Brunswick Park Medical Practice
Brunswick Park Road, New Southgate, London, Greater London, N11 1EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great patient care
Rated 5 stars out of 5
by I Alibhai - Posted on 03 November 2022
Really improved patient care at this surgery from the way receptionists engage with me and the way the Doctors listen and provide a way forward. The swiftness in dealing with E consults is also good and I always get a response and in most cases a phone call from the GP within 24 hrs of submitting an E consult form. I never feel we rushed over the phone and am confident that when I need to see the Dr they always call me in. The surgery itself is always clean and the blood pressure/height/weight machine is excellent - doing all these important readings whilst waiting means no time is wasted during the appointment with the Dr. This practice has improved greatly over the last 18 months and I’m very grateful to be a patient at this surgery! Thank you to the amazing Doctors!!
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 04 November 2022
Dear I Alibhai Thank you for taking the time to feedback your positive experience of the Doctors and staff and the Practice as a whole. Your positive feedback consolidates the hard work we have put in over the past few years and our commitment to continuously improve the care and service we provide. We are very fortuante to have a conscientious, caring and professional Practice team of clinical staff and administrative staff, who are dedicated to providing the best possible healthcare and customer care service at all times. We ensure staff undertake regular training to maintain and improve their knowledge and skills. We hold regular clinical and staff team meetings to ensure we share information and discuss patient feedback to continuously improve services we offer and to maintain a high level of customer service to our patients. Although this can be challenging due to NHS limitations, staff shortages, etc, we continue to strive to maintain the highest level of care and service to our patients. We value all comments and feedback, which is important to help us improve the services we provide and ensure patients receive the best customer service experience. We have an expanding Patient Participation Group, which you may like to join to help shape our services at: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you – Interim Practice Manager – Toulla Trupia
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Review titled Improvement
Rated 5 stars out of 5
by Trupti Shukla - Posted on 11 November 2022
I find it easier to book appointments as there are lots of different ways to request an appointment, communication is easier as possible to communicate electronically and over the phone. The responses from the practice are so much faster compared to before. I have been with the practice for many years and despite the increase in the workload for the doctors the response time is faster. There appears to be more clarity in the rules and protocols for the admin staff so they are able to direct me on next course of action very efficiently and are able to pass on my messages/concerns to the doctors very quickly
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Trupti Shukla - thank you for your positive feedback and sharing your experience. We are pleased to hear our services and systems are working well, and as intended, and you received the assistance and care you needed. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled This GP was very good
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Telephone appointment today was good, and decisions taken on ongoing tests and follow up face to face appointment once results of tests obtained.
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Patient Thank you for your positive feedback and sharing your experience. We are pleased our services and systems are working well, and as intended, and you are receiving the care and attention you need and you are fully informed on the next steps for your continued, ongoing care. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively and be patient focused at all times. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled Kind and efficient practice
Rated 5 stars out of 5
by Mrs V Finer - Posted on 22 November 2022
*Phone consultations with doctors have been unhurried and effective. *Receptionists are polite, kind and efficient * I have always been able to contact a doctor when I've needed to. *I have received detailed and clear explanations of what is wrong and what I can expect to happen * Follow-up consultation offered should the need arise * The practice reflects an inclusive and caring ethos. I have never been made to feel that I'm wasting anyone's time.
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Mrs Finer Thank you for your positive feedback and sharing your experience. We are pleased our systems and services are working well and as intended. Although these are challenging times, our dedicated team of clinical and administrative staff work tirelessly to ensure the Practice runs efficiently and effectively and is patient focused at all times, so all our patients receive the best possible care and support we can provide. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled Great reception staff
Rated 5 stars out of 5
by Louiza papadopoullos - Posted on 11 November 2022
I called up on the 10th November anticipating the usual abrupt service and I was pleasantly surprised. The lovely lady on the phone listened to me and was so kind. She booked me an appointment without any fuss. Great service!!
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Louiza Papadopoullos Thank you for your positive feedback and sharing your experience. We are pleased our services and systems are working well, and as intended, and the receptionist assisted you with your specific needs. The reception staff are trained to signpost patients to the most appropriate service as required. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively and be customer focused at all times. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager