happened so we can investigate this further, would you be willing to contact us to provide some more information? Please contact the Practice Manager directly.
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Review titled Great practice
Rated 5 stars out of 5
by Patricia Watson - Posted on 13 November 2022
I phoned in for a telephone consultation on Friday afternoon for the following week. The receptionist informed I could see a GP later that afternoon which I did. I found the GP most helpful and supportive. The prompt response to my request was gratefully appreciated. Thank you
Visited November 2022
Broomfield Park Med.Ctr. has not yet replied.