Brunel Medical Practice
St. Albans Road, Babbacombe, Torquay, Devon, TQ1 3SLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Brunel Medical Practice.
Reviews
-
Review titled Poor customer experience
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I arrived early for my appointment with the nurse this pm, checked in with reception and went upstairs for my appt. At 14. 35 I had not seen the nurse. I had to leave the surgery, out of courtesy I let the receptionist know I was leaving as I had to get back to work. 25 minutes without an explanation as to the delay in service. Very poor in terms of managing appointment schedule, lack if any communication regarding the delay. Emailed the surgery to give feedback, recieved an auto reply that it may take 4 weeks to respond.
Visited May 2023
Review titled Brunel Medical Practice
Replied on 22 May 2023
Thank you for your feedback. I responded to your email on the same day and offered an apology for the delay. I also arranged a more convenient time for a further appointment. The staff member that you were seeing was delivering necessary training as part of her clinic, and I am sorry that this caused her to run behind.
-
Review titled Rapid, caring and excellent practice
Rated 5 stars out of 5
by Jamal Ullah - Posted on 12 May 2023
Rapid, caring and incredibly efficient response to organising blood tests and X-ray. Then kindly making results available as soon as possible.
Visited May 2023
Review titled Brunel Medical Practice
Replied on 22 May 2023
Thank you for taking the time to leave feedback. This has been shared with the practice team. Best wishes, Brunel Medical Practice
-
Review titled Do not care about patients
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I contacted the surgery with regards to moles on my body that have changed colour & shape. 3 months passed & I had heard nothing - so I called back, I was hung up on & then told ‘someone will be in touch.. can’t say when but it’ll be soon’. Not an ounce of compassion in their bodies.
Visited May 2023
Review titled Brunel Medical Practice
Replied on 24 May 2023
I am sorry that you are unhappy with the service that you have received. It is impossible for us to investigate anonymous complaints, so if you would like us to assist further, please email brunel.communications@nhs.net. We have have 2 GPs on the team with advanced dermatology training who hold dedicated skin lesion review clinics, which sound like the appropriate way for us to support you.
-
Review titled Considerate and knowledgeable doctors
Rated 5 stars out of 5
by Natasha Hope-Brown - Posted on 30 March 2023
I moved to this surgery after years of pain and intermediate severe pain. After a couple of conversations with the doctors at this surgery, I have the pain symptoms under control and I've been referred to the appropriate team at the hospital. It's a shame that I can't name the specific doctor, because he's honestly given me my life back. I feel like a new person and I'm forever grateful.
Visited March 2023
Review titled Brunel Medical Practice
Replied on 22 May 2023
Thank you for your feedback. This was shared with the practice team and the GP that has been managing your care. It is always lovely to be able to share positive feedback along side examples where things have not gone as well as they could have.