Brownsover Medical Centre
Bow Fell, Brownsover, Rugby, Warwickshire, CV21 1JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2025
Receptionist is rude, unhelpful and lacks empathy. Ignored while speaking. Didn't acknowledge I was there. Could have politely asked me to wait. No empathy for stated issue. Disappointing service.
Visited March 2025
Review titled Brownsover Medical Centre
Replied on 07 March 2025
Dear Patient Firstly, I would like to say that I am sorry that you have felt the need to complain about our services. Gaining insight from the aspects of our service that have not gone well is of the utmost importance to us as a learning organisation. If you could contact the management team at the surgery, we can address this for you. Regards Emma Gaylor [Group Manager]
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Review titled Must Do Better
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
being ill is never a good experience for anyone, especially when you are very ill! Partners telephoning for help to be told you need to book on line, only to try and find no appointments available, to then call back only to be told if its that serious ring for an ambulance, its no wonder no one can get an ambulance now! I do have a slight issue with receptionists thinking its ok to diagnose and advise over the telephone, i understand you believe you are protecting the doctors from unnecessary calls, but equally you could make a mistake as was so nearly the case with me, fortunately 111 picked it up and sent the community nurse who called an ambulance and affected person was admitted to intensive care. Please listen to concerns and pass them onto the professionals..
Visited July 2024
Review titled Brownsover Medical Centre
Replied on 15 July 2024
Dear Patient I'm sorry you have felt the need to put a negative comment regarding the surgery, caring for our patients is of the upmost priority. If you would like to contact the Practice Manager direct I can investigate your concerns for you. Regards
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Review titled Worst ever
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
I'm got anemija and they lost my blood results, and I need again repeat it ..I'm very weak, I need medication now ..for a blood test I have to wait 1-2 weeks. It is nightmare
Visited March 2024
Review titled Brownsover Medical Centre
Replied on 22 March 2024
Dear Patient I am sorry to hear about your experience, if you wish to contact the surgery and ask to speak to My deputy Practice Manager Tracey we can investigate what has happened for you and see if you we can get you in at the surgery any sooner to repeat your blood test in order to speed up your review medication. Regards Emma Gaylor [Practice Manager]