Broomwood Health Centre
41 Broomwood Road, St. Pauls Cray, Orpington, Kent, BR5 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
On hold for 24 minutes and 16 seconds listening to a recorded message on a loop. Finally answered and was cut off after giving the requested date of birth. I appreciate that the lines may be busy and that some calls take longer but to then cut off the call is extremely poor. Thank goodness I was not trying to get through for urgent advice.
Visited June 2023
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear patient, I am very sorry to hear of your experience, and please accept my apologies. I'm not sure why the telephone got cut off and I agree this must have been very frustrating. Please accept my apologies for any distress this may have caused you. If you would like to discuss this further please do not hesitate to contact me. Practice Manager
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Review titled Disgusting service
Rated 1 star out of 5
by Lynn Elliott - Posted on 31 January 2023
My daughter got very ill with post traumatic stress disorder . Tried to get her an appointment. Only could give me one in three weeks time. I was desperate sat in urgent care Queen Mary’s for six hours. Then the pru the next day for another six hours. Eventually got the help I needed. My daughter is special needs. I have requested her medical records two weeks ago. Phoned up this evening to be told it takes 28 days and they are behind at the moment could be longer . I have been with this surgery for 40 years. Whatever has happened to them . Looking for another surgery now cause I cannot believe the service they are offering. Absolute rubbish
Visited December 2022
Review titled Broomwood Health Centre
Replied on 20 June 2024
Dear Lynne Elliott, Firstly please accept my sincere apologies for the delay in responding to your review. I am really sorry to hear of the care that your daughter had to experience. At Broomwood we do, do our very best to offer patients an appointment as soon as possible dependant on the clinical need, this is why now all appointments are triaged by a clinician who makes the clinical decision of when a patient needs to be seen. With regards to requesting your daughters medical records this can take up to 28 days. In line with the NHS guidance the records must be checked to ensure there is nothing harmful or sensitive to the patient. With the increase in the number of these requests these can take 28days but we do endeavour to complete these as soon as possible. Once again please accept my apologies, but if you would like to discuss this in more detail please do not hesitate to contact me. Regards Practice Manager
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Review titled Refusing to see my 4 year old daughter
Rated 1 star out of 5
by Lucy Price - Posted on 09 December 2022
Have been attempting to get a diagnosis for my daughter who has scarlet fever symptoms! Keep getting fobbed off by GP and have had to get a private video call consultation in order to get my daughter treatment where she was prescribed penicillin, I was also advised by the private consultant that my daughter needs a physical examination by the GP so that she can be properly diagnosed. I told the GP this and was told that the private consultant shouldn't have said that and still refused my daughter an appointment! (At least the private consultant has taken my concerns seriously!) My daughter needs a diagnosis, also if this is scarlet fever you have a responsibility to inform the school and the appropriate authorities! Have filled out yet another e-consult form today, but no surprises have heard nothing. I understand that you are busy but you should actually listen to your patience concerns when you do speak to them, that way less time will be wasted and you might actually see some patients instead of wasting time on the phone telling that that you won't see them. I have spent 20 minutes over 2 phonecalls speaking to the GP that is the equivalent of 2 face to face consultations! And still no diagnosis! What a compete waste of everyone's time!
Visited December 2022
Broomwood Health Centre has not yet replied.