Brunswick Park Medical Practice
Brunswick Park Road, New Southgate, London, Greater London, N11 1EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great reception staff
Rated 5 stars out of 5
by Louiza papadopoullos - Posted on 11 November 2022
I called up on the 10th November anticipating the usual abrupt service and I was pleasantly surprised. The lovely lady on the phone listened to me and was so kind. She booked me an appointment without any fuss. Great service!!
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Louiza Papadopoullos Thank you for your positive feedback and sharing your experience. We are pleased our services and systems are working well, and as intended, and the receptionist assisted you with your specific needs. The reception staff are trained to signpost patients to the most appropriate service as required. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively and be customer focused at all times. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Dora Victoros - Posted on 25 October 2022
My recent experience of the practice for the care of my parents has been excellent. Caring understanding, listened too. All areas of help were offered and followed up. Thank you. Really appreciate all your help.
Visited October 2022
Review titled Brunswick Park Medical Practice
Replied on 04 November 2022
Dear Dora Victoros Thank you for taking the time to feedback your positive experience of the Practice and the care provided to your parents. Your positive feedback consolidates the hard work we have put in over the past few years and our commitment to continually improve. We are very fortuante to have a conscientious, caring and professional Practice team of clinical staff and administrative staff, who are dedicated to providing the best possible healthcare and customer care service at all times. We ensure staff undertake regular training to maintain and improve their knowledge and skills. We hold regular clinical and staff team meetings to ensure we share information and discuss patient feedback to continuously improve services we offer and to maintain a high level of customer service to our patients. Although this can be challenging due to NHS limitations, staff shortages, etc, we continue to strive to maintain the highest level of care and service to our patients. We value all comments and feedback, which is important to help us improve the services we provide and ensure patients receive the best customer service experience. We have an expanding Patient Participation Group, which you may like to join to help shape our services at: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you – Interim Practice Manager – Toulla Trupia
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Review titled Fantastic service
Rated 5 stars out of 5
by Anthony Cohen - Posted on 07 September 2022
The Doctor was really attentive and very knowledgable. She took time to listen and explain the likely cause of my problem
Visited September 2022
Review titled Brunswick Park Medical Practice
Replied on 04 November 2022
Dear Anthony Cohen - Thank you for taking the time to feedback your positive experience of the Doctor and the care they provided. Your positive feedback consolidates the hard work we have put in over the past few years. We are very fortuante to have a conscientious, caring and professional Practice team of clinical staff and administrative staff, who are dedicated to providing the best possible healthcare and customer care service at all times. We ensure staff undertake regular training to maintain and improve their knowledge and skills. We hold regular clinical and staff team meetings to ensure we share information and discuss patient feedback to continuously improve services we offer and to maintain a high level of customer service to our patients. Although this can be challenging due to NHS limitations, staff shortages, etc, we continue to strive to maintain the highest level of care and service to our patients. We value all comments and feedback, which is important to help us improve the services we provide and ensure patients receive the best customer service experience. We have an expanding Patient Participation Group, which you may like to join to help shape our services at: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you – Interim Practice Manager – Toulla Trupia
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Review titled Thoughtful, professional and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2022
I have been impressed with the quality of care and service at this surgery. During my most recent visit, a GP showed a great deal of care, empathy and patience. I felt listened to and my preferences were taken account of. I felt I was given sufficient enough time and didn’t think I was being rushed. We know that the NHS is overstretched and the staff are overworked. However, the level of service and care at this surgery is really high and reassuringly stable.
Visited September 2022
Review titled Brunswick Park Medical Practice
Replied on 04 November 2022
Dear Patient - Thank you for taking the time to feedback your positive experience of the medical team and reception staff. Your praise is very much appreciated and valued by our team. We are very fortunate to have a conscientious, caring and professional Practice team of clinical staff and administrative staff, who are dedicated to providing the best possible healthcare and customer care service at all times. We ensure staff undertake regular training to maintain and improve their knowledge and skills. We hold regular clinical and staff team meetings to ensure we share information and discuss patient feedback to continuously improve services we offer and to maintain a high level of customer service to our patients. Although, as you say, the NHS is overstretched and and we are in challenging times due to NHS limitations, staff shortages, etc, we continue to strive to maintain the highest level of care and service to our patients. We value all comments and feedback, which is important to help us improve the services we provide and ensure patients receive the best customer service experience. We have an expanding Patient Participation Group, which you may like to join to help shape our services at: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you – Interim Practice Manager – Toulla Trupia