Buchanan Road Surgery
72 Buchanan Road, Sheffield, South Yorkshire, S5 8ALContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Buchanan Road Surgery.
Reviews
-
Review titled Appointment
Rated 1 star out of 5
by Craig chapman - Posted on 08 April 2024
Disgusting registered for a appointment first thing Monday morning with a large lump on my chest and can not get an appointment till Monday the 15th at 15.15 what if the lump goes septic as it’s going rad now what do I do just let it go pop and deal with it my self. Would love to know how appointments get booked up that quick we see adverts telling us don’t go to the hospital us less you totally need to and you can not get in to the doctors joke total joke
Visited April 2024
Review titled Buchanan Road Surgery
Replied on 14 June 2024
Dear Mr Chapman Thank you for your feedback on the website. I am sorry that you were dissatisfied with the service Here is some information about the practice appointment system and how appointments are allocated. We have recently implemented a triage system called Anima, which allows people to self-serve without calling the practice. All GP practices have been asked to provide parity of access for patients and we do this by a triage process. NHS England > Arrangements for the GP contract 2024/25. We ask patients to answer questions about why an appointment is requested and this is a measure we use to ensure the correct patients are being seen first. Whether you self-serve online or call the practice you will be asked the same questions and a clinician will review the information provided and decide who is the best clinician to help you and when it is required. I hope this is helpful.
-
Review titled standard of service has been lowered
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I have been registered at this surgery all my life but since ownership has been changed to PCN Clover the standard of service has indeed got worse. A routine appointments is about 5/6 weeks in advance or you call on the day for the same day appointment. In principle this is a great idea but when it usually takes 40/50 mins to get through and then by the time they are full of capacity so advised to call again the next day. Would be okay to keep trying if I didn't work Monday to Friday. waited 6 weeks for a routine appointment for the clinician to change the appointment 2x without informing me. unfortunately it time for me to find a new surgery and this is a shame as I used to have so much respect to this surgery. If someone is moving in around this surgery register at your own risk.
Visited October 2023
Review titled Buchanan Road Surgery
Replied on 30 October 2023
Dear anonymous Thank you for comment, I am sorry for the inconvenience and frustration you have experienced with our service recently. Your feedback is valuable and we appreciate you taking your time to share your concerns. We understand the challenges you have faced in scheduling an appointment and the difficulty you have had reaching us, especially with the increased wait times. This is not the standard of service we aim to provide and we are actively working to improve our process and enhance our communication channels to ensure a smoother experience for all our patients. We are currently reviewing our appointment system to address these issues and our aim is to streamline the process and make it more convenient for our patients to access our services in a more efficient way, particularly those with busy schedules. We value our patients and their well-being and it is our priority to provide quality health care and seamless experience to everyone. If there is anything we can help you with further or if you have any concerns you may wish to discuss, please do not hesitate to contact the practice. Lucie Moore Operations Manager