Brunswick Medical Centre Uhpc
39 Brunswick Centre, London, Greater London, WC1N 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service received from this surgery
Rated 5 stars out of 5
by Christine McFarland - Posted on 22 March 2023
I’ve been a patient of this practice for more than thirty years and have always received great care. In relation to an emergency appointment request this week I received an excellent response from the reception staff who were efficient and caring and arranged a same day appointment with GP who was as always professional, empathic and thorough in his assessment of my health concerns. He was patient , responsive, kind and understanding and he has never in any of my dealings with him made me feel rushed. He listens, is respectful and responsive and always treats me with dignity and respect. Thank you, I can not praise this practice enough. Definitely give him and this practice 5 stars.
Visited March 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre
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Review titled Just awful
Rated 1 star out of 5
by Bethan Rogers - Posted on 03 April 2023
It is practically impossible to get an appointment here. The surgery only offers on the day appointments, they won't or can't accommodate work hours and the reception will frequently leave you on hold for 25 plus minutes. I have trying to get an app for significant breathing issues and it has proved incredibly difficult.
Visited March 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Dear Bethan, We are sorry to hear that you have had negative experiences with us. I am happy to schedule a time and date to discuss your concerns further with myself. Please do contact us by email or phone to arrange. Best wishes, Management
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Review titled Brunswick reception please answer the phone.
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
2 weeks a go I receive the text from Brunswick medical for medication review. I have called many time and nobody answer the phone. I really need my medication please answer the phone
Visited February 2023
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
We are sorry to hear that you have had negative experiences with us. I am happy to schedule a time and date to discuss your concerns further with myself. Please do contact us by email or phone to arrange. Best wishes, Management
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Review titled Really good GP
Rated 5 stars out of 5
by Rayhan Hoque - Posted on 20 December 2022
This is a very good surgery, they take patient care seriously. The doctors are really nice and compassionate. The reception staff are good too.
Visited December 2022
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
I’ve noticed although the surgery staff seems overworked, they still have always gone above and beyond for me. The doctors are very caring and the reception staff are so lovely.
Visited December 2022
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Rejected my prescription requests on the app telling me to book a medication review, spent 1 hour 22 minutes on hold one day and couldn’t get through, sent another request which has been ignored. Spent another 35minutes on hold 4 days later and was ‘number 1’ in the queue the whole time and to leave it due to going out. Still waiting for my medication.
Visited December 2022
Review titled Brunswick Medical Centre Uhpc
Replied on 30 August 2024
Dear patient, Thank you for your feedback. I’m sorry to hear about your negative experiences. Unfortunately, I’m unable to identify you to reach out directly. However, since your review, we have made improvements in our patient services, both in telephone and online app service , and such situations should no longer occur. If you would like to discuss your concerns, in future, please contact the practice, and we can arrange a call. Best wishes, Management
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Thank you for the service I have received. Really nice reception team. Will highly recommend this surgery.
Visited December 2022
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre
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Review titled Fantastic service so far!
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Since registering the surgery have treated me with the best care and service whilst making me feel very secure
Visited December 2022
Review titled Brunswick Medical Centre Uhpc
Replied on 23 June 2023
Thank you for your feedback! We always strive to give the best possible care to our patients. Kind regards, Brunswick Medical Centre