Bryant Street Medical Practice
29 Bryant Street, Chatham, Kent, ME4 5QSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bryant Street Medical Practice.
Reviews
-
Review titled My Patient records missing for 5/6 months
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
I registered to this surgery back in February thinking it’s fine even though they have bad reviews on Google as I had just move to the area. The registration process in weird as you have to go in and register. I don’t know how they coped during Covid if they want you to come in to just register but then when you ask for an appointment it will be delayed as they still have the unnecessary policy from Covid to have restrictions on how many patients should be allowed to seen everyday. They have maximum 2 staff on a good day let alone 1 person who will sit there moody and entitled like we shouldn’t even ask them questions like what an appalling customer service from the staff especially the ladies there. I have called the team at this surgery every week just to chase up and see if they even collated my records from my previous surgery which I called to chase and they said they had sent all documents to my new surgery which never got chased up by this lacking staff surgery hence all my reports and MRI I completed and results that I require for my health conditions missing for over 5/6 months now they literally don’t even care about the patients medical records which by the way is a breach in confidentiality of my data as I signed the papers for them to keep it secure in there data base. I this instance the amount of negligence from this GP Surgery is actually disturbing because imagine an elderly fragile person or even an young venerable person trying to call around and chase there medical records and getting pushed in all directions as your own GP can’t take any responsibility for their lack of leadership.
Visited February 2024
Bryant Street Medical Practice has not yet replied.