Bryn Street Surgery
Ashton Health Centre, Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bryn Street Surgery.
Reviews
-
Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
The nurse made me an appointment a week ago for this morning to go for my statin injection. I have arrived at my appointment on time to find that the medication for my injection has not been ordered and I have to go to boots to collect it myself as there has been an error. What a joke. The system is broken and so are the staff it's like they can't be bothered. The number of times I have been dragged to this surgery for absolutely nothing is ridiculous. It's about time someone looked into this.
Visited July 2024
Review titled Bryn Street Surgery
Replied on 23 July 2024
We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Kelly Sawle Practice Manager
-
Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2023
I managed to make a pre-bookable appointment a week by ahead. It wasn’t urgent but important so I was happy to wait. I used the electronic check in. Short wait in an almost empty, clean and comfortable waiting room. Seen by the doctor who was polite, efficient, clear and helpful. All in all, just what you’d hope for when attending the doctors.
Visited September 2023
Review titled Bryn Street Surgery
Replied on 19 September 2023
Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kelly Sawle Practice Manager
-
Review titled Excellent staff and Doctors. Friendly and Professional.
Rated 5 stars out of 5
by Catherine Byrne - Posted on 05 October 2022
From the initial contact by phone to request an appointment, to meeting with the GP, I can say I had nothing but the best of service. Reception was polite and caring. Doctor was thorough, reassuring and informative. This is an excellent medical practice and always has been. Before and during the Pandemic. And still is.
Visited October 2022
Review titled Bryn Street Surgery
Replied on 16 May 2023
Hi Catherine, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
-
Review titled Great Staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
I don't normally have reason to visit my GP but I have had a recent health scare and have to give credit where it's due, all the staff at the surgery have been amazing. Really understanding and actually care. Thank you all so much :)
Visited September 2022
Review titled Bryn Street Surgery
Replied on 16 May 2023
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!